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Help on unknown problem


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#1 zenly

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Posted 04 March 2009 - 11:08 AM

does anyone know about these few things below??
i used hijackthis and this is the only things that came out with unknown status.


O4 - HKUS\S-1-5-19\..\RunOnce: [] (User 'LOCAL SERVICE') Unknown application.

O4 - HKUS\S-1-5-20\..\RunOnce: [] (User 'NETWORK SERVICE') Unknown application.

O4 - HKUS\S-1-5-18\..\RunOnce: [] (User 'SYSTEM') Unknown application.

O4 - HKUS\.DEFAULT\..\RunOnce: [] (User 'Default user') Neutral

O23 - Service: Recovery Service for Windows - Unknown owner - C:\Program Files\SMINST\BLService.exe

other than this..my norton internet security + internet explorer are not working in a sudden while i'm not doing anything to them..
would it be these few things up there cause the problem??
my norton internet security shows me that it's disable while my internet explorer cannot be execute. it will stop responding right after i run it.

can anyone help me thx..i'm using windows vista.
just bought this laptop weeks ago...it's very frustrated to such kind of problem in a sudden...
thx and appreciate all helps...

Edited by zenly, 04 March 2009 - 01:10 PM.


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#2 zenly

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Posted 05 March 2009 - 02:54 AM

can anyone help me pls???
the problem still cannot be fix even i used malwarebytes for the scanning and fixing..cant find out what really gone wrong..

#3 DaChew

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Posted 05 March 2009 - 10:42 AM

Would you post that MBAM log?
Chewy

No. Try not. Do... or do not. There is no try.

#4 zenly

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Posted 05 March 2009 - 10:42 PM

these are the mbam logs...i scaned twice and seems getting almost same virus detected...

1st report
Malwarebytes' Anti-Malware 1.34
Database version: 1817
Windows 6.0.6001 Service Pack 1

5/3/2009 2:43:59 PM
mbam-log-2009-03-05 (14-43-59).txt

Scan type: Full Scan (C:\|)
Objects scanned: 271566
Time elapsed: 12 hour(s), 6 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Thunder Network\Thunder\Components\ExplorerHelper\regxpcom.exe (Trojan.FBrowsingAdvisor) -> Quarantined and deleted successfully.
C:\Windows\Logo1_.exe (Worm.Viking) -> Delete on reboot.
C:\Windows\uninstall\rundl132.exe (Worm.Viking) -> Delete on reboot.
C:\Windows\system32\Drivers\spoolsv.exe (Heuristics.Reserved.Word.Exploit) -> Delete on reboot.

2nd report
Malwarebytes' Anti-Malware 1.34
Database version: 1820
Windows 6.0.6001 Service Pack 1

5/3/2009 11:29:28 PM
mbam-log-2009-03-05 (23-29-28).txt

Scan type: Full Scan (C:\|)
Objects scanned: 266679
Time elapsed: 4 hour(s), 17 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\SWSETUP\CyberDVD\Stage1\PStarter\vcredist_x86.exe (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\SWSETUP\Off12\US\OfficeBCM\dotnetfx.exe (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Windows\Logo1_.exe (Worm.Viking) -> Delete on reboot.
C:\Windows\uninstall\rundl132.exe (Worm.Viking) -> Delete on reboot.
C:\Windows\system32\Drivers\spoolsv.exe (Heuristics.Reserved.Word.Exploit) -> Delete on reboot.

Edited by zenly, 05 March 2009 - 10:44 PM.


#5 zenly

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Posted 05 March 2009 - 10:45 PM

and my mbam receives an error while i click into it's quarantine..the error code is 724 (0,6)
do u possible know what is error about??

#6 DaChew

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Posted 05 March 2009 - 10:46 PM

Did you reboot between scans?
Chewy

No. Try not. Do... or do not. There is no try.

#7 Orange Blossom

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Posted 05 March 2009 - 11:09 PM

Hello zenly,

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/208545/help-on-unknown-problem/

We do not allow more than one topic for the same computer and the same issue as this causes confusion, and in this case may make the disinfection process more difficult.

This leaves you with a choice:

1) Have this thread reopened and the HiJack This log topic deleted

OR

2) Keep this thread closed and wait for assistance in the HiJack This log forum. Please note that that forum is VERY busy.

Please send a Private Message indicating your choice.

Assuming you wish assistance in the HiJack This forum, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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