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I can ping but can not get any program to access internet


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#1 dbhuger

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Posted 05 March 2009 - 01:47 PM

I am having the problem that I can not figure out and it is very frustrating so if anyone can help me PLEASE....

The computer has access as I can ping to IP addresses and URLs in cmd prompt however, no other program AIM, IE, Symantec AV updates, can get to the internet.

I also put the IP address in IE to see if it would go directly to the site without having to resolve with DNS and that did not work.

I have disabled all f/w's. However.....In the control panel it show the f/w disabled but in the tray on the task bar it show the red shield and when I open that it show that the f/w is ON. I don't know if this is a virus or not.

I have run Symantec AV and it removed some stuff. I ran malwarebytes and it removed some stuff. I ran smitfraudfix and combofix not sure what these fixed. All that required updates I could not do as I don't have internet connection from this computer. I got this information from a previous post.

I can't help but to think that the red shield is behind this and there is still some malware on the machine.

Any pointers???

thanks,
dbhuger

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#2 hamluis

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Posted 05 March 2009 - 05:48 PM

If you think you have a malware situation...

Please try a couple of these free online scanners to see if anything has slipped by your protection:
(Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully)

http://www.pandasecurity.com/homeusers/solutions/activescan/
http://us.mcafee.com/root/mfs/default.asp
http://housecall.trendmicro.com
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

http://www.kaspersky.com/virusscanner Scan Only - no removal


If you find that you're infected (or the scan doesn't complete or closes unexpectedly), post in the Am I Infected forum located here: http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

As for connectivity problems...my general cure is just to set the connection up anew, once I'm sure that I cannot blame my ISP for the situation.

Louis




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