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infected or unecessary programs slowing my computer


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12 replies to this topic

#1 josephawood6

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Posted 03 March 2009 - 05:31 PM

OS :windows Vista Home premium, dell inspiron 1525 core 2 duo, maybe 3 % of the storage space is being used, McAfee security software for virus, spyware, firewall and system guards. Using super anti-spyware to scan sytem. I downloaded Malwarebytes and anti-Malware, after I disabled the firewall and anti-virus and spyware software. Unfortunately after the window pops up telling no malware was located and clicking ok the Windows Media Gallery option pops up. I have used anti-malware befdore with succes, but since I have had the OS wiped clean and correctly installed- drivers and all.

I'm unable to get an accurate reading on Anti-Malware. I think the problem is in the registry. I have used sysinternals to eliminate programs that aren't necessary during start up. I would be grateful for help or sugesstions. Recent events show start-up items c:\Windows\System32\Macromed\Flash\FlashUtil10a.exe. Adobe Flash Player Helper 10.0r12.

the next 5 recent items are ActiveX installations all the same: C: Program Files\Internet Explorer\ieinstal.exe. add-on installer.

josephawood6 :thumbsup:
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#2 garmanma

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Posted 03 March 2009 - 08:17 PM

I've read through your post twice. Exactly what problems are you having?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 josephawood6

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Posted 03 March 2009 - 10:19 PM

garmanma, thank you for responding so quickly.

the problems I'm experiencing are:

1) Slower log on process- taking about triple the time (3.5 minutes or longer),

2) Very slow website contact;example: when I click on the Internet Explorer
icon it can take up to 2 minutes or longer before I can search anything.
the circle is spinning as if there are other programs that need to be
processed before the explorer request.

3) Frequent "hangs" whe trying to access websites (i.e. news sites), that occur when
I'm first accessing the site and then intermittently while reading the information, as I try to scroll down thw page.

4) Logging off and shut down process is protracted and sometimes takes 4 to 7 minutes.

5) while word processsing either in an e-mail application or a response such as this
the cursor will suddenly jump up into a random section of the typed text, or jump down
the page to a random blank spot.
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#4 garmanma

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Posted 04 March 2009 - 11:42 AM

Open the Task Manager and in Applications, see if a process is hanging up.
In the Processes tab see what is hogging or spiking the CPU cycles
This can be caused by any number of things all not necessarily malware related
Let's do a scan to rule that out
-------------------------------------------------

First:

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------------------------------

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Edited by garmanma, 04 March 2009 - 11:47 AM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 josephawood6

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Posted 04 March 2009 - 01:47 PM

Hi garmanma, I have been using the ATF Cleaner for about a year. It seems to clear out unwantwed files but if I continue to click on "Empty Selected" after getting the "no files removed" I will get a message maybe 3 clicks later saying Done cleaning!!ATF CLEANER has freed 16.000KBs, or some other value. I do use internet options to delete tempoary files before running a scan.

Prior to creating this topic I downloaded Malwarebytes Anti-Malware (I have used it before sucessfully) but this time when I followed the quick scan instructions i received a window telling me no malware was detected. There is an Ok option that I need to hit before getting to the Main Menu. Upon clicking, the windows media gallery pops up. I don't know why. I kept all default position as recommended while downloading.

As far as Task Manager: under processes the image names consuming memory are iexpore.exe-67,7788k and iexplore.exe 84,244k .
the tasks running under these application are 1) newsradio 850 KOA- windows internet explorer, 2)kOA-am Player- windows internet Explorer, 3) Gmail Topic Subscription Reply Notificatio (Bleeping Computer), and 4) BleepingComputer.com->Replying infected o...

When I go to Problems and solutions (from the start menu) and I View problem history, and then click on a certain date , the Problem Event Name- APPCRASH. I am also having quite a few Problem Event manes for windows media player- ApphangB1. can the two be relayed?

Either way Im' not getting anything detected from the Malwarebytes Anti-Malware.

thanks joe :thumbsup:

Edited by josephawood6, 04 March 2009 - 01:53 PM.

