I have a WIRED internet connection via cable modem.
The messages that I get by the web browsers are as follows (The outputs of DDS is also included below):
1) Firefox: "The connection to the server was reset while page was loading."; "The network link was interrupted while negotiating a connection. Please try again"
2) Internet Explorer: "Internet Explorer cannot display the webpage"
upon "Diagnose Connection Problems" it reports that it cannot connect using HTTP, HTTPS or FTP, and that the firewall settings should be checked. (which I have verified to be OK. Also after uninstalling antivirus the web browsers work!) The Diagnostic log of the Internet Explorer shows the following:
******************************************************
Diagnostic log
******************************************************
Last diagnostic run time: 03/01/09 15:30:00
HTTP, HTTPS, FTP Diagnostic :
HTTP, HTTPS, FTP connectivity
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
info Redirecting user to support call
DNS Client Diagnostic :
DNS - Not a home user scenario
info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers
DNS failure
Gateway Diagnostic :
Gateway
info The following proxy configuration is being used by IE: Automatically Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration mechanism
info This computer has the following default gateway entry(ies): 192.168.10.1
info This computer has the following IP address(es): 192.168.10.101
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 65.55.12.249 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK
IP Layer Diagnostic :
Corrupted IP routing table
info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries
action The ARP cache has been flushed
IP Configuration Diagnostic :
Invalid IP address
info Valid IP address detected: 192.168.10.101
Wireless Diagnostic:
Wireless - Service disabled
Wireless - User SSID
Wireless - First time setup
Wireless - Radio off
Wireless - Out of range
Wireless - Hardware issue
Wireless - Novice user
Wireless - Ad-hoc network
Wireless - Less preferred
Wireless - 802.1x enabled
Wireless - Configuration mismatch
Wireless - Low SNR
WinSock Diagnostic:
WinSock status
info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.
Network Adapter Diagnostic:
Network location detection
info Using home Internet connection
Network adapter identification
info Network connection: Name=Local Area Connection, Device=VIA Rhine II Fast Ethernet Adapter, MediaType=LAN, SubMediaType=LAN
info Ethernet connection selected
Network adapter status
info Network connection status: Connected
HTTP, HTTPS, FTP Diagnostic :
HTTP, HTTPS, FTP connectivity
warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
******************************************************
******************************************************
DDS.TXT
******************************************************
DDS (Ver_09-02-01.01) - NTFSx86
Run by Tiger at 12:01:19.46 on Sun 03/01/2009
Internet Explorer: 8.0.6001.18372
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.629 [GMT -5:00]
AV: avast! antivirus 4.8.1296 [VPS 090228-0] *On-access scanning enabled* (Updated)
============== Running Processes ===============
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.exe
C:\Program Files\ATI Multimedia\main\LaunchPd.exe
C:\Program Files\ATI Multimedia\main\ATIDtct.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\VIA\RAID\raid_tool.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Java\jre1.6.0_07\bin\jucheck.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
