I do some computer work for other people and have never run into this before. I can't find any help by Googling, so I decided a forum was my best bet. I hope this is the right place to post this problem.
I don't know what brand of memory/travel USB drive my customer is using, but she has used it for a couple of years without any problems of this type.
This computer has a newly re-installed XP Home. My customer wants to save specific word documents on her travel drive after saving her work to her hard drive. Then she wants to verify that the changed document actually is on her travel drive. Sounds pretty basic, but this is an older person without much computer knowledge.
Here's how it acts:
When you open My computer and double click on the travel drive, you would expect to see a list of folders/files, but instead you get the "open with" box and are asked to "Choose the program you want to use to open this file:" and you are presented with a list of software programs installed on the computer.
The same "open with" box appears if you right click on the travel drive and select either open or explore.
The drive is not full - it currently has one short Word document on it and it lights up when writing to it.
I went to Computer/Manage/Disk Management and it shows up as a drive there, not a file.
I ran Disk Check on it and that didn't straighten anything out.
I know that I always tell my customers to do a cold boot, but I didn't think to do that myself!
Maybe that would fix it. That would be the easy way.
If anybody has any suggestions (other than a cold boot), please respond. It isn't an emergency, but it is troublesome to my older customer.