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#6 garmanma

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Posted 05 March 2009 - 03:32 PM

As far as Mbam goes, I would uninstall it and download fresh, ATF also. When you do a scan with it do a full scan and post the results
I don't think you're going to find anything. I think something else is going on. Take a look for errors in the Event viewer

How to view and manage event logs in Event Viewer; How to Interpret an Event
How To Use the Event Viewer Applet
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 josephawood6

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Posted 06 March 2009 - 02:16 AM

As you suggested, I uninstalled and downloaded and reinstalled the Mbam and ATF Cleaner software with the same results. I can't get a log form Mbam-all I get is a Microsoft window saying there were no problems detected. there is a log but when I try to access it I get the windows media gallery. I agree with you that something else is going on.

I'm not really familiar with the Event Viewer. Where should I start? On the left, there is the Event Viewer (Local) with 4 folders- Custom Views, Windows Logs Application and Services Logs and Subscriptions. there are quite a few sub-folders under Applications and Services, like Microsoft and then Windows, and then more types of files or folders. On the left side there is the Actions- Event Views (local) . I lost there. in the middle is the Overview and Summary, with the summary of Administrative Events, Recently Viewed Nodes and the log Summary.Is there a way to copy and paste this page for your perusal? I just don't know where to start , but there is data there.

Would a scan log from Hijack this be of any value?


I really appreciate your help and patience. I look at this as a learning experience. Some day I may be able to help someone else in a troublesome situation.

thank you
josephawood6
:thumbsup:
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#8 garmanma

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Posted 06 March 2009 - 07:27 PM

Would a scan log from Hijack this be of any value?

They are not allowed in this particular forum
In Event Viewer>Summary of Administrative Events. Click on the + by Error
Look for errors that have happen recently

When I go to Problems and solutions (from the start menu) and I View problem history, and then click on a certain date , the Problem Event Name- APPCRASH. I am also having quite a few Problem Event manes for windows media player- ApphangB1. can the two be relayed?

When you click on "View problem details". Use the "Copy to clipboard" link in the lower left corner of the window and paste into a reply to this thread.

Edited by garmanma, 06 March 2009 - 07:36 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 josephawood6

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Posted 07 March 2009 - 01:49 AM

There are

first example:
Product
Windows Media Player

Problem
Stopped responding and was closed

Date
3/5/2009 7:31 PM

Status
Not Reported

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppTermFailureEvent
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem
wmplayer.exe.atk.kdmp
wmplayer.exe.mu.dmp
wmplayer.exe.xml
Version.txt


second example:
Product
Windows Media Player

Problem
Stopped responding and was closed

Date
3/3/2009 10:54 PM

Status
Report Sent

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: wmplayer.exe
Application Version: 11.0.6001.7000
Application Timestamp: 47919356
Hang Signature: c24f
Hang Type: 1
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: cc18a260d78c0a3a85f6982a9842f41f
Additional Hang Signature 2: ecfa
Additional Hang Signature 3: 741b0d71412487d52c4130f6fa82b554
Additional Hang Signature 4: f351
Additional Hang Signature 5: 4a961dba7729efa061f416fa47b80c42
Additional Hang Signature 6: dab7
Additional Hang Signature 7: 5db911877d6eba60eb698f893a170f70

Extra information about the problem
Bucket ID: 168111677


third example:
Product
Windows Media Player

Problem
Stopped responding and was closed

Date
3/1/2009 3:58 PM

Status
Report Sent

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: wmplayer.exe
Application Version: 11.0.6001.7000
Application Timestamp: 47919356
Hang Signature: c24f
Hang Type: 1
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: cc18a260d78c0a3a85f6982a9842f41f
Additional Hang Signature 2: ecfa
Additional Hang Signature 3: 741b0d71412487d52c4130f6fa82b554
Additional Hang Signature 4: cce0
Additional Hang Signature 5: f9d406ddb67fec0df3dbe435fb448531
Additional Hang Signature 6: c535
Additional Hang Signature 7: ce3596f93b8bfea691e06b8132e39056