E:\Downloads\Computer Setup Stuff\Spyware Help files\dds.scr
============== Pseudo HJT Report ===============
uInternet Settings,ProxyOverride = *.local
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No File
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [ATI Remote Control] c:\program files\ati multimedia\remctrl\ATIRW.exe
uRun: [ATI Launchpad] "c:\program files\ati multimedia\main\LaunchPd.exe"
uRun: [ATI DeviceDetect] c:\program files\ati multimedia\main\ATIDtct.EXE
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_07\bin\jusched.exe"
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
StartupFolder: c:\docume~1\tiger\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\viarai~1.lnk - c:\program files\via\raid\raid_tool.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {44226DFF-747E-4edc-B30C-78752E50CD0C} - {44226DFF-747E-4edc-B30C-78752E50CD0C} - c:\program files\ati multimedia\dtv\EXPLBAR.DLL
DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
Notify: AtiExtEvent - Ati2evxx.dll
AppInit_DLLs:
================= FIREFOX ===================
FF - ProfilePath - c:\docume~1\tiger\applic~1\mozilla\firefox\profiles\ab3gd68l.default\
============= SERVICES / DRIVERS ===============
R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-2-28 111184]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-2-28 20560]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2009-2-28 155160]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2009-2-28 254040]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2009-2-28 352920]
=============== Created Last 30 ================
2009-03-01 11:45 <DIR> --dsh--- c:\documents and settings\tiger\IECompatCache
2009-03-01 11:42 <DIR> --dsh--- c:\documents and settings\tiger\PrivacIE
2009-03-01 11:42 <DIR> --dsh--- c:\documents and settings\tiger\IETldCache
2009-03-01 11:23 <DIR> --d----- c:\windows\ie8updates
2009-03-01 11:21 <DIR> -cd-h--- c:\windows\ie8
2009-03-01 11:19 79,360 -c------ c:\windows\system32\dllcache\iecompat.dll
2009-02-28 09:06 <DIR> --d----- c:\docume~1\alluse~1\applic~1\_comodo_
2009-02-27 23:46 <DIR> --d----- c:\docume~1\alluse~1\applic~1\avg8
2009-02-27 23:35 249,592 a------- c:\windows\system32\cssdll32.dll
2009-02-27 23:35 <DIR> --d----- c:\program files\AskBarDis
2009-02-27 23:34 <DIR> --d----- c:\program files\COMODO
2009-02-15 20:13 <DIR> --d----- c:\docume~1\tiger\applic~1\Printer Info Cache
2009-02-15 20:12 <DIR> --d----- c:\program files\common files\HP
2009-02-08 11:58 103,509 a------- c:\windows\hpoins04.dat
2009-02-08 11:58 17,176 -------- c:\windows\hpomdl04.dat
2009-02-08 11:54 <DIR> --d----- c:\temp\HP_WebRelease
2009-02-08 11:54 <DIR> --d----- C:\temp
2009-02-08 11:14 <DIR> --d----- c:\windows\system32\URTTemp
2009-02-08 10:56 <DIR> --d----- c:\program files\MSXML 4.0
2009-02-08 10:20 <DIR> --d----- c:\windows\SxsCaPendDel
2009-02-08 10:01 <DIR> --d----- c:\windows\pss
2009-02-01 21:41 104,534 -------- c:\windows\hpoins04.dat.temp
2009-02-01 21:41 17,176 -------- c:\windows\hpomdl04.dat.temp
2009-02-01 21:05 <DIR> --d----- c:\program files\common files\Hewlett-Packard
2009-02-01 20:03 626,960 a----r-- c:\windows\system32\hpvaut32.dll
2009-02-01 20:03 487,424 a----r-- c:\windows\system32\hpvcp70.dll
2009-02-01 20:03 344,064 a----r-- c:\windows\system32\hpvcr70.dll
2009-02-01 20:03 <DIR> --d----- c:\program files\Overland
