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#1 jarhead0000


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Posted 01 March 2009 - 01:43 AM


Shortly after a media file tried to download usage rights my computer started acting up.

On windows startup and when trying to run programs such as IE I get various svchost address errors. The only program I can access in normal start up is Norton 360. LiveUpdate and scans appear to be running, but make no progress. I have managed to run a scan occasionally, but it finds no problems.

I have loaded NSS for safe mode, but it will not download it's definitions, and so will not scan.

I can run IE in safe mode.

I have run CCleaner and glary's from safemode. But Spybot will not run at all; I just have a flash of a black window.

All online scans that I have tried (about 6 different ones) will not run, they just appear to be working to get ready, but hang before the get to scanning.

After it has been running for a while in a normal boot up it seems to get sicker; loosing desktop icons.

I did get stinger to run, and it found Generic!atr and said that it fixed it. But that is no longer coming up in any scans.

If I could get a scan to tell me what the infection was I could at least search for help on that topic, but I'm in the dark on that so far...

Please save me!!! :thumbsup:


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#2 DaChew


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Posted 01 March 2009 - 03:54 AM

You might need to download any programs or updates to a clean computer and transfer with a usb stick


Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.


No. Try not. Do... or do not. There is no try.

#3 jarhead0000

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Posted 03 March 2009 - 06:19 AM

Thank you sooooo much! Sorry it took me a couple days to get it done and get back to you.

All done. The auto update for MBAM wouldn't work, I had to use your link.

I have stopped getting the svchost read errors, but nothing will open still, and I have lost my internet connection in safe mode...

Here is the log from MBAM:

Malwarebytes' Anti-Malware 1.34
Database version: 1793
Windows 5.1.2600 Service Pack 2

3/03/2009 20:19:03
mbam-log-2009-03-03 (20-19-03).txt

Scan type: Quick Scan
Objects scanned: 71592
Time elapsed: 1 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 6
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c5bf49a2-94f3-42bd-f434-3604812c8955} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{c5bf49a2-94f3-42bd-f434-3604812c8955} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data:, -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{a5fd361b-b144-4dc4-8a29-0e85152e35fc}\NameServer (Trojan.DNSChanger) -> Data:, -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data:, -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{a5fd361b-b144-4dc4-8a29-0e85152e35fc}\NameServer (Trojan.DNSChanger) -> Data:, -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data:, -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{a5fd361b-b144-4dc4-8a29-0e85152e35fc}\NameServer (Trojan.DNSChanger) -> Data:, -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
I:\Documents and Settings\Jarrod\Application Data\Microsoft\Windows\lsass.exe (Trojan.Agent) -> Quarantined and deleted successfully.
I:\RECYCLER\S-5-8-22-100016726-100007785-100005827-5672.com (Trojan.Agent) -> Quarantined and deleted successfully.
I:\RECYCLER\S-6-6-69-100023907-100027748-100023662-8428.com (Trojan.Agent) -> Quarantined and deleted successfully.
I:\WINDOWS\system32\UAClvehiltk.dll (Trojan.Agent) -> Quarantined and deleted successfully.
I:\WINDOWS\system32\UACmkhmtndj.dll (Trojan.Agent) -> Quarantined and deleted successfully.

So, what's next? :thumbsup:

#4 starcraftmaster


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Posted 03 March 2009 - 07:16 AM

replace svchost
and see if you can run this

its wont remove any thing because its not free but at least it will you if any melware is on your computer :thumbsup:

#5 DaChew


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Posted 03 March 2009 - 08:49 AM

See if you can apply the latest Norton's updates and run a scan with 360 from safe mode

I would also suggest updating the MBAM definitions at the same time

No. Try not. Do... or do not. There is no try.

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