Posted 01 March 2009 - 08:51 PM
Hello. I hope someone might be able to help me. I have an intel computer running Windows XP x64 edition. My anti-virus program, AVG Internet Security says that I have a rootkit. When I run it's anti-rootkit scan, it has a positive result and this is what it says:
The program has an option to remove the malware (requiring a restart), but it isn't able to because after the restart the rootkit will still be there but the infected file might have a differnet name (this time it's amgxjqnv.SYS but the first part of the name will be something different than "amgxyjqnv").
As far as I can tell, the computer doesn't have any obvious problems except for a bizarre problem with the task manager. The top part of the tast manager window has been removed. But this I mean the top section of the window containing the name of the window and the file menu and the little icons to close or minimize the window is gone. Once the task manager is used it can't be closed and stays open unless the computer is restarted. Also, whenever it's right-clicked ion the task bar a context menu doesn't open either (no option to minimize it that way either). And so there's no way to view the running processes in the task mananger, just the current applications opened. I believe this started a week or two ago.
I can't find any third-party programs that will work on this type of problem on the 64-bit edition of windows, and so I don't know what I should do. Any help would be appreciated. Thank you.