Extra information about the problem
Bucket ID: 168111677

fourth example:
Product
Windows Media Player

Problem
Stopped responding and was closed

Date
3/1/2009 12:09 PM

Status
Not Reported

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppTermFailureEvent
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem
wmplayer.exe.atk.kdmp
wmplayer.exe.mu.dmp
wmplayer.exe.xml
Version.txt

fifth example:
Product
Windows Media Player

Problem
Stopped working

Date
10/11/2008 8:43 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6001.7000
Application Timestamp: 47919356
Fault Module Name: COMCTL32.dll
Fault Module Version: 6.10.6001.18000
Fault Module Timestamp: 4791a752
Exception Code: c0000005
Exception Offset: 000adc2d
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID: 683562948


garmanma, all in all there are 45 issues like this (going back to 10/11/2008) for Windows Media Player.
Below are details for Internet Explorer and Windows Explorer. I don't know what the difference is.

first example:
Product
Internet Explorer

Problem
Stopped working

Date
2/26/2009 3:44 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Fault Module Name: mshtml.dll
Fault Module Version: 7.0.6001.18148
Fault Module Timestamp: 48e44427
Exception Code: c0000005
Exception Offset: 001868b6
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID: 968900800

second example:

Product
Windows Explorer

Problem
Stopped working

Date
2/11/2009 2:02 AM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6001.18000
Application Timestamp: 47918e5d
Fault Module Name: wmp.dll
Fault Module Version: 11.0.6001.7000
Fault Module Timestamp: 4791a80d
Exception Code: c0000005
Exception Offset: 000b11b5
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: a559
Additional Information 2: 09005b2dbb0fadb2d2763283f28af3b6
Additional Information 3: ebba
Additional Information 4: 4cff9ba8f623f0d05eca4ab957a579c8

Extra information about the problem
Bucket ID: 634794816

Third example:

Product
Windows Explorer

Problem
Stopped responding and was closed

Date
1/7/2009 8:38 PM

Status
Report Sent

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: Explorer.EXE
Application Version: 6.0.6001.18000
Application Timestamp: 47918e5d
Hang Signature: 0f10
Hang Type: 0
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 7363ce88a205236df0fcc3d2841e84a3
Additional Hang Signature 2: 3952
Additional Hang Signature 3: 4acaa8fcfe1f553ffd93a0842bbf06ec
Additional Hang Signature 4: 0f10
Additional Hang Signature 5: 7363ce88a205236df0fcc3d2841e84a3
Additional Hang Signature 6: 3952
Additional Hang Signature 7: 4acaa8fcfe1f553ffd93a0842bbf06ec

Extra information about the problem
Bucket ID: 167956926

Fourth example:

Product
Internet Explorer

Problem
Stopped responding and was closed

Date
2/19/2009 7:08 PM

Status
Report Sent

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Hang Signature: 3f22
Hang Type: 6152
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: a97d98c991b858de20d29944e72c994a
Additional Hang Signature 2: c1d7
Additional Hang Signature 3: 306ccfddbc24d38b1e19158e2ba071fe
Additional Hang Signature 4: f95a
Additional Hang Signature 5: 19edbfd171762e11d901dbcdc9e7cb2a
Additional Hang Signature 6: cf2d
Additional Hang Signature 7: 32584e67582040c8b2435dbd89c7cdc3

Extra information about the problem
Bucket ID: 208138085


The next group of details comes from the Event Viewer>Summary of Administrative Eventsclicking on errors that have recently happened.

