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Rogue Anti-Spyware/Virus Software problem

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2 replies to this topic

#1 brucek


  • Members
  • 1 posts
  • Local time:02:31 AM

Posted 01 March 2009 - 06:13 PM

I have a virus on my computer that I cannot get rid of. I'm using Windows XP Pro with latest service pack - up to date.

I use the full Norton Security Center and it does not get rid of this problem. (more on the scan results below)

I downloaded and ran Anti-Malware and it also does not get rid of this problem. (more on the scan results below)

The problem is a red warning icon in the System Tray that produces a message bubble every 30 seconds that says Warning - you have a security problem. This red warning icon starts after bootup.

Then a short time later (after bootup) a series of large popups take over the desktop that url to SpyWareRemover2009Plus.com and various other Alert warnings that I need to scan my computer. I remove all these popups by stopping them with the Task Manager. Norton appears to stop the outbound information (as it tells me it is stopping an attack).

When I first ran Norton scan to remove this problem, it said it found Anti-SpywareproXp, and removed 65 registry entries and 3 files. The problem still persisted (but changed as I'll explain below).

When I run Anti-Malware (that I just downloaded from this site) is says it found 2 trojans in the registry pointing to (c:\windows\system32\userinit.exe). The program says it removed them, but subsequent Malware scans continue to show the two offending trojans each time I run it. They are never removed. The problem persists, but has changed.

The problem now is a bit different after the Norton and anti-Malware scans. The red warning icon still starts up at bootime in the System Tray, and flashes for a while until it goes through its popups (just as before, except now the header on the main popup is Virus Remover 2009 instead of Spyware Remover 2009). But now, when I delete all the popups on the screen and simply pass my mouse over the red warning icon in the System Tray, it disappears. The problem does not reappear and everything appears normal until I boot my computer again, and the sequence starts all over.

Very annoying. How do I rid myself of this.....


Here's the DDS.txt

DDS (Ver_09-02-01.01) - NTFSx86  
Run by Ken at 17:04:39.17 on Sun 03/01/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.2047.1413 [GMT -5:00]

AV: Norton Security Online *On-access scanning enabled* (Updated)
FW: Norton Security Online *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
c:\program files\Rogers\SelfHealing\RogersSelfHelpService.exe
C:\Program Files\Rogers\Update Manager\RogersUpdateManager.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\LCDMon.exe
C:\Program Files\Logitech\GamePanel Software\G-series Software\LGDCore.exe
C:\Program Files\Rogers\SelfHealing\shs.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\Applets\LCDMedia.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\Applets\LCDClock.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Symantec Shared\SecurityStatusSDK\SSDK02.exe
C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Ken\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://rogers.yahoo.com
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
mSearch Bar = hxxp://ca.red.clientapps.yahoo.com/customize/rogers/defaults/sb/*http://www.yahoo.com/search/ie.html
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - 
BHO: HelperObject Class: {00c6482d-c502-44c8-8409-fce54ad9c208} - c:\program files\techsmith\snagit 7\SnagItBHO.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: UberButton Class: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: YahooTaggedBM Class: {65d886a2-7ca7-479b-bb95-14d1efb7946a} - c:\program files\yahoo!\common\YIeTagBm.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SidebarAutoLaunch Class: {f2aa9440-6328-4933-b7c9-a6ccdf9cbf6d} - c:\program files\yahoo!\browser\YSidebarIEBHO.dll
TB: SnagIt: {8ff5e183-abde-46eb-b09e-d2aab95cabe3} - c:\program files\techsmith\snagit 7\SnagItIEAddin.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: {8FF5E180-ABDE-46EB-B09E-D2AAB95CABE3} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - 
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mRun: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [YOP] c:\progra~1\yahoo!\yop\yop.exe /autostart
mRun: [nwiz] nwiz.exe /install
mRun: [amd_dc_opt] c:\program files\amd\dual-core optimizer\amd_dc_opt.exe
mRun: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [Launch LCDMon] "c:\program files\logitech\gamepanel software\lcd manager\LCDMon.exe"
mRun: [Launch LGDCore] "c:\program files\logitech\gamepanel software\g-series software\LGDCore.exe" /SHOWHIDE
mRun: [Rogers SHS] c:\program files\rogers\selfhealing\shs.exe
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton internet security\osCheck.exe"
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe
IE: &ieSpell Options - c:\program files\iespell\iespell.dll/SPELLOPTION.HTM
IE: Check &Spelling - c:\program files\iespell\iespell.dll/SPELLCHECK.HTM
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: Lookup on Merriam Webster - file://c:\program files\iespell\Merriam Webster.HTM
IE: Lookup on Wikipedia - file://c:\program files\iespell\wikipedia.HTM
IE: {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - res://c:\program files\iespell\iespell.dll/SPELLCHECK.HTM
IE: {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - res://c:\program files\iespell\iespell.dll/SPELLOPTION.HTM
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\ssv.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/3/9/8/398422c0-8d3e-40e1-a617-af65a72a0465/LegitCheckControl.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper20073151.dll
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1148076006000
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: intu-qt2007 - {026BF40D-BA05-467b-9F1F-AD0D7A3F5F11} - c:\program files\quicktax 2007\ic2007pp.dll
Handler: intu-qt2008 - {05E53CE9-66C8-4a9e-A99F-FDB7A8E7B596} - c:\program files\quicktax 2008\ic2008pp.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\ken\applic~1\mozilla\firefox\profiles\wy1yobus.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://rogers.yahoo.com/
FF - plugin: c:\program files\google\google updater\2.4.1508.6312\npCIDetect13.dll
FF - plugin: c:\program files\java\jre6\bin\npdeploytk.dll
FF - plugin: c:\program files\java\jre6\bin\npjpi160_11.dll
FF - plugin: c:\program files\java\jre6\bin\npoji610.dll

