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HELP! i cannot access any antivirus websites


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17 replies to this topic

#1 cleverowl07

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Posted 04 March 2009 - 11:39 AM

hi am new here and i was wondering if anyone could help me as i cant seem to access any anti virus sites. Is this a virus i don't know what to do as i cant download any anti virus programs, i ran the combo fix on my computer and have the log should i post this as well?

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#2 quietman7

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Posted 04 March 2009 - 12:10 PM

Welcome to BC.

You should not be using Combofix unless instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Combofix was never meant to be used as a general purpose malware scanner like SuperAntispyware or Malwarebytes' Anti-Malware. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read Combofix's Disclaimer.

Further, ComboFix logs are not permitted outside the HijackThis Logs and Malware Removal forum and then only when requested by a HJT Team member.


Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with disinfection. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Temporarily disable such programs or permit them to allow the changes. Click this link to see a list of programs that should be disabled.

Note: If you cannot use the Internet or download any programs to the infected machine, you are going to need access to another computer (family member, friend, etc) with an Internet connection. Save mbam-setup.exe to a flash (usb, pen, thumb, jump) drive or CD, transfer it to the infected machine, then install and run the program. If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.

Edited by quietman7, 04 March 2009 - 12:11 PM.

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#3 cleverowl07

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Posted 04 March 2009 - 12:15 PM

THanks i will try that now

#4 cleverowl07

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Posted 04 March 2009 - 12:20 PM

HERE IS WHAT THE RESULTS SHOWED:




Malwarebytes' Anti-Malware 1.34
Database version: 1749
Windows 5.1.2600 Service Pack 2

3/4/2009 5:19:43 PM
mbam-log-2009-03-04 (17-19-43).txt

Scan type: Quick Scan
Objects scanned: 55424
Time elapsed: 2 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\srwsvc (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\srwsvc (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\srwsvc (Backdoor.Bot) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\drivers\srwsvc.sys (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\3q2s3w17m5.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\y3q2s3w17m5.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

#5 cleverowl07

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Posted 04 March 2009 - 12:30 PM

the problem still persists is there anything else that i can do

#6 quietman7

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Posted 04 March 2009 - 12:38 PM

Your MBAM log indicates you are using an outdated database. Please update it through the program's interface (preferable way) or manually download the updates and just double-click on mbam-rules.exe to install. Then perform a new Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.Note: Mbam-rules.exe is not updated daily. Another way to get the most current definitions is to update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
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#7 cleverowl07

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Posted 05 March 2009 - 02:38 AM

Malwarebytes' Anti-Malware 1.34
Database version: 1793
Windows 5.1.2600 Service Pack 2

3/5/2009 7:37:43 AM
mbam-log-2009-03-05 (07-37-43).txt

Scan type: Quick Scan
Objects scanned: 56572
Time elapsed: 2 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 Guitarist

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Posted 05 March 2009 - 02:55 AM

i hope someone reads this that can help.... sometimes when you cant get in sites they are blocked in the host file ive seen it but never did it myself so i dont want to guess but if someone knows what im talking about and can remove the blocked sites from the host file you should be able to access them

#9 quietman7

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Posted 05 March 2009 - 09:01 AM

Your MBAM log still indicates you are using an outdated database (1793). The current one is 1820. Can you not update through the program's interface?
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#10 cleverowl07

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Posted 05 March 2009 - 09:51 AM

when ever i try to get the updated database i cant access the website as i can not go on any anti virus website. Is there another way that i can download it?

#11 blake.403

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Posted 05 March 2009 - 03:39 PM

What guitarist was referring to was your hosts file located here

C:\WINDOWS\system32\drivers\etc

Open that with notepad

It should look something like this

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#	  102.54.94.97	 rhino.acme.com		  # source server
#	   38.25.63.10	 x.acme.com			  # x client host

127.0.0.1	   localhost

There's a good chance that you have the anti-virus websites listed below. If they are listed, then delete the ones below the localhost line, and save the file (may need to change the hosts file properties, as sometimes it gets set to read only). This could be also giving you the issues when you try to update MBAM.

#12 quietman7

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Posted 05 March 2009 - 05:42 PM

Another way to get the most current definitions is to update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
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#13 cleverowl07

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Posted 06 March 2009 - 11:51 AM

thanks ill try that and tell you what happens

#14 quietman7

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Posted 06 March 2009 - 03:06 PM

Good luck.
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#15 cleverowl07

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Posted 09 March 2009 - 02:49 PM

It worked thanks alot your help is very much appreciated




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