Error 3/6/2009 2:38:16 PM HttpEvent 15016 None
Error 3/6/2009 2:38:16 PM HttpEvent 15016 None
Error 3/5/2009 7:37:24 PM Service Control Manager Eventlog Provider 7000 None
Error 3/5/2009 7:35:46 PM HttpEvent 15016 None
Error 3/5/2009 7:31:51 PM DistributedCOM 10010 None
Error 3/5/2009 5:16:09 PM Service Control Manager Eventlog Provider 7011 None
Error 3/5/2009 3:04:50 PM Service Control Manager Eventlog Provider 7000 None
Error 3/5/2009 3:04:50 PM Service Control Manager Eventlog Provider 7009 None
Error 3/5/2009 3:04:50 PM Service Control Manager Eventlog Provider 7000 None
Error 3/5/2009 3:03:08 PM HttpEvent 15016 None
Error 3/4/2009 11:08:23 AM Service Control Manager Eventlog Provider 7000 None
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#10 josephawood6

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Posted 07 March 2009 - 02:23 AM

There are

first example:
Product
Windows Media Player

Problem
Stopped responding and was closed

Date
3/5/2009 7:31 PM

Status
Not Reported

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppTermFailureEvent
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem
wmplayer.exe.atk.kdmp
wmplayer.exe.mu.dmp
wmplayer.exe.xml
Version.txt


second example:
Product
Windows Media Player

Problem
Stopped responding and was closed

Date
3/3/2009 10:54 PM

Status
Report Sent

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: wmplayer.exe
Application Version: 11.0.6001.7000
Application Timestamp: 47919356
Hang Signature: c24f
Hang Type: 1
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: cc18a260d78c0a3a85f6982a9842f41f
Additional Hang Signature 2: ecfa
Additional Hang Signature 3: 741b0d71412487d52c4130f6fa82b554
Additional Hang Signature 4: f351
Additional Hang Signature 5: 4a961dba7729efa061f416fa47b80c42
Additional Hang Signature 6: dab7
Additional Hang Signature 7: 5db911877d6eba60eb698f893a170f70

Extra information about the problem
Bucket ID: 168111677


third example:
Product
Windows Media Player

Problem
Stopped responding and was closed

Date
3/1/2009 3:58 PM

Status
Report Sent

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: wmplayer.exe
Application Version: 11.0.6001.7000
Application Timestamp: 47919356
Hang Signature: c24f
Hang Type: 1
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: cc18a260d78c0a3a85f6982a9842f41f
Additional Hang Signature 2: ecfa
Additional Hang Signature 3: 741b0d71412487d52c4130f6fa82b554
Additional Hang Signature 4: cce0
Additional Hang Signature 5: f9d406ddb67fec0df3dbe435fb448531
Additional Hang Signature 6: c535
Additional Hang Signature 7: ce3596f93b8bfea691e06b8132e39056

Extra information about the problem
Bucket ID: 168111677

fourth example:
Product
Windows Media Player

Problem
Stopped responding and was closed

Date
3/1/2009 12:09 PM

Status
Not Reported

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppTermFailureEvent
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem
wmplayer.exe.atk.kdmp
wmplayer.exe.mu.dmp
wmplayer.exe.xml
Version.txt

fifth example:
Product
Windows Media Player

Problem
Stopped working

Date
10/11/2008 8:43 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6001.7000
Application Timestamp: 47919356
Fault Module Name: COMCTL32.dll
Fault Module Version: 6.10.6001.18000
Fault Module Timestamp: 4791a752
Exception Code: c0000005
Exception Offset: 000adc2d
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID: 683562948


garmanma, all in all there are 45 issues like this (going back to 10/11/2008) for Windows Media Player.
Below are details for Internet Explorer and Windows Explorer. I don't know what the difference is.

first example:
Product
Internet Explorer

Problem
Stopped working

Date
2/26/2009 3:44 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Fault Module Name: mshtml.dll
Fault Module Version: 7.0.6001.18148
Fault Module Timestamp: 48e44427
Exception Code: c0000005
Exception Offset: 001868b6
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID: 968900800

second example:

Product
Windows Explorer

Problem
Stopped working

Date
2/11/2009 2:02 AM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6001.18000
Application Timestamp: 47918e5d
Fault Module Name: wmp.dll
Fault Module Version: 11.0.6001.7000
Fault Module Timestamp: 4791a80d
Exception Code: c0000005
Exception Offset: 000b11b5
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: a559
Additional Information 2: 09005b2dbb0fadb2d2763283f28af3b6
Additional Information 3: ebba
Additional Information 4: 4cff9ba8f623f0d05eca4ab957a579c8