2009-02-01 19:08 16,496 a----r-- c:\windows\system32\drivers\HPZipr12.sys
2009-02-01 19:08 51,088 a----r-- c:\windows\system32\drivers\hpzid412.sys
2009-02-01 19:07 21,744 a----r-- c:\windows\system32\drivers\HPZius12.sys
2009-02-01 19:07 15,104 ac------ c:\windows\system32\dllcache\usbscan.sys
2009-02-01 19:07 15,104 a------- c:\windows\system32\drivers\usbscan.sys
2009-02-01 19:03 278,584 a------- c:\windows\system32\HPZidr12.dll
2009-02-01 19:03 204,800 a------- c:\windows\system32\HPZipr12.dll
2009-02-01 19:03 94,208 a------- c:\windows\system32\HPZipt12.dll
2009-02-01 19:03 65,536 a------- c:\windows\system32\HPZipm12.exe
2009-02-01 19:03 61,440 a------- c:\windows\system32\HPZinw12.exe
2009-02-01 19:03 57,344 a------- c:\windows\system32\HPZisn12.dll
2009-02-01 19:00 <DIR> --d----- c:\program files\HP
2009-02-01 18:49 25,856 ac------ c:\windows\system32\dllcache\usbprint.sys
2009-02-01 18:49 25,856 a------- c:\windows\system32\drivers\usbprint.sys
2009-02-01 18:45 32,128 ac------ c:\windows\system32\dllcache\usbccgp.sys
2009-02-01 18:45 32,128 a------- c:\windows\system32\drivers\usbccgp.sys
2009-02-01 18:19 44,544 a------- c:\windows\system32\msxml4a.dll
2009-02-01 18:19 402 a------- c:\windows\system32\msxml4.inf
2009-02-01 18:19 <DIR> --d----- c:\windows\system32\QuickTime
2009-02-01 18:04 107,368 a------- c:\windows\system32\GEARAspi.dll
2009-02-01 18:04 15,464 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-02-01 18:04 <DIR> --d----- c:\program files\iPod
2009-02-01 18:04 <DIR> --d----- c:\program files\iTunes
2009-02-01 18:04 <DIR> --d----- c:\docume~1\alluse~1\applic~1\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2009-02-01 18:03 <DIR> --d----- c:\program files\Bonjour
2009-02-01 17:52 54,156 a---h--- c:\windows\QTFont.qfn
2009-02-01 17:52 1,409 a------- c:\windows\QTFont.for
2009-02-01 17:51 <DIR> --d----- c:\program files\OLYMPUS
2009-02-01 17:47 361 a------- c:\windows\system32\QuickTime.qtp
2009-02-01 16:07 <DIR> --d----- C:\MATLAB7
2009-02-01 15:55 156 a------- c:\windows\matlab.ini
2009-02-01 15:52 <DIR> --d----- c:\docume~1\tiger\applic~1\MathWorks
2009-02-01 15:03 13,646 a------- c:\windows\system32\wpa.bak
2009-02-01 14:26 <DIR> --d----- c:\docume~1\tiger\applic~1\OpenOffice.org
2009-02-01 13:26 <DIR> --d----- c:\program files\JRE
2009-02-01 12:48 <DIR> --d----- c:\program files\OpenOffice.org 3
2009-02-01 12:48 73,728 a------- c:\windows\system32\javacpl.cpl
2009-01-31 19:35 10,963,968 ac------ c:\windows\system32\dllcache\ieframe.dll
2009-01-31 19:35 3,698,040 ac------ c:\windows\system32\dllcache\ieapfltr.dat
2009-01-31 19:35 1,975,296 ac------ c:\windows\system32\dllcache\iertutil.dll
2009-01-31 19:35 1,228,800 ac------ c:\windows\system32\dllcache\ieframe.dll.mui
2009-01-31 19:35 593,920 ac------ c:\windows\system32\dllcache\msfeeds.dll
2009-01-31 19:35 445,440 ac------ c:\windows\system32\dllcache\ieapfltr.dll
2009-01-31 19:35 59,904 ac------ c:\windows\system32\dllcache\icardie.dll
2009-01-31 19:35 54,272 ac------ c:\windows\system32\dllcache\msfeedsbs.dll
2009-01-31 19:35 13,824 -c------ c:\windows\system32\dllcache\ieudinit.exe
2009-01-31 19:20 272,128 -c------ c:\windows\system32\dllcache\bthport.sys
2009-01-31 19:20 272,128 -------- c:\windows\system32\drivers\bthport.sys
2009-01-31 19:20 455,296 -c------ c:\windows\system32\dllcache\mrxsmb.sys
2009-01-31 18:12 <DIR> --d----- C:\0f7232700a3a77d10be5bd90422422ff
2009-01-31 14:46 2,189,184 -c------ c:\windows\system32\dllcache\ntoskrnl.exe