============= SERVICES / DRIVERS ===============

R0 viasraid;viasraid;c:\windows\system32\drivers\viasraid.sys [2004-11-5 77312]
R1 amdtools;AMD Special Tools Driver;c:\windows\system32\drivers\amdtools.sys [2004-11-12 20480]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2007-8-28 149352]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2007-8-28 149352]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2007-8-28 149352]
R2 RogersSelfHelpService;Rogers SHS Service;c:\program files\rogers\selfhealing\RogersSelfHelpService.exe [2008-4-8 140648]
R2 RogersUpdateManager;Rogers Update Manager;c:\program files\rogers\update manager\RogersUpdateManager.exe [2008-4-7 163840]
R3 Envy24HFS;ICE Envy24 Family Audio Controller WDM;c:\windows\system32\drivers\Envy24HF.sys [2007-10-17 577664]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-2-26 101936]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090301.005\NAVENG.SYS [2009-3-1 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090301.005\NAVEX15.SYS [2009-3-1 876144]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-4-1 23888]
S3 LDT;LDT;\??\c:\documents and settings\ken\my documents\my documents\my a64 3400 computer\benchmarks\hypertransport\hypertransportanalyer_v1.0\hypertransportanalyer_v1.0\ldt.sys --> c:\documents and settings\ken\my documents\my documents\my a64 3400 computer\benchmarks\hypertransport\hypertransportanalyer_v1.0\hypertransportanalyer_v1.0\LDT.sys [?]
S3 pcwe;pcwe;\??\c:\program files\pc wizard 2004\pcwizard.sys --> c:\program files\pc wizard 2004\pcwizard.sys [?]
S3 Symantec Core LC;Symantec Core LC;c:\progra~1\common~1\symant~1\ccpd-lc\symlcsvc.exe [2008-7-20 1251720]