Extra information about the problem
Bucket ID: 634794816

Third example:

Product
Windows Explorer

Problem
Stopped responding and was closed

Date
1/7/2009 8:38 PM

Status
Report Sent

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: Explorer.EXE
Application Version: 6.0.6001.18000
Application Timestamp: 47918e5d
Hang Signature: 0f10
Hang Type: 0
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 7363ce88a205236df0fcc3d2841e84a3
Additional Hang Signature 2: 3952
Additional Hang Signature 3: 4acaa8fcfe1f553ffd93a0842bbf06ec
Additional Hang Signature 4: 0f10
Additional Hang Signature 5: 7363ce88a205236df0fcc3d2841e84a3
Additional Hang Signature 6: 3952
Additional Hang Signature 7: 4acaa8fcfe1f553ffd93a0842bbf06ec

Extra information about the problem
Bucket ID: 167956926

Fourth example:

Product
Internet Explorer

Problem
Stopped responding and was closed

Date
2/19/2009 7:08 PM

Status
Report Sent

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Hang Signature: 3f22
Hang Type: 6152
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: a97d98c991b858de20d29944e72c994a
Additional Hang Signature 2: c1d7
Additional Hang Signature 3: 306ccfddbc24d38b1e19158e2ba071fe
Additional Hang Signature 4: f95a
Additional Hang Signature 5: 19edbfd171762e11d901dbcdc9e7cb2a
Additional Hang Signature 6: cf2d
Additional Hang Signature 7: 32584e67582040c8b2435dbd89c7cdc3

Extra information about the problem
Bucket ID: 208138085


The next group of details comes from the Event Viewer>Summary of Administrative Eventsclicking on errors that have recently happened.

Error 3/6/2009 2:38:16 PM HttpEvent 15016 None
Error 3/6/2009 2:38:16 PM HttpEvent 15016 None
Error 3/5/2009 7:37:24 PM Service Control Manager Eventlog Provider 7000 None
Error 3/5/2009 7:35:46 PM HttpEvent 15016 None
Error 3/5/2009 7:31:51 PM DistributedCOM 10010 None
Error 3/5/2009 5:16:09 PM Service Control Manager Eventlog Provider 7011 None
Error 3/5/2009 3:04:50 PM Service Control Manager Eventlog Provider 7000 None
Error 3/5/2009 3:04:50 PM Service Control Manager Eventlog Provider 7009 None
Error 3/5/2009 3:04:50 PM Service Control Manager Eventlog Provider 7000 None
Error 3/5/2009 3:03:08 PM HttpEvent 15016 None
Error 3/4/2009 11:08:23 AM Service Control Manager Eventlog Provider 7000 None

Error 3/4/2009 11:06:41 AM WLAN-Tray 0 None
Error 3/4/2009 11:06:40 AM HttpEvent 15016 None
Error 3/4/2009 10:58:46 AM DistributedCOM 10005 None
Error 3/4/2009 10:58:46 AM DistributedCOM 10005 None
Error 3/4/2009 10:55:59 AM Service Control Manager Eventlog Provider 7001 None
Error 3/4/2009 10:55:59 AM Service Control Manager Eventlog Provider 7001 None
Error 3/4/2009 10:55:55 AM DistributedCOM 10005 None
Error 3/4/2009 10:55:21 AM DistributedCOM 10005 None
Error 3/4/2009 10:55:21 AM DistributedCOM 10005 None
Error 3/4/2009 10:55:19 AM EventSystem 4609 Event System
Error 3/4/2009 10:44:54 AM Service Control Manager Eventlog Provider 7000 None
Error 3/4/2009 10:43:13 AM HttpEvent 15016 None
Error 3/3/2009 11:00:24 PM Service Control Manager Eventlog Provider 7000 None
Error 3/3/2009 10:58:44 PM HttpEvent 15016 None
Error 3/3/2009 10:55:55 PM Application Hang 1002 (101)
Error 3/3/2009 10:50:30 PM Application Hang 1002 (101)
Error 3/3/2009 4:27:42 PM WLAN-Tray 0 None
Error 2/24/2009 10:35:58 AM EventSystem 4609 Event System
Error 2/22/2009 10:46:24 AM cdrom 7 None
Error 2/22/2009 10:50:59 AM cdrom 7 None
Error 10/13/2008 3:57:46 PM Application Error 1000 (100)
Error 10/13/2008 3:57:46 PM Application Error 1000 (100)
Error 7/28/2008 6:07:02 PM VSS 8194 None
Error 7/28/2008 6:00:54 PM VSS 8194 None

