Yes its ok to update to Sp2. As for the ptcore file, we will never know where it came from unfortunately. Could be a worm that ifnected you because you dont have all the updates.
Your log is clean! Great job!Disable and Enable System Restore.
- If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point.
You can find instructions on how to enable and reenable system restore here:Managing Windows Millenium System Restore
orWindows XP System Restore Guide
Renable system restore with instructions from tutorial aboveNext,
This process will clean out your Temp files and your Temporary Internet Files. Please do both steps:Step 1:Delete Temp Files
To clean out your temp files, click on Start and then run, and type %temp% and press the ok button.
This should open up the temp directory that your machine uses. Please delete all files that are found there. If you get an error when deleting a file, skip that file and delete all the others. If you had trouble deleting a file, reboot into Safe Mode
and follow this step again. You should now be able to delete all the files.Step 2: Delete Temporary Internet Files
Now I want you to open up Internet Explorer, and click on the Tools menu and then Internet Options. At the General tab, which should be the first tab you are currently on, click on the Delete Files button and put a checkmark in Delete offline content. Then press the OK button. This may take quite a while, so do not be alarmed with how long it takes. When it is done, your Temporary Internet Files will now be deleted.Finally
, and definitely the MOST IMPORTANT
step, click on the following tutorial and follow each step listed there:Simple and easy ways to keep your computer safe and secure on the InternetGlad I was able to help and if there any other problems related to your computer please feel free to post them in the appropriate forum. Though we help people with spyware and viruses here at BC, we also help people with other computer problems! Do not forget to tell your friends about us!