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cant log on, need files desperately. please help


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#1 misconduct

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Posted 02 March 2009 - 09:36 AM

Hello,
Its been a while and now im in need of help more than ever.

My system is an acer 5000 notebook running xp.

-when i turn it on it appears to be booting and goes through the windows xp screen but after that its a black screen with no option to log on.

- i have very important business files on this computer and need them back badly!

any suggestions please

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#2 E-Mu

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Posted 02 March 2009 - 10:21 AM

Hi,

After pressing your power switch to turn on the notebook, repeatedly tap F8 until you get the Advanced Boot Menu, from the list select Safe Mode.

If you can load into Safe Mode, back up the files that are required to an external device, External Drive / USB Stick / CD / DVD

Once this is done, if you are wanting to try and fix the problem then start a new post describing what happened and whats happening now and someone will try and help.
~ E-Mu ~

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"If at first you don't succeed; call it version 1.0"


#3 misconduct

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Posted 02 March 2009 - 10:22 AM

i tried to start up the computer tapping f8 and was able to see options for
-safe made-
-last known good configuration
i tried both but still the same scenario, cant log on after windows xp screen

#4 E-Mu

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Posted 02 March 2009 - 10:26 AM

i tried both but still the same scenario, cant log on after windows xp screen


Are you getting to the log-in screen which shows the user accounts or is it freezing at the windows logo screen?
~ E-Mu ~

"Emu, You Moo, We All Moo for Emu!" <-- Thanks to Animal

"If at first you don't succeed; call it version 1.0"


#5 misconduct

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Posted 02 March 2009 - 10:28 AM

no

#6 misconduct

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Posted 02 March 2009 - 10:29 AM

sorry , no im vot getting to the user screen and it goes through the windows screen then goes black

#7 E-Mu

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Posted 02 March 2009 - 10:42 AM

Ok,

Do you have any USB cards or memory sticks plugged in? If so remove these and retry.

Have you recently installed any hardware?

Do you have a graphics card or are you using the onboard graphics?
(Usually if you have a graphics card your monitor will plug in towards the bottom of your tower, if your using the onboard graphics it's usually connected near the mouse and keyboard inputs)
~ E-Mu ~

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"If at first you don't succeed; call it version 1.0"


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Posted 02 March 2009 - 10:45 AM

no cds, memory sticks are in
havent installed any new hardware
not sure what onboard graphics is but im assuming the graphics card is internal

#9 E-Mu

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Posted 02 March 2009 - 10:49 AM

Do you have your windows XP CD?

I would advise you to run the recovery/repair console to try and repair any damaged files within XP.

I believe your graphics drivers/files to be corrupt.
~ E-Mu ~

"Emu, You Moo, We All Moo for Emu!" <-- Thanks to Animal

"If at first you don't succeed; call it version 1.0"


#10 misconduct

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Posted 02 March 2009 - 10:56 AM

i dont have an xp disk with me but have one at home.
-i have the manufacturers recovery disks but i tried it and it tells me after the first disk that if i proceed i will lose all data. this is obviously not what i want to have happen.
-i did try and run the recovery/repair from the xp cd yesterday but it asks me for a password and after 3 unsuccesful tries it proceeds to reboot with the same outcome

#11 hamluis

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Posted 02 March 2009 - 11:12 AM

In the Recovery Console...when prompted for a password, just hit Enter.

If it moves to the next line, then type the command that you want to run.

If trying to do a repair install...then you don't want the Recovery Console option.

How to Perform a Windows XP Repair Install (Stevens) - http://www.michaelstevenstech.com/XPrepairinstall.htm

Louis

#12 E-Mu

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Posted 02 March 2009 - 11:17 AM

  • Boot the computer using the XP CD.
  • When you see the "Welcome To Setup" screen, Press Enter to start the Windows Setup.
  • Press Enter to select "Setup Windows XP now and Repair Install"
    Do not choose "To repair a Windows XP installation using the Recovery Console, press R"
  • Accept the License Agreement and Windows will search for existing Windows installations.
  • Select the XP installation you want to repair from the list and press R to start the repair.
  • Setup will copy the necessary files to the hard drive and reboot.
  • Do not press any key to boot from CD when the message appears.
  • Setup will continue as if it were doing a clean install, but your applications and settings will remain intact.
NB - If the option to Repair Install is NOT available and you continue with the install; you will delete your Windows folder and the Documents and Settings folders. Quit the installation and post back.

Edited by E-Mu, 02 March 2009 - 11:22 AM.

~ E-Mu ~

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#13 misconduct

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Posted 02 March 2009 - 11:24 AM

i downloades the graphics driver from acers website. how can i load this without going through windows. i think ill try this first?

#14 E-Mu

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Posted 02 March 2009 - 11:39 AM

I'm not sure how this can be done to be honest, maybe through the Recovery Console?

It would be a case of copying the drivers file from say a USB pen to the current location of the graphics drivers, that is how i would attempt to approach it but this may not be the correct way.
~ E-Mu ~

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"If at first you don't succeed; call it version 1.0"


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Posted 04 March 2009 - 01:05 AM

thak you guys. I managed to save everything.
I used E-mu's very clear instructions noted above and it worked perfectly
cheers




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