2009-01-31 14:46 2,145,280 -c------ c:\windows\system32\dllcache\ntkrnlmp.exe
2009-01-31 14:46 2,023,936 -c------ c:\windows\system32\dllcache\ntkrpamp.exe
2009-01-31 14:46 2,066,048 -c------ c:\windows\system32\dllcache\ntkrnlpa.exe
2009-01-31 14:31 <DIR> --d----- c:\docume~1\tiger\applic~1\Symantec
2009-01-31 14:27 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-01-31 14:27 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2009-01-31 14:27 10,635 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-01-31 14:27 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-01-31 14:26 <DIR> --d----- c:\program files\Symantec
2009-01-31 14:26 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Symantec
2009-01-31 14:24 <DIR> --d----- c:\program files\common files\Symantec Shared
==================== Find3M ====================
2009-01-25 16:15 76,487 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-01-25 15:42 21,640 a------- c:\windows\system32\emptyregdb.dat
2009-01-15 02:05 911,872 a------- c:\windows\system32\wininet.dll
2009-01-15 02:05 43,008 a------- c:\windows\system32\licmgr10.dll
2009-01-15 02:04 18,944 a------- c:\windows\system32\corpol.dll
2009-01-15 02:03 420,352 a------- c:\windows\system32\vbscript.dll
2009-01-15 02:03 72,704 a------- c:\windows\system32\admparse.dll
2009-01-15 02:03 71,680 a------- c:\windows\system32\iesetup.dll
2009-01-15 02:01 34,304 a------- c:\windows\system32\imgutil.dll
2009-01-15 02:00 48,128 a------- c:\windows\system32\mshtmler.dll
2009-01-15 02:00 45,568 a------- c:\windows\system32\mshta.exe
2009-01-15 01:50 156,160 a------- c:\windows\system32\msls31.dll
2008-12-01 15:52 425,984 a------- c:\windows\system32\ATIDEMGX.dll
2008-12-01 15:51 318,464 a------- c:\windows\system32\ati2dvag.dll
2008-12-01 15:46 11,304,960 a------- c:\windows\system32\atioglxx.dll
2008-12-01 15:41 188,416 a------- c:\windows\system32\atipdlxx.dll
2008-12-01 15:40 147,456 a------- c:\windows\system32\Oemdspif.dll
2008-12-01 15:40 26,112 a------- c:\windows\system32\Ati2mdxx.exe
2008-12-01 15:40 43,520 a------- c:\windows\system32\ati2edxx.dll
2008-12-01 15:40 143,360 a------- c:\windows\system32\ati2evxx.dll
2008-12-01 15:38 598,016 a------- c:\windows\system32\ati2evxx.exe
2008-12-01 15:37 53,248 a------- c:\windows\system32\ATIDDC.DLL
2008-12-01 15:27 4,120,384 a------- c:\windows\system32\ati3duag.dll
2008-12-01 15:19 307,200 a------- c:\windows\system32\atiiiexx.dll
2008-12-01 15:11 2,495,360 a------- c:\windows\system32\ativvaxx.dll
2008-12-01 15:11 3,107,788 a------- c:\windows\system32\ativvaxx.dat
2008-12-01 15:11 3,107,788 a------- c:\windows\system32\ativva5x.dat
2008-12-01 15:11 887,724 a------- c:\windows\system32\ativva6x.dat
2008-12-01 14:57 48,640 a------- c:\windows\system32\amdpcom32.dll
2008-12-01 14:53 401,408 a------- c:\windows\system32\atikvmag.dll
2008-12-01 14:53 45,056 a------- c:\windows\system32\amdcalrt.dll
2008-12-01 14:53 45,056 a------- c:\windows\system32\amdcalcl.dll
2008-12-01 14:52 86,016 a------- c:\windows\system32\atiadlxx.dll
2008-12-01 14:52 17,408 a------- c:\windows\system32\atitvo32.dll
2008-12-01 14:50 286,720 a------- c:\windows\system32\atiok3x2.dll
2008-12-01 14:50 3,252,224 a------- c:\windows\system32\Amdcaldd.dll
2008-12-01 14:45 577,536 a------- c:\windows\system32\ati2cqag.dll
2008-12-01 14:35 593,920 -------- c:\windows\system32\ati2sgag.exe
============= FINISH: 12:01:56.26 ===============
******************************************************