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I beleive computer to be infected with malware

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2 replies to this topic

#1 mikeydee3937


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Posted 03 March 2009 - 08:16 PM

Hello all and thank you in advance for any help,

I have been dealing with a computer problem for the last month that has just gotten worse for every "fix" I have implemented. To be honest I probably made it worse. :thumbup2: Anyways, what I am experiencing is kinda hard to explain because there are so many things going wrong with my comp. It started with a corrupt display driver. I have an integrated chip set, guess it means that my display driver and my processor?, motherboard? is combined. And a relatively out dated computer, video card. Radeon Xpress 200m in a toshiba laptop. I tried installing a new driver and it never let me. So I started trying to fix the problem and noticed that any changes I made to msconfig or regedit would not stay and I would get an error to the extent of " You do not have permission to make those changes. Check with your system administrator blah blah blah". Thing of it is I am the only user on the computer and the admin. I followed some bad advice from another forum and changed some permissions under HKEY SOFTWARE??? and HKEY SYSTEM?? to seemingly allow my user profile to make the changes. After I did that nothing got better and things really seemed to get worse. To make a long story a little bit less long I'll just hit on the basics of the problems I am experiencing and if you need any more information I will gladly comply.

After I took the forums advice, my computer will not allow me to install any anti-virus/malware software. And certain software, such as microsoft office 2007, will not run properly. There are other problems as well but I can't remember them all at this time. When I say will not allow me to install what I mean is the install will not even start. It's like something is not allowing the process to begin. I get no error or anything just won't start. With my office applications, I had the program completely installed now everytime I try to run word or what-have-you it goes to a setup window with a progress bar like it's installing, but about half way through it pops an error window that says something to the extent of " office is trying to change a permission in HKEY .... you do not have permission to make this change contact your admin." Seems like it goes back to the original problem that started me down this road.

Anyways thats all I can think of at the moment to describe my problem. Any further info needed, ask, and i will respond. Thank you so much for your time as I know it is a very valuable commodity. DDS logs below and attached: (BTW this DDS scan was run while I am in safmode, if that matters I can do a scan in reg mode)

DDS (Ver_09-02-01.01) - NTFSx86 NETWORK
Run by Michael Davis at 19:38:18.92 on Tue 03/03/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1406.999 [GMT -5:00]

AV: Avira AntiVir PersonalEdition Classic *On-access scanning enabled* (Updated)
AV: Avira AntiVir PersonalEdition Classic *On-access scanning enabled* (Updated)
AV: Avira AntiVir PersonalEdition *On-access scanning enabled* (Updated)
AV: Avira AntiVir PersonalEdition Classic *On-access scanning enabled* (Updated)
AV: Avira AntiVir PersonalEdition Classic *On-access scanning enabled* (Updated)
AV: Avira AntiVir PersonalEdition Classic *On-access scanning enabled* (Outdated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Michael Davis\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.toshibadirect.com/dpdstart
uSearch Bar = hxxp://www.toshiba.com/search
uSearchMigratedDefaultURL = hxxp://search.live.com/results.aspx?q={searchTerms}&src={referrer:source?}
uWindow Title = By Hawaiian Telcom
mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
mSearch Page =
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
mWindow Title = By Hawaiian Telcom
uInternet Connection Wizard,ShellNext = hxxp://www.lavasoft.de/ad-aware/personal/106/upgrade.shtml
uInternet Settings,ProxyServer =
uInternet Settings,ProxyOverride = *.local
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
TB: {E7D38ED4-2933-43B8-B0B9-52D11CE9CA10} - No File
TB: {5D956A61-05E7-427B-A2B1-BF32FB18B1BE} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [msnmsgr] "c:\program files\msn messenger\msnmsgr.exe" /background
uRun: [DAEMON Tools] "c:\program files\daemon tools\daemon.exe" -lang 1033
dRunOnce: [RunNarrator] Narrator.exe
StartupFolder: c:\docume~1\michae~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office12\GROOVE.EXE
StartupFolder: c:\docume~1\michae~1\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\docume~1\michae~1\startm~1\programs\startup\autoru~1\pictur~1.lnk - c:\program files\sony\sony picture utility\volumewatcher\SPUVolumeWatcher.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~2.lnk - c:\program files\logitech\desktop messenger\8876480\program\LogitechDesktopMessenger.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe
uPolicies-explorer: NoSimpleStartMenu = 1 (0x1)
IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {F4430FE8-2638-42e5-B849-800749B94EED} - c:\program files\partygaming.net\partypokernet\RunPF.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_02\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Handler: AutorunsDisabled\bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll
Handler: AutorunsDisabled\grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: ljJATJda - ljJATJda.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Authentication Packages = msv1_0 c:\windows\system32\rqRKCvvt