garmanma, there are over 2500 errors,(since7/28/08). I posted the last/first? three from 7/28/2008. A good chunk of the errors over 500, occured in the last 35 days. Thank you for teaching me how to access, copy and transfer the data to you. It may be useless but again I see this as a learning opportunity. Just a little background information: my OS came pre loaded from Dell. I had problems with the OS and had it wiped blank, reformatted and a clean install was done, with the disks that came with the inspiron 1525. A Dell software technician assited me and then she loaded all the proper drivers (according to them). I really haven't had any slow down until recently. Like I said I appreciate your patience.

thanks,
josephawood6 :thumbsup:
WOODSY0

#11 garmanma

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Posted 07 March 2009 - 06:11 PM

Does newsradio 850 KOA-, and kOA-am Player show in Task Manager even if they are not in use?
Be sure that you are current with Windows Updates and Service pack

Edited by garmanma, 07 March 2009 - 06:16 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#12 josephawood6

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Posted 07 March 2009 - 08:43 PM

KOA Newsradio and KOA-AM Player only show up under the Applications Tab, of Task Manager when in use. What may be odd is that while playing a DVD on Windows Media Player-if I minimize the window with the DVD still Playing, the task disapears from the under the Applications Tab.

My updates, specifically SP1 was not re-installed at the time of the clean installation of Vista Home Premium. I had a bunch of problems with it back in may when it was 1st available. On the Reliability Monitor's , System Stability Chart the rating dropped below 5.0. I had also lost my audio and audio icon whiuch I've since rectified. About 3 weeks ago I finally found a solution to the audio issue of cracking and popping by disabling the "A" band on my wireless card. That fixed the clarity and fidelity issues.

I have not kept current with my Microsoft updates, beacuse when I do that I suffer a drop in the System Stability Chart Index of about 1.5 to 2.o points. It was at 10.0 on 2/10/09 and then I downloaded some Definition updates for Windows Defender. To tell you the truth I have over 30 "important" updates totaling more than 235 MB's. I guess you would suggest I download and install them. A question: Is there any harm in bypassing the Defender Updates, because they seem to create the drops in the System Stability, or should I just forget about that Reliability tool? There is also a runtime Update (dated 3/6/09) for Java that I haven't installed, because the last one I installed disabled a bunch of other software that depended on the older version. So I uninstalled it back to the older version Java™ 6 update 11. The one before that is Java™ 6 update 7.

Any advice on updates would be appreciated and followed. My only concern is installing updates I don't need.

thanks Again, garmanma :flowers:
josephawood6 :thumbsup:
WOODSY0

#13 garmanma

garmanma

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Posted 08 March 2009 - 01:34 PM

I guess you would suggest I download and install them.

You are correct

Is there any harm in bypassing the Defender Updates,

If you don't use it, then you don't need to update it

There is also a runtime Update (dated 3/6/09) for Java that I haven't installed, because the last one I installed disabled a bunch of other software that depended on the older version. So I uninstalled it back to the older version Java™ 6 update 11. The one before that is Java™ 6 update 7.

This is what might be part of the problem. I was going to suggest that you update it

You might also want to read and follow this:
http://www.bleepingcomputer.com/forums/t/54694/how-to-fix-windows-media-player-error-an-internal-application-error-has-occurred/
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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