1. Persistent Windows Security Center warning in my system tray stating that my automatic updates are not active. When I open the security center and try to turn on automatic updates, it states that the security center could not change the automatic updates settings, and recommends going through Control Panel/Settings. However, when I check there it shows that automatic updates are active.
2. When I attempted to go to Windows Update or Microsoft Update I got an error: 0x80070422, and the following message:
"The site cannot continue because one or more of these Windows services is not running:
Automatic Updates (allows the site to find, download and install high-priority updates for your computer)
Background Intelligent Transfer Service (BITS) (helps updates download more quickly and without problems if the download process is interrupted)
Event Log (keeps a record of updating activities to help with troubleshooting, if needed)
To make sure these services are running:
1. Click Start, and then click Run.
2. Type services.msc and then click OK.
3. In the list of services, double-click on Automatic Updates and then click Properties.
4. In the Startup type list, select Automatic and click Apply.
5. Verify that the Service status is started, if the Service Status is Stopped click on the Start Button.
6. In the list of services, double-click on Background Intelligent Transfer Service (BITS) and then click Properties.
7. In the Startup type list, select Manual and click Apply.
8. Verify that the Service status is started, If the Service Status is Stopped click on the Start Button.
9. In the list of services, double-click on Event Log and then click Properties.
10. In the Startup type list, select Automatic and click Apply.
11. Verify that the Service status is started, If the Service Status is Stopped click on the Start Button.
If this does not resolve the problem you may request help from one of the following resources.
For self-help options:
Frequently Asked Questions
Windows Update Newsgroup
For assisted support options:
Microsoft Online Assisted Support (no-cost for Windows Update issues)
Read more about steps you can take to resolve this problem (error number 0x80070422) yourself."
I followed these instructions but wasn't able to start any of them. For automatic updates it stated access is denied. For the BIT service it said it could not find the file specified. For the Event Log the options were grayed out. After some of the fixes I tried (will describe below), I now get Error number: 0x80070424.
3. During the course of removing my malware infection, I had to remove Windows Defender from my PC. I have now reinstalled it, but it is unable to automatically update its definitions, and gives the same error # noted above (0x80070422). I was able to manually download the most current definitions and manually install them without problem, so once again this seems to be related to my problems w/ automatic updates.
I believe that pretty well summarizes my problems...now for what I have tried to do about it. With the assistance of SifuMike, I tried a few things:
1. As described above I tried to make the changes in services.msc, without any luck.
2. We scanned C:\16462536, c:\program files\Microsoft ActiveSync\rapimgr.exe, and c:\program files\Network Associates\VirusScan\VsTskMgr.exe with http://www.virustotal.com/en/indexf.html, but found them to be clean.
3. I followed the instructions @ http://support.microsoft.com/kb/958043, including creating and running the described Repair.bat
4. I did the following, as per the recs of SifuMike:
I did as described, and the three messages below came up during the WU/WUAU section.
We need to repair some of windows' internal registration settings
1. Please download Dial-A-Fix from one of the following mirrors:
* Primary Mirror
* Secondary Mirror
2. Extract the zip file to your desktop.
3. Double click Dial-a-Fix.exe to start the program.
4. Press the green double checkmark box (Looks like this: )
5. UNcheck "Empty Temp Folders", as well as "Adjust Time/Date" in the prep section. The prep section should then look like this:
6. When the window looks like this, press the GO button in the bottom of the window.
7. Exit/Close Dial-A-Fix
"Error -2147024891 was encountered while trying to unregister C:\WINDOWS\system32\wuaueng.dll. The error text is: Access is denied.
Dial-a-fix currently has no suggestions for this error code. Please email dial-a-fix@DjLizard.net with a copy of the log pane and any details you can
provide about this error."
"An error occurred during registration of the file C:\WINDOWS\system32\wuaueng.dll (version 7.2.6001.788).
The next dialog will contain an error code and possible suggestions."
"Error 0x80070005: 'Access denied'. It is suggested that you run "Repair permissions" which is found in the Tools dialog. Windows XP users will need
secedit.exe to perform the repair - [url="http://DjLizard.net/software/secedit-sfx.exe""]http://DjLizard.net/software/secedit-sfx.exe"[/url]
After running this, I still could not turn on autoupdate or run windows update (this was the point when I started getting the new error message 0x80070424).
I have not yet run "Repair permissions" as suggested in the third error message. At this point, SifuMike recommended I ask in this forum.
Edited by dan2424, 04 March 2009 - 09:45 PM.