Howdy, my name is Hoov, and I will be helping you with your dilemma. Appologies for taking so long in getting to you and your problem.
Please make sure you watch this thread for responses. If you click the options tab at the top of your first post, you can select to track this thread.
Here is what I am asking you to do during the repair of your computer
*Tell me everything that you have done, if anything, to try and fix this problem.
*Please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.
*Follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go. Don't install anything, even other programs that have nothing to do with security or malware, it could cause things to change, and I would never know it.
*Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.
*Stick with me to the end. My aim is to fix your problems, and give you the tools and knowledge to keep this from happening again.
Now onto trying to fix your computer.
If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!
Would you please update Malwarebytes' Anti-Malware and run a full scan. Post the log from this scan and the last Malwarebytes' Anti-Malware scan that found anything.
And then Please perform a BitDefender Online Virus and Malware Scan
* Click on I Agree
* An ActiveX warning box will appear, click on Install
* Under Select What You Want To Check For Viruses
* Please Check My Computer
and Click Ok
* Now Click On Click Here To Scan
* Next, Click on Click here to export the scan report
* Save it to your Desktop.
* In your next reply, please include the BitDefender log.