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Rootkit.TDSS!sd6 -- please help


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#1 UrbanOutlaw86

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Posted 01 March 2009 - 05:10 AM

It's called rootkit.TDSS!sd6 according to Spyware Doctor's list of "blocked" threats or whatever.

I cant access the file in sys32, I'm thinking it's hidden. I'm not a computer wiz by any means, so any help in lamens terms would be greatly appreciated. I'm afraid it's some sort of keylogger. I was watching some streaming anime and my computer just instantly started detecting threats, so I'm not really sure how it got onto my PC, but I'd like to get it off asap.

I'm on another computer at the moment because it's not connecting to the internet anymore (or it might just be taking a really long time.)

followed the instructions at the bottom of the page from boopme here, http://www.bleepingcomputer.com/forums/t/205344/how-do-i-get-rid-of-tdss-virus/

But when I was in Safe Mode and tried to run SUPERAntiSpyware it just said error running or whatever with the send an error report button.

I'm really running out of ideas here. This is a nasty piece of work and I'm really trying to avoid reformatting.

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#2 rigel

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Posted 01 March 2009 - 01:47 PM

If you have a TDSS infection, I would recommend moving directly to the HJT forum. They have mopre advanced tools that must be used to remove this infection. I also need to warning you about rootkits...

IMPORTANT NOTE: One or more of the identified infections was related to a rootkit component. Rootkits and backdoor Trojan are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the rootkit has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

"When should I re-format? How should I reinstall?"
"Help: I Got Hacked. Now What Do I Do?"
"Where to draw the line? When to recommend a format and reinstall?"

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. Let me know how you wish to proceed.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 UrbanOutlaw86

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Posted 01 March 2009 - 02:30 PM

Thanks for the links, I will take that information to heart. If you don't mind, I'd still like to pursue a means of cleaning the system without reformatting.

#4 rigel

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Posted 01 March 2009 - 03:29 PM

No problem. We need to get you to the HJT forum for the best chance of cleaning.

Please follow this guide from step (6). Post a HJT log to the HJT forum and a Team member will be along to help you as soon as possible. You may wish to post a link back to this topic to see what was discussed thus far.

If you need any help with the guide, please let me know. Best wishes - you are in good hands...

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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