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I need help (Malware related)


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#1 topher1723

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Posted 01 March 2009 - 06:54 PM

I need help! I'm at the end of the road trying to figure my computer out. I know some about computers, but not enough to figure this thing out. I run Anti-Spyware programs fairly regularly (mostly Norton and Ad-Aware, also have Avast and Malwarebytes' Anti-Malware). Lately whenever I try to boot up in Safe Mode to run these programs, I get a blue screen and I can't get anywhere. I can boot up in normal mode just fine, it is only in Safe Mode that it won't work. I've also tried to do System Restore, and each time I do it, it doesn't work. I have XP by the way.

Norton had been finding Antivirus XP 2008 on my computer and I couldn't get it removed. I started reading up on the virus one day, and I changed some of the registry values associated with it. That worked and Norton didn't find it anymore. I also found Microsoft Security Adviser and seemed to get that taken care of as well. However, I'm still having the same problems with Safe Mode. Apparently I didn't get it fully taken care of. I also have a new problem that started after I thought I fixed those things. Any time I try to open a picture file from My Documents, nothing happens. I can't even see thumbnails. My Desktop background is also weird. When I go to the Display options and look at the different choices for backgrounds, they all look weird and some don't even show up at all (just like the picture files). I don't know what is going on and all the programs I have find nothing wrong. I would suspect running in Safe Mode would find something, but I can't get there.

Any help would be greatly appreciated.

Edited by The weatherman, 01 March 2009 - 06:57 PM.
Moved to a more appropriate forum~TW


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#2 Swordie

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Posted 01 March 2009 - 06:59 PM

First off; Hello!

Also, you have posted this in the wrong forum; I believe The Weatherman is changing that.

Anyhow; with your problem.
I suggest you download MBAM from either Download.com or find a link within one of our guides.
After that, install it, and complete the procedures the installation requires you. Afterwards, update MBAM.

After the process is complete, do a Quick Scan. Come back to us with a report of it, and let's see what we got here.
Who said I couldn't have everything?

#3 DaChew

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Posted 01 March 2009 - 07:06 PM

mostly Norton and Ad-Aware, also have Avast and Malwarebytes' Anti-Malware


I suggest you download MBAM


Make sure you are running the latest MBAM

Malwarebytes' Anti-Malware 1.34
Database version: 1814
Windows 5.1.2600 Service Pack 3


Do a quick scan from normal mode and post that log please(MBAM was designed to be strongest there)

also

I do not recommend that you have more than one anti virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:
1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.
Therefore please go to add/remove in the control panel and remove either xxxx or xxxx.

Edited by DaChew, 01 March 2009 - 07:08 PM.

Chewy

No. Try not. Do... or do not. There is no try.

#4 topher1723

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Posted 01 March 2009 - 08:54 PM

Alright, I just updated the MBAM database and scanned.....the results......it found nothing.

#5 DaChew

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Posted 01 March 2009 - 09:16 PM

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Chewy

No. Try not. Do... or do not. There is no try.

#6 topher1723

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Posted 01 March 2009 - 10:08 PM

I can't boot in Safe Mode so I'm just going to run the scan in normal Windows mode.

#7 topher1723

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Posted 02 March 2009 - 03:53 PM

Someone in another forum posted a link for Safe Mode repair, and I got that working again. However, when I scanned in Safe Mode, it found nothing.

#8 DaChew

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Posted 02 March 2009 - 05:22 PM

Scan with Dr.Web CureIt as follows:

ftp://ftp.drweb.com/pub/drweb/cureit/drweb-cureit.exe

Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).
If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
When complete, click Select All, then choose Cure > Move incurable.
(This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
Now put a check next to Complete scan to scan all local disks and removable media.
In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
In the top menu, click file and choose save report list.
Save the DrWeb.csv report to your desktop.
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Chewy

No. Try not. Do... or do not. There is no try.




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