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screen is blank when starting up!


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#1 ianbrown35

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Posted 03 March 2009 - 05:53 AM

I get the windows xp logo when statup occurs but nothing beyond that! eg no windows menu! I re-installed some original software yesterday and tried to get updates from official sites but now nothing is happening when starting up!
HELP!!

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#2 dc3

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Posted 03 March 2009 - 06:08 AM

Hi ianbrown, and welcome to BleepingComputer.

Try using the last known good configuration.

When the computer is starting, repeatedly tap the F8 key, this should take you to the Windows Advanced Options Menu, once this opens click on Last Known Good Configuration (your most recent settings that worked).

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#3 ianbrown35

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Posted 03 March 2009 - 07:13 AM

Hi dc3
thanks, that is what i was looking for but unfortunately it has not worked! I am now trying it in safe mode so will let you know what happens.
Thanks again.

Just tried starting in safe mode 3 times and it's not going past the matrix screen!
Anybody got any other ideas?

Edited by ianbrown35, 03 March 2009 - 07:59 AM.


#4 dc3

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Posted 03 March 2009 - 11:09 AM

If you have the installation disk try using the Recovery Console.

Note: You may need to change the boot order in the BIOS so that the CD-ROM is the first device in the boot order to be able to boot from the Windows installation disk.

To run the Recovery Console from the Windows XP startup disks or the Windows XP CD-ROM, follow these steps:

1. Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.

Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.

2. When the "Welcome to Setup" screen appears, press R to start the Recovery Console.

3. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the]Recovery Console.

4. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

5. At the command prompt, type chkdsk /r , and then press ENTER.

6. To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.

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