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Windows Explorer has encountered a problem?

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#1 leetemu


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Posted 03 March 2009 - 11:31 PM

Not sure if this is the right forum or not, but this is my problem:

Yesterday, I downloaded a Windows 7 theme for my computer (Windows XP), and after it finished installing, I rebooted the computer, but every time I start it up, it shows my background and a pop up saying "Windows Explorer has encountered a problem and needs to close". My task bar is not there, neither are any of my icons. It is just an empty desktop with my background. If I click the button "Go to web help" (Can't remember exactly what it was called), it takes me to a support site where I can access my internet from. This is the only program I can manage to open. Also, I have tried doing safe mode, but it just shows a black screen with "Safe Mode" in all four corners and my computer info at the top. Is there any way to get Windows Explorer working again?

Edited by leetemu, 03 March 2009 - 11:32 PM.

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#2 dc3


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Posted 04 March 2009 - 12:34 AM

Hi leetemu, and welcome to BleepingComputer.

See if it will allow you to access the Last Known Good Configuration.

When the computer is starting, repeatedly tap the F8 key, this should take you to the Windows Advanced Options Menu, once this opens click on Last Known Good Configuration (your most recent settings that worked).

Edited by dc3, 04 March 2009 - 12:35 AM.

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#3 leetemu

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Posted 04 March 2009 - 08:47 AM

EDIT: Nope, didn't work.

I believe I tried that, but I will try it once more in case. Thanks for the reply.

Edited by leetemu, 04 March 2009 - 08:52 AM.

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