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Windows Explorer Has Encountered a Problem


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2 replies to this topic

#1 Krisko

Krisko

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Posted 05 March 2009 - 12:40 PM

I can do everything fine through the task manager. But no desktop. When i startup I get the Windows explorer has encountered and error and must close. Here are my logs Thanks in advance.

EDIT: Sorry the error actually says For your Safety Windows Explorer has been closed. I click okay and all i have is a blank screen and i can access everything fine through Task Manager.

DDS (Ver_09-02-01.01) - NTFSx86
Run by robert at 12:33:25.43 on Thu 03/05/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.959.552 [GMT -5:00]

AV: Norton Internet Security 2006 *On-access scanning enabled* (Updated)
FW: Norton Internet Security 2006 *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\system32\nvsvc32.exe
svchost.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\mqsvc.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\AIM6\aim6.exe
C:\Documents and Settings\robert.ROBERTTHERIAULT.000\Desktop\HiJackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\ROBERT~2.000\LOCALS~1\Temp\Temporary Internet Files\Content.IE5\CPINO9MR\dds[1].scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=pavilion&pf=laptop
uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=pavilion&pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=pavilion&pf=laptop
uInternet Connection Wizard,ShellNext = hxxp://my.screenname.aol.com/_cqr/login/login.psp?sitedomain=www.aim.com&siteState=OrigUrl%3Dhttp%253A%252F%252Faimtoday.aim.com%252Ftoday%252Faimtoday.adp%253Fproduct%253D9%2526platform%253D1%2526channel%253D355%2526build%253D6_5_5_2%2526SN%253DAFPGGNHBFFAMOMGFHNEPBPNFBGIBLOMO%2526PC%253DHDLEDICEBJ%2526segment%253D0%2526UTC%253D1235518374%2526LT%253D1235500374%2526nlogin%253D2&mcState=doAAMAuth&authToken=%2FBcAG0mkg68AAPdnAw%2B%2F00mkg%2BsIIkPZoxc0%2FpgAAA%3D%3D
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: CNavExtBho Class: {a8f38d8d-e480-4d52-b7a2-731bb6995fdd} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
TB: Norton AntiVirus: {c4069e3a-68f1-403e-b40e-20066696354b} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
uRun: [Aim6] "c:\program files\aim6\aim6.exe" /d locale=en-US ee://aol/imApp
uRun: [AOL Fast Start] "c:\program files\america online 9.0a\AOL.EXE" -b
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [SunJavaUpdateSched] c:\program files\java\jre1.5.0_06\bin\jusched.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [MsmqIntCert] regsvr32 /s mqrt.dll
mRun: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [IS CfgWiz] c:\program files\norton internet security\cfgwiz.exe /GUID {F073BDC9-0D67-4ff0-879E-27241C843828} /MODE CfgWiz /CMDLINE "REBOOT"
mRun: [SSC_UserPrompt] "c:\program files\common files\symantec shared\security center\UsrPrmpt.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [RecGuard] c:\windows\sminst\RecGuard.exe
mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
StartupFolder: c:\docume~1\robert~2.000\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 2.4\program\quickstart.exe
StartupFolder: c:\docume~1\robert~2.000\startm~1\programs\startup\vongot~1.lnk - c:\program files\vongo\Tray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpphot~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab

============= SERVICES / DRIVERS ===============

R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2005-9-17 192112]
R2 ccProxy;Symantec Network Proxy;c:\program files\common files\symantec shared\ccProxy.exe [2005-9-17 202352]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2005-9-17 169584]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 navapsvc;Norton AntiVirus Auto-Protect Service;c:\program files\norton internet security\norton antivirus\navapsvc.exe [2005-10-7 133744]
R2 SAVRTPEL;SAVRTPEL;c:\program files\norton internet security\norton antivirus\Savrtpel.sys [2005-8-26 53896]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20060514.008\NAVENG.Sys [2006-11-30 77864]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20060514.008\NavEx15.Sys [2006-11-30 799208]
R3 SAVRT;SAVRT;c:\program files\norton internet security\norton antivirus\savrt.sys [2005-8-26 334984]
S3 SAVScan;Symantec AVScan;c:\program files\norton internet security\norton antivirus\SAVScan.exe [2005-8-26 198368]
S3 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-11-30 1119888]

