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'new.snappyads.biz' keeps popping up in a new window


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13 replies to this topic

#1 doolz77

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Posted 04 March 2009 - 08:48 AM

I think I have spyware on my pc. 'new.snappyads.biz' keeps popping up every time I load up internet. I close it, and it re-appears a few minutes later. Also, my computer keeps making clicking noises.

I have scanned with 'PC tools' and 'Spybot S&D' and it gets rid of some but this one keeps coming back. It is driving me insane. Does anyone know how to get rid of this problem? Was going to use that highjack programme mentioned in a few posts.

ps - I also cant access 'mozilla firefox'. I have installed it but when I click on it, nothing happens. All this has only happened in the last week.

FYI, I have done a disc cleanup and defrag.

Any help, much appreciated.
Thanks

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#2 Guest_superbird_*

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Posted 04 March 2009 - 09:31 AM

Hi,

No, please do not run HijackThis.
Do this instead:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

#3 doolz77

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Posted 04 March 2009 - 10:08 AM

THanks Superbird - I have followed your instructions and here is the details requested:

Malwarebytes' Anti-Malware 1.34
Database version: 1815
Windows 5.1.2600 Service Pack 2

04/03/2009 15:04:12
mbam-log-2009-03-04 (15-04-12).txt

Scan type: Quick Scan
Objects scanned: 77730
Time elapsed: 5 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 22
Registry Values Infected: 5
Registry Data Items Infected: 2
Folders Infected: 9
Files Infected: 48

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\btins32.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\75.tmp (Worm.P2P) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\547339c7530 (Trojan.Agent) -> Delete on reboot.
HKEY_CLASSES_ROOT\Interface\{255c13ae-4bb0-45c3-bae1-ba6c088c43b3} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{8fbb0d9a-1f7b-465b-8292-1593b880e92a} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e67d5bc7-7129-493e-9281-f47bdaface4f} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{2ee92bca-74c4-4d4b-88da-db9f9e3c9f93} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{10000000-1000-1000-1000-100000000000} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{10000000-1000-1000-1000-100000000000} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{57cadc46-58ff-4105-b733-5a9f3fc9783c} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{6714adbd-c6c1-42a8-bd84-9c9339059421} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6714adbd-c6c1-42a8-bd84-9c9339059421} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6714adbd-c6c1-42a8-bd84-9c9339059421} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\fb8740b4-810d-b93d-d46f-3c3a2f5460ba (Adware.Blueskyadagency) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\tbsb05288.ietoolbar (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\tbsb05288.ietoolbar.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\tbsb05288.tbsb05288 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\tbsb05288.tbsb05288.3 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\DPS (Adware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\tbsb05288.tbsb05288toolbar (Adware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\p2pmax (Adware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\runit (Adware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{158a4826-5772-4894-a2b7-38f55024f6a6} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{158a4826-5772-4894-a2b7-38f55024f6a6} (Adware.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{10000000-1000-1000-1000-100000000000} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{10000000-1000-1000-1000-100000000000} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\oletomukimu (Trojan.Agent) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\pzaja (Trojan.Agent) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cyeecdzdojaeguxx (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Agent) -> Data: c:\windows\system32\btins32.dll -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Agent) -> Data: system32\btins32.dll -> Delete on reboot.

Folders Infected:
C:\Program Files\runit (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\p2pmax (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\IEToolbar (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\IEToolbar\ECO Bar (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\User\Start Menu\Programs\freshplay (Trojan.DNSChanger) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\LocalService32 (Worm.P2P) -> Quarantined and deleted successfully.
C:\Documents and Settings\User\Local Settings\Temp\{10000000-1000-1000-1000-100000000000} (Adware.EcoBar) -> Quarantined and deleted successfully.
C:\Documents and Settings\User\Local Settings\Temp\{10000000-1000-1000-1000-100000000000}\cache (Adware.EcoBar) -> Quarantined and deleted successfully.
C:\Documents and Settings\User\Local Settings\Temp\{10000000-1000-1000-1000-100000000000}\include_files (Adware.EcoBar) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\btins32.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\75.tmp (Worm.P2P) -> Delete on reboot.
C:\Program Files\IEToolbar\ECO Bar\ecobar.dll (Trojan.BHO) -> Quarantined and deleted successfully.
C:\WINDOWS\qcnj5715.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\quuu54524.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\ttsvh5133.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\wedtb50240.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\WINDOWS\iptf2848.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\lomr3446.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\fb8740b4-810d-b93d-d46f-3c3a2f5460ba.exe (Adware.Blueskyadagency) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\qkorptoggcuar.dll-uninst.exe (Adware.MySideSearch) -> Quarantined and deleted successfully.
C:\Documents and Settings\User\Local Settings\Temp\9.tmp (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Program Files\runit\config.txt (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\runit\runitu_32.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\runit\runit_32.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\p2pmax\p2pmax.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\p2pmax\p2pmaxu.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\IEToolbar\ECO Bar\basis.xml (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\IEToolbar\ECO Bar\icons.bmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\IEToolbar\ECO Bar\info.txt (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\IEToolbar\ECO Bar\tbhelper.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\IEToolbar\ECO Bar\uninstall.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\IEToolbar\ECO Bar\version.txt (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\IEToolbar\ECO Bar\your_logo.png (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\LocalService32\39.music.mp3 (Worm.P2P) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\LocalService32\39.music.mp3.kwd (Worm.P2P) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\LocalService32\41.crack.zip (Worm.P2P) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\LocalService32\41.crack.zip.kwd (Worm.P2P) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\LocalService32\42.keymaker.zip (Worm.P2P) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\LocalService32\42.keymaker.zip.kwd (Worm.P2P) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\LocalService32\43.setup.zip (Worm.P2P) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\LocalService32\43.setup.zip.kwd (Worm.P2P) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\LocalService32\44.unpack.zip (Worm.P2P) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\LocalService32\44.unpack.zip.kwd (Worm.P2P) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\LocalService32\45.keygen.zip (Worm.P2P) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\LocalService32\45.keygen.zip.kwd (Worm.P2P) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\LocalService32\46.serial.zip (Worm.P2P) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\LocalService32\46.serial.zip.kwd (Worm.P2P) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\LocalService32\47.music.snd (Worm.P2P) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\LocalService32\47.music.snd.kwd (Worm.P2P) -> Quarantined and deleted successfully.
C:\Documents and Settings\User\Local Settings\Temp\{10000000-1000-1000-1000-100000000000}\cache\92ed3a6aa292c53c4b3526ff35b72ca0 (Adware.EcoBar) -> Quarantined and deleted successfully.
C:\Documents and Settings\User\Start Menu\Programs\Startup\p2pmax.lnk (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\User\Start Menu\Programs\Startup\ppcb_32.lnk (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\User\Start Menu\Programs\Startup\runit_32.lnk (Rogue.Link) -> Quarantined and deleted successfully.
C:\WINDOWS\Hvejimayob.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\ubepevaf.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\xmdagotiqyht.dll (Trojan.Agent) -> Delete on reboot.
C:\RECYCLER\S-5-5-40-100006837-100022640-100020140-6395.com (Trojan.Agent) -> Quarantined and deleted successfully.

