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Google installer has encountered a problem...


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#1 sonmincatcj

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Posted 02 March 2009 - 10:55 AM

Hi there.

My problem started Saturday with infection by Spyware Protect 2009. Finally was able to get rid of it (I think). I wasn't able to use malwarebytes cause I didn't know about the replacing the .exe file with another name. Anyway, now the pop ups for Spyware Protect 2009 have stopped but I'm getting constant popups that say "Google installer has encountered a problem and has to close." I don't have any idea what it is. AND, I can now access the internet but it is SOOOOOO slow. It is worse than when I had dial-up. It takes 5 or 6 minutes to load yahoo or google. I have tried system restore but it tells me that nothing has changed since that restore point even though I went back two months. Any help will be appreciated.

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#2 Budapest

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Posted 02 March 2009 - 05:09 PM

Do you have Google Chrome?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 sonmincatcj

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Posted 03 March 2009 - 08:24 AM

No, I don't have Google Chrome. I was finally able to download Malwarebytes by renaming it but can't run it still. I tried running it in Safe mode. No luck there either.

#4 sonmincatcj

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Posted 03 March 2009 - 12:53 PM

Was finally able to get into program files and change the exe file for Malwarebytes but it still won't run. I am posting from work cause the internet is so slow on the infected computer, websites won't load. Right now I am busy backing up pix and docs just in case. Hopefully tonight I can try some more "fixes".

#5 Budapest

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Posted 03 March 2009 - 07:16 PM

Try this scan. You can download it on another computer and copy it over on a CD or pen drive if you need to.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 sonmincatcj

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Posted 04 March 2009 - 08:21 AM

Thanks budapest,

I will try it tonight when I get home from work. Have spent most of the last couple of days backing up pix and doc files just in case. Kinda interesting coincidence about your name. My husband's family are from Hungary. :thumbsup:

#7 sonmincatcj

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Posted 04 March 2009 - 03:46 PM

Called my husband from work and had him download Dr.Web CureIt. Was able to run the express scan. It said nothing was found. Tried twice to run the Complete scan and it locked up halfway through and put up the "had to close" error message. My husband is about ready to strangle someone (glad the malware author is safely hiding behind his anonymity). He's ready to reformat and start over. I'd like to keep trying but...

Thanks so much for your help so far!!!!!

#8 Budapest

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Posted 04 March 2009 - 04:56 PM

Please print out and follow these instructions: "How to use SDFix". This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 sonmincatcj

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Posted 06 March 2009 - 08:29 AM

Hi there.

I tried SDFix. Had to download it from another computer since the malware will not let me onto this website. When I loaded it, I didn't get the notepad and I couldn't get it to work either in normal mode or safe mode. I really appreciate all your help. However, we finished backing up all of our files last night and we are going to reformat tonight. We had a lot of stuff we needed to get rid of anyway. We will definately use more sophisticated virus protection when we get everything back. I have learned an awful lot on this website and won't be so easy a target next time. Thanks again for your time and effort.
:thumbsup:




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