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\michae~1\applic~1\mozilla\firefox\profiles\in4542d5.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.startup.homepage - hxxp://home.live.com/
FF - plugin: c:\program files\mozilla firefox\plugins\npmozax.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npOGAPlugin.dll

============= SERVICES / DRIVERS ===============

S1 atitray;atitray;\??\c:\program files\radeon omega drivers\v3.8.413\ati tray tools\atitray.sys --> c:\program files\radeon omega drivers\v3.8.413\ati tray tools\atitray.sys [?]
S1 avgio;avgio;c:\program files\avira\antivir personaledition classic\avgio.sys [2009-2-8 11840]
S2 AntiVirScheduler;Avira AntiVir Personal - Free Antivirus Scheduler;c:\program files\avira\antivir personaledition classic\sched.exe [2009-2-8 68865]
S2 AntiVirService;Avira AntiVir Personal - Free Antivirus Guard;c:\program files\avira\antivir personaledition classic\avguard.exe [2009-2-8 151297]
S2 NwSapAgent;SAP Agent;c:\windows\system32\svchost.exe -k netsvcs [2006-3-20 14336]
S2 RpcMgr;RpcMgr;c:\windows\system32\wins\svchost.exe --> c:\windows\system32\wins\svchost.exe [?]
S3 avgntflt;avgntflt;c:\program files\avira\antivir personaledition classic\avgntflt.sys [2009-2-8 52032]
S3 NPF;Netgroup Packet Filter;c:\windows\system32\drivers\npf.sys [2008-5-6 42512]
S4 SaiHFF0C;SaiHFF0C;c:\windows\system32\drivers\SaiHFF0C.sys [2006-9-29 56576]
S4 SaiUFF0C;SaiUFF0C;c:\windows\system32\drivers\saiuFF0C.sys [2006-9-29 19584]
S4 SVRPEDRV;SVRPEDRV;\??\c:\docume~1\michae~1\locals~1\temp\rarsfx3\sepvwf\pedrv.sys --> c:\docume~1\michae~1\locals~1\temp\rarsfx3\sepvwf\PEDrv.sys [?]

=============== Created Last 30 ================

2009-03-01 10:54 9,039 a------- c:\windows\system32\QuickTime.qtp
2009-02-18 20:53 <DIR> --d----- c:\program files\ATI Technologies
2009-02-15 04:40 <DIR> --d----- c:\program files\NWN
2009-02-11 00:05 <DIR> --d----- c:\program files\Trend Micro
2009-02-08 22:17 <DIR> --d----- c:\windows\system32\NtmsData
2009-02-08 20:29 <DIR> --d----- c:\program files\Avira
2009-02-08 20:29 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Avira
2009-02-08 00:21 34 a------- c:\documents and settings\michael davis\jagex_runescape_preferences.dat
2009-02-08 00:21 <DIR> --d----- c:\windows\.jagex_cache_32

==================== Find3M ====================

2009-02-18 17:50 451,072 a------- c:\windows\Radeon Omega Drivers v3.8.421 Uninstall.exe
2009-02-15 23:06 451,072 a------- c:\windows\Radeon Omega Drivers v3.8.252 Uninstall.exe
2008-12-21 05:10 676,224 a------- c:\windows\system32\OGACheckControl.DLL
2008-12-04 02:24 43,520 a------- c:\windows\system32\CmdLineExt03.dll
2008-10-17 20:21 65,160 a------- c:\docume~1\michae~1\applic~1\GDIPFONTCACHEV1.DAT
2007-08-16 15:09 124 a------- c:\documents and settings\michael davis\results.bin
2007-07-17 16:33 936 a------- c:\docume~1\michae~1\applic~1\wklnhst.dat
2006-11-22 05:28 56 ---shr-- c:\windows\system32\B8CE8F7E8C.sys
2006-11-22 05:28 1,056 a--sh--- c:\windows\system32\KGyGaAvL.sys

============= FINISH: 19:39:06.65 ===============

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#2 KoanYorel


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Posted 16 March 2009 - 08:44 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel


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Posted 22 March 2009 - 11:11 AM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

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