#4 Guest_superbird_*

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Posted 04 March 2009 - 10:49 AM

Hi,

Now, do a new, full scan with MBAM. Post the logfile in your next reply. :thumbsup:

#5 doolz77

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Posted 04 March 2009 - 11:05 AM

will do.

#6 Guest_superbird_*

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Posted 04 March 2009 - 11:48 AM

Ok. :thumbsup:

#7 doolz77

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Posted 04 March 2009 - 12:11 PM

I seem to be having problems doing a full scan. It stops about 50 seconds into it when it scans 'photoshop' Am unistalling it now to see if that makes a difference.

#8 Guest_superbird_*

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Posted 04 March 2009 - 12:15 PM

Ok, let me know. We have alternatives. :thumbsup:

#9 doolz77

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Posted 05 March 2009 - 10:47 AM

Hi Superbird

I managed to do a full scan and below is the last log. Although my laptop seems to be working well with no pop-ups, I still cannot access Firefox. This is a problem for me and would like some more assistance (if you have time).

Also, I think someone has copied some of my passwords. Something strange has happened to my website. THere are links all through my site on specific words that are relative to my business. I have no idea how they did this - I'm guessing they copied it and used Dreamweaver to modify. As a consequence, I'd like your opinion on what is the best anti-virus / spyware to prevent this from happeneing again?

What do you recommend for the above SB?


Here's the log:

Malwarebytes' Anti-Malware 1.34
Database version: 1817
Windows 5.1.2600 Service Pack 2

04/03/2009 21:31:37
mbam-log-2009-03-04 (21-31-37).txt

Scan type: Full Scan (C:\|)
Objects scanned: 189801
Time elapsed: 57 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{7ED59838-C72E-494A-93A9-5A554814AFCA}\RP72\A0007911.exe (Adware.Adrotator) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{7ED59838-C72E-494A-93A9-5A554814AFCA}\RP73\A0007971.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{7ED59838-C72E-494A-93A9-5A554814AFCA}\RP74\A0008013.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{7ED59838-C72E-494A-93A9-5A554814AFCA}\RP87\A0010981.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{7ED59838-C72E-494A-93A9-5A554814AFCA}\RP88\A0011120.exe (Adware.SnappyAds) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{7ED59838-C72E-494A-93A9-5A554814AFCA}\RP88\A0012236.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#10 Guest_superbird_*

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Posted 05 March 2009 - 10:55 AM

Hi,

About FireFox: Please reinstall FireFox. Tell me how things are going after that. :thumbsup:

About your passowrds: You had some trojans, so it could have been passwords were sent by those trojans to the writers of the malware.
I recommend tyou to chage ALL your passwords.

If you've changed passwords, and reinstalled FireFox, please tell me. I will give you some preventiontips then. :flowers:

#11 doolz77

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Posted 05 March 2009 - 12:41 PM

Hi

I have reinstalled FF and is now working. I have also changed all passwords. What shall I do now?

D

#12 Guest_superbird_*

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Posted 05 March 2009 - 12:57 PM

Hi,

Everything looks clean again. :thumbsup:
Do this:

1. Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)1. Turn off System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Restart your computer.

3. Turn ON System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.
[/list]System Restore will now be active again.

2. Go to the Windows update site and download and install all available updates, so your computer is prtected against malware.

4. Read this page To prevent yourself against re-infection.

5. You can delete all used tools and programs.

#13 doolz77

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Posted 06 March 2009 - 10:14 AM

Hi Superbird
I have done all of the above and now in the process of an online scan. Everything seems to be ok so far, apart from Firefox keeps crashing. I can still use IE8 but prefer FF. What do you think is happening here?
D

#14 Guest_superbird_*

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Posted 06 March 2009 - 01:12 PM

Hi,

Well, everything looks clean, so I think it's FF who is causing problems...
You can try to reinstall again, but I don't know if it works...




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