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None of my anti spyware/malware programs will run


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#1 beatnik

beatnik

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Posted 05 March 2009 - 10:05 AM

Help. Fairly new to computers, brand new to this wonderful site. I am running windows XP, Firefox for my browser. My wife is on facebook alot but last night every time she tried to switch users from my kids to her, the screen would go blue then reboot automatically. Sometimes it would endlessly reboot. I shut it off, rested my brain for 5 minutes then rebooted.

I tried to run my antispyware/malware programs; SuperAntispyware, Malware Bytes, Ad-Ware, and Spybot ,but none of them would start.

What can I do? I have not been updating my Windows (which I have learned is important), but I run my antispyware/malware programs once or twice a week.

Any help would be appreciated.

Beatnik Daddyo :thumbsup:

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#2 garmanma

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Posted 05 March 2009 - 09:11 PM

Uninstall mbam then reinstall it


If mbam won't install

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
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