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Spybot blocked on install/Reinstall?


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#1 Guest_fuzzywuzzy6_*

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Posted 02 March 2009 - 11:12 AM

When doing a re-install of spybot s&d because my other malware programs are infected and either don't start or show no infections (and I did try uninstall, reinstall, re-name, etc.), I was alerted that the system found 5 PUPSC infections (My Web, My Way). Spybot initially said that 3 of the 5 could not be removed; on install, I actually found that 4 malware items were blocking install, so I told Spybot to ignore, hoping I could clean them up by an alternative method.

Those items were chai.dll, fennel.dll, mate.dll (that's "matay", is in the high energy south american tea, not "mate", as in the Aussie greeting, "G'day, Mate!"; whoever came up with these things probably lives in the Western U.S., loves Indian food and herbal teas with a kick to them). The final .dll was an itapi(?).dll (can't find my notes or the log entry), which evidently interferes with internet connection settings. I had lost connectivity, and after several phone calls to my ISP, no luck. I duplicated a lan setting, with mediocre results, but restored connectivity. My family fast ethernet PPOE had been disabled twice and could not update zycel modem. Another call from my ISP and they were finally able to restore my settings. Now, at least, I know what had caused the original interference.

I was desperate to find some way to remove malware, so I went to the online free scanner, Trend Microsystems House Call 6.5 (not the beta 6.6), which I accessed through BC. Found ADWARE_180 SOLUTIONS, ADWARE_MEMWATCHER. (Will try to find out more on these.) Removed them, rescanned, nothing found. Unfortunately, it also set off an earlier version of Spybot on my PC, which is steadily learning processes, as it set off the teatimer again, which I have not been able to turn off yet.

One benefit to this: a very interesting log of what the spybot is finding installed on my pc: there is some malware there I had foolishly installed thinking it to be valid protection, but it has also found malware that was masquerading as Windows and other components. Should be helpful for an HJT.

Interfered with my first attempt at Cobian 8 backup, will try that again tonight. Will simply look for a good system snapshot or restore point, for now, as my system restore points are ignored or changed, and now have a better point for the spybot system snapshot.

Hopefully someone will be able to benefit from these mistakes. Certainly a learning experience, albeit a farcical one.

Edited by fuzzywuzzy6, 02 March 2009 - 11:14 AM.


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#2 boopme

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Posted 03 March 2009 - 04:10 PM

Hello, I am moving this to the Am I Infected forum to see if we can scan. as we will need to get a scan log to proceed.

To disable Tetimer do this.
We need to disable Spybot S&D's "TeaTimer"
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Posted Image and then on "Advanced Mode"
    Posted Image
  • You may be presented with a warning dialog. If so, press Posted Image
  • Click on Posted Image
  • Click on Posted Image
  • Uncheck this checkbox:
    Posted Image
  • Close/Exit Spybot Search and Destroy

Now can we run malwarebytes:

Some tips for difficulty in running it due to the presence of malware...
Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the

.exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above.

Then double-click on it to run..


***
Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.
***
Open up command prompt, type in following commands:
XP >> click the Start menu at the lower-left of your computer's desktop and select "Run". Type cmd into the Run box and click "OK".
Vista >> click the Start menu at the lower-left of your computer's desktop and Type cmd in the search box.

regsvr32 mbamext.dll
regsvr32 ssubtmr6.dll
regsvr32 vbalsgrid6.ocx
regsvr32 zlib.dll



Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from
    here
    and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer,
    copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD
    and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is
difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do
so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its
disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please
temporarily disable such programs or permit them to allow the changes.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Guest_fuzzywuzzy6_*

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Posted 03 March 2009 - 04:44 PM

Malwarebytes' Anti-Malware 1.34
Database version: 1815
Windows 5.1.2600 Service Pack 3

3/3/2009 1:40:13 PM
mbam-log-2009-03-03 (13-40-13).txt

Scan type: Quick Scan
Objects scanned: 50363
Time elapsed: 6 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

It's been giving me no infection readings for a couple months now, even after uninstall, reinstall, and rename.

#4 boopme

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Posted 03 March 2009 - 09:17 PM

I see that you have an HJT log posted. Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Post in this thread when you haven't received an answer in five days.".

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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