=============== Created Last 30 ================

2009-03-04 20:16 577,024 a------- c:\windows\system32\pycii
2009-03-04 20:15 105,984 a------- c:\windows\system32\8.tmp
2009-03-04 20:15 40 a------- c:\windows\system32\7.tmp
2009-03-04 16:37 577,024 a------- c:\windows\system32\yfns
2009-03-04 16:37 105,984 a------- c:\windows\system32\41.tmp
2009-03-04 16:37 40 a------- c:\windows\system32\40.tmp
2009-03-04 15:54 577,024 a------- c:\windows\system32\jqiegzt
2009-03-04 15:54 105,984 a------- c:\windows\system32\1C.tmp
2009-03-04 15:54 40 a------- c:\windows\system32\1B.tmp
2009-03-03 22:18 28,672 a------- c:\windows\system32\kdoqmn.sr
2009-03-03 22:18 32,768 a------- c:\windows\system32\odjan.wa
2009-03-03 22:18 32,768 a------- c:\windows\system32\kei1w.an
2009-03-03 22:18 77,312 a------- c:\windows\system32\rkoq.pxf
2009-03-03 22:18 28,672 a------- c:\windows\system32\doqkm.zt
2009-03-03 22:18 577,024 a------- c:\windows\system32\dllcache\user32.dll
2009-03-03 22:18 262,144 a------- c:\windows\system32\nvtpm32.dll
2009-03-03 22:18 105,984 a------- c:\windows\system32\azton.mt
2009-03-03 22:18 105,984 a------- c:\windows\system32\125.tmp
2009-03-03 22:18 40 a------- c:\windows\system32\124.tmp
2009-03-03 22:17 12,160 a------- c:\windows\system32\drivers\mouhid.sys
2009-03-03 22:17 12,160 a------- c:\windows\system32\dllcache\mouhid.sys
2009-03-03 16:33 9,600 a------- c:\windows\system32\drivers\hidusb.sys
2009-03-03 16:33 9,600 a------- c:\windows\system32\dllcache\hidusb.sys
2009-03-01 20:29 <DIR> --d----- c:\windows\system32\LogFiles
2009-02-24 22:14 24,664 a----r-- c:\windows\system32\drivers\ATWPKT2.SYS
2009-02-24 22:14 33,588 a----r-- c:\windows\system32\drivers\wanatw4.sys
2009-02-24 22:14 <DIR> --d----- c:\docume~1\robert~2.000\applic~1\AOL
2009-02-24 02:52 <DIR> --ds---- c:\documents and settings\robert.roberttheriault.000\Temporary Internet Files
2009-02-24 02:52 <DIR> --ds---- c:\documents and settings\robert.roberttheriault.000\History
2009-02-24 02:51 1,670 a--shr-- c:\windows\system32\drivers\103C_HP_NTBK_HP Pavilion dv2000 (RG408UA#ABA)_YN_0Pavi_Q2CE64811FL_E433352003_46_I30B5_SWistron_V62.63_BF.3C_T080602_WXP2_L409_M959_J120_7AMD_8Turion 64 X2_91.61_#061130_N14E44311_(RG408UA#ABA)_XMOBILE_CN10_Z_2F.3C.MRK
2009-02-24 02:50 <DIR> --d----- c:\docume~1\robert~2.000\applic~1\Symantec
2009-02-24 02:50 <DIR> --d----- c:\docume~1\robert~2.000\applic~1\Intuit
2009-02-24 02:50 <DIR> --d----- c:\documents and settings\robert.ROBERTTHERIAULT.000
2009-02-24 02:46 185,344 a------- c:\windows\system32\Thawbrkr.dll
2009-02-24 02:46 10,752 a------- c:\windows\system32\c_iscii.dll
2009-02-24 02:46 66,594 a------- c:\windows\system32\c_864.nls
2009-02-24 02:46 66,594 a------- c:\windows\system32\c_862.nls
2009-02-24 02:46 66,594 a------- c:\windows\system32\c_720.nls
2009-02-24 02:46 66,082 a------- c:\windows\system32\c_708.nls
2009-02-24 02:46 66,082 a------- c:\windows\system32\C_28596.NLS
2009-02-24 02:46 66,082 a------- c:\windows\system32\c_10021.nls
2009-02-24 02:46 66,082 a------- c:\windows\system32\c_10005.nls
2009-02-24 02:46 66,082 a------- c:\windows\system32\c_10004.nls
2009-02-24 02:46 6,144 a------- c:\windows\system32\ftlx041e.dll
2009-02-24 02:46 5,632 a------- c:\windows\system32\kbdusa.dll
2009-02-23 04:09 0 a------- c:\windows\mqcd.dbt
2009-02-22 19:42 6 a------- c:\windows\_id.dat
2009-02-22 19:42 128 a------- c:\windows\adobe.bat
2009-02-22 00:36 55,809 a------- c:\windows\services.ex_
2009-02-15 23:55 <DIR> --d----- c:\program files\Ventrilo
2009-02-15 23:55 262 a------- c:\windows\{789289CA-F73A-4A16-A331-54D498CE069F}_WiseFW.ini
2009-02-15 23:55 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2009-02-15 12:39 132,608 a------- c:\windows\oriqidefayoqe.dll
2009-02-15 12:27 40,448 a------- C:\xyephkl.exe
2009-02-15 12:27 102,912 a------- C:\dykhyp.exe
2009-02-15 12:27 146,944 a------- C:\ytprjxsv.exe
2009-02-15 12:27 2 a------- C:\965153934
2009-02-15 12:27 148,992 a------- C:\cxfagn.exe
2009-02-15 12:26 40,448 a------- c:\windows\Cnucekocub.dll
2009-02-15 12:26 60,928 a------- C:\cwxwwgtl.exe

==================== Find3M ====================

2009-03-03 22:18 577,024 a------- c:\windows\system32\user32.DLL
2008-12-31 00:39 1,772 a------- c:\windows\mozver.dat
2008-06-15 13:58 41,723 ---sh--- c:\program files\common files\Yazzle1281OinUninstaller.exe

============= FINISH: 12:33:57.90 ===============

Attached Files


Edited by Krisko, 05 March 2009 - 01:02 PM.


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#2 KoanYorel

KoanYorel

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Posted 18 March 2009 - 08:36 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

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Posted 23 March 2009 - 04:18 PM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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