=============== Created Last 30 ================

2009-03-01 14:06	<DIR>	--d-----	c:\docume~1\ken\applic~1\Malwarebytes
2009-03-01 14:06	15,504	a-------	c:\windows\system32\drivers\mbam.sys
2009-03-01 14:06	38,496	a-------	c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-01 14:06	<DIR>	--d-----	c:\program files\Malwarebytes' Anti-Malware
2009-03-01 14:06	<DIR>	--d-----	c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-03-01 11:47	81,920	a-------	c:\windows\system32\Startup.cpl
2009-02-20 14:44	<DIR>	--d-----	c:\windows\system32\AGEIA
2009-02-19 12:03	579,464	a-------	c:\windows\system32\SymNeti.dll
2009-02-19 12:03	207,240	a-------	c:\windows\system32\SymRedir.dll
2009-02-19 11:31	31,280	a-------	c:\windows\system32\drivers\SymIM.sys
2009-02-19 11:31	9,844	a-------	c:\windows\system32\drivers\SymRedir.cat
2009-02-19 11:31	1,611	a-------	c:\windows\system32\drivers\SymRedir.inf
2009-02-19 11:31	41,008	a-------	c:\windows\system32\drivers\symndisv.sys
2009-02-19 11:31	184,496	a-------	c:\windows\system32\drivers\symtdi.sys
2009-02-19 11:31	96,560	a-------	c:\windows\system32\drivers\symfw.sys
2009-02-19 11:31	38,576	a-------	c:\windows\system32\drivers\symids.sys
2009-02-19 11:31	37,424	a-------	c:\windows\system32\drivers\symndis.sys
2009-02-19 11:31	22,320	a-------	c:\windows\system32\drivers\symredrv.sys
2009-02-19 11:31	13,616	a-------	c:\windows\system32\drivers\symdns.sys
2009-02-18 16:08	<DIR>	--d-----	c:\program files\QuickTax 2008

==================== Find3M  ====================

2009-03-01 10:01	66,560	a-------	c:\windows\system32\userinit.exe
2009-01-24 13:26	107,888	a-------	c:\windows\system32\CmdLineExt.dll
2009-01-24 12:55	1,708	a-------	c:\windows\system32\ealregsnapshot1.reg
2009-01-09 11:38	10,635	a-------	c:\windows\system32\drivers\SYMEVENT.CAT
2009-01-09 11:38	806	a-------	c:\windows\system32\drivers\SYMEVENT.INF
2009-01-09 11:38	124,464	a-------	c:\windows\system32\drivers\SYMEVENT.SYS
2009-01-09 11:38	60,808	a-------	c:\windows\system32\S32EVNT1.DLL
2008-12-20 18:15	826,368	a-------	c:\windows\system32\wininet.dll
2008-12-09 14:13	410,984	a-------	c:\windows\system32\deploytk.dll
2008-10-20 10:06	22,328	a-------	c:\docume~1\ken\applic~1\PnkBstrK.sys
2004-11-28 09:21	16,752	a-------	c:\docume~1\ken\applic~1\GDIPFONTCACHEV1.DAT
2002-09-11 09:26	63,730	a-------	c:\program files\viewsonicinstruct_xp.pdf
2008-05-17 14:14	32,768	a--sh---	c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008051720080518\index.dat

============= FINISH: 17:05:10.12 ===============

I attached the attach.txt

Attached File  Attach.txt   12.92KB   21 downloads

Thanks - I hope you can help. After about ten hours, I'm out of ideas. I need my computer...

EDIT ***********

I have discovered something new about my problem that may help.

As I indicated above, that when I run MalwareBytes Anti-Malware software, it continually says it found 2 trojans in the registry pointing to (c:\windows\system32\userinit.exe) from the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit. When I use Anti-Malwares button to clear the trojans, it says it did it, but both the files and the key have not been touched and subsequent runs of the Anti-Malware programs continues to pick up the two trojans.

So, after I boot my computer and the annoying red warning icon and message that flash in the System Tray, I can go to the Task manager and delete the process called userinit.exe and the red warning icon goes away, and doesn't return until I reboot my computer. This annoying step lets me use my computer now, but a reboot starts the whole thing over.

I don't think I'm allowed to delete c:\windows\system32\userinit.exe since it's a require Windows file? So how do I clean it or whatever is required. Does userinit.exe point at some dll that creates all the popups that occure when you actually click on the red warning icon?

Thanks for any help you can give me........

Edited by brucek, 02 March 2009 - 03:39 PM.

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#2 KoanYorel


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Posted 15 March 2009 - 08:15 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel


    Bleepin' Conundrum

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Posted 20 March 2009 - 12:18 PM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

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