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Non-stop Antivirus Popup Ads, Crashes Mozilla, HELP!


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21 replies to this topic

#1 felinne

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Posted 01 March 2009 - 07:58 PM

Hey guys,

I think I have malware linked to my browser although I'm not quite sure.

I'm currently using the latest version of Mozilla Firefox with Windows XP 32bit.

The problem:

This particular malware doesn't seem to have a name. It consistently gives me pop-up ads whenever I use Firefox. Sometimes I even get pop-ups without a browser running; I can literally be using a Word document and a pop-up suddenly appears. These pop-ups try to disguise themselves as both Firefox and Internet Explorer windows. The ads themselves seem to be random. Sometimes it's for an adult site, sometimes a corporate site, sometimes a professional site, and other times it just says "the link no longer exists." It's safe to say that the ads don't seem to have any kind of pattern other than they keep popping up with some random website.

Another problem is that if I use Firefox over a period of time (5 to 10 mins), there inevitably is a conflict that crashes me out of the browser. The browser then asks me whether or not I'd like to report the error. I can later re-open the browser and resume surfing at the page I was at prior to the crash.

Also, I've noticed a significant usage of my computer's resources even if the computer is completely idle. From right after my boot sequence, I hear my hard drive working overtime with no programs running in the background. In fact, I hear the hard drive consistently every second. Browsing websites has significantly slowed down and is a big pain.

Things I've tried:

I recently ran Spybot Search and Destroy, AVG Freeware, AdAware Anniversary Edition, and am currently running Avast 4. Spybot removed 3 .DLL files that seemed to be infected. These files are "FUYISAJO.DLL," "DUTIMODE.DLL," and "JOBAVITO.DLL." After removing these .DLL files, Windows tells me that I'm missing these three files during my startup sequence. A "RUNDLL" error appears for each file. Also, removing these three .DLL files has not solved my problem. I still continue to get bombarded by pop-ups and my hard drive is as busy and slow as ever.

Please help.

I just remembered another detail - when this issue first appeared, I experienced a series on non-stop window pop ups (mostly IE). I couldn't close it fast enough, it started stalling the computer. I had to hard reboot.

Edited by felinne, 01 March 2009 - 08:06 PM.


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#2 DaChew

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Posted 01 March 2009 - 08:06 PM

:thumbsup:

Having 2 antivirus programs installed and running can make your computer unstable

Please disable one of them

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Chewy

No. Try not. Do... or do not. There is no try.

#3 Swordie

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Posted 01 March 2009 - 08:08 PM

I'd install MBAM (MalwareBytes Anti-Malware).

You can find a link on the forums or simply search it on Download.com.

Follow the installation process, then as soon as your down, install it, and then update it.
Afterwards, in the interface, select "Perform a Quick Test" and then post the results here.
Who said I couldn't have everything?

#4 felinne

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Posted 01 March 2009 - 08:12 PM

I am going to follow the instructions you've just posted right now.

Quick update, Avast 4 just stopped scanning. My computer just rebooted. I got EIGHT Spybot S&D messages: all asking for a registry entry change. One example: related to SpybotDeletingD5308 and under old data, it says: cmd.exe /c del "c:\windows\system32\fuyisa

I am still getting my three RUNDLL errors.

#5 DaChew

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Posted 01 March 2009 - 08:14 PM

We need to disable Spybot S&D's "TeaTimer"
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Posted Image and then on "Advanced Mode"
    Posted Image
  • You may be presented with a warning dialog. If so, press Posted Image
  • Click on Posted Image
  • Click on Posted Image
  • Uncheck this checkbox:
    Posted Image
  • Close/Exit Spybot Search and Destroy

Chewy

No. Try not. Do... or do not. There is no try.

#6 felinne

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Posted 01 March 2009 - 08:16 PM

I am uninstalling AVG and keeping Avast. I have left Spybot and Adware on my computer.

#7 felinne

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Posted 01 March 2009 - 08:20 PM

I just deactivated Teatimer. I did get an incompatibility warning against Adware from Spybot, which I ignored. Should I be uninstalling one of them?

#8 DaChew

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Posted 01 March 2009 - 08:21 PM

That sounds good

Later we will get around to MBAM, it's a very good scanner but I reccomended cureit first since it's a standalone antimalware scanner and operates well from safe mode

Your normal mode was confused enough already.
Chewy

No. Try not. Do... or do not. There is no try.

#9 Swordie

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Posted 01 March 2009 - 08:27 PM

That sounds good

Later we will get around to MBAM, it's a very good scanner but I reccomended cureit first since it's a standalone antimalware scanner and operates well from safe mode

Your normal mode was confused enough already.


DaChew, you take care of this one.
But, do you plan to get him into Safe Mode? It might be a good idea.. So he don't get any sort of interruptions.
Who said I couldn't have everything?

#10 felinne

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Posted 01 March 2009 - 08:33 PM

It's her :thumbsup:. I'm half way through the Dr. Web scan, nothing found so far. Chewy, when you said sounds good, did you mean I should uninstall Adware or Spybot? If so, which one?

#11 DaChew

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Posted 01 March 2009 - 08:37 PM

Adaware has never been one of my favorites, it was OK before all the newer malware hit. I like spybot for sdhelper and immunization

Teatimer is a dangerous but powerful protection, even on an uninfected computer
Chewy

No. Try not. Do... or do not. There is no try.

#12 felinne

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Posted 01 March 2009 - 08:44 PM

Thanks for the advice. It's still scanning...

#13 felinne

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Posted 01 March 2009 - 10:46 PM

I just completed all the steps to the letter. Dr.Web CureIt took quite a while to scan.

The Log reads the following:

A0017260.reg;C:\System Volume Information\_restore{92F10DB3-FBC6-47D8-9CC6-E37FB87FBD10}\RP267;Trojan.StartPage.1505;Deleted.;

I still have all the RUNDLL messages. What next?

#14 DaChew

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Posted 01 March 2009 - 11:21 PM

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/


Post the entire log
Chewy

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#15 felinne

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Posted 01 March 2009 - 11:34 PM

I completed all of your instructions. Here is the log from MBAM. What's next?

Malwarebytes' Anti-Malware 1.34
Database version: 1814
Windows 5.1.2600 Service Pack 2

3/1/2009 11:35:34 PM
mbam-log-2009-03-01 (23-35-34).txt

Scan type: Quick Scan
Objects scanned: 60494
Time elapsed: 2 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 11
Registry Values Infected: 5
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\ninyia.dll (Trojan.Vundo.H) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{8eabee33-bd21-4ab1-9722-c050faf6352d} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{8eabee33-bd21-4ab1-9722-c050faf6352d} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{de68b605-b62d-4114-9084-21b49bea6ab5} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{de68b605-b62d-4114-9084-21b49bea6ab5} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{8eabee33-bd21-4ab1-9722-c050faf6352d} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{ec43e3fd-5c60-46a6-97d7-e0b85dbdd6c4} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\dslcnnct (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hagajerowi (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cpm4310e6bd (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\4023d521 (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\{ec43e3fd-5c60-46a6-97d7-e0b85dbdd6c4} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\ssodl (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\ninyia.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\nehakite.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.




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