Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Unable to download/update security


  • This topic is locked This topic is locked
2 replies to this topic

#1 ntrider

ntrider

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:09:23 AM

Posted 28 February 2009 - 10:38 PM

Hi There, Hope you can help.

Recently I have been unable to update or download new security programs. It keeps coming up with 1) a message saying there is a problem with the download, or 2) when I try to do manually then it comes up with a windows error message window 'cannot connect to internet' with 'check .....', even though internet is running and I can easily go to various pages.

I am with McAfee, and no response from their support team, and have tried to download other programs the outcome as above..

Here are my logs for your consideration please.



DDS (Ver_09-02-01.01) - NTFSx86
Run by User at 12:39:53.90 on Sun 01/03/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.5.0_12
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.446.122 [GMT 9.5:30]

AV: McAfee VirusScan *On-access scanning enabled* (Outdated)
FW: McAfee Personal Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Ahead\InCD\InCDsrv.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AskBarDis\bar\bin\AskService.exe
C:\Program Files\AskBarDis\bar\bin\ASKUpgrade.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\SiteAdvisor\6253\SAService.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Telstra\BigPond Wireless Broadband 2.7.3\BigPond_CM.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Orbitdownloader\orbitdm.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Orbitdownloader\orbitnet.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Telstra\BigPond Wireless Broadband 2.7.3\Utility\Application\QMICM.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\User\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com.au/
uSearch Page = hxxp://www.telstra.com/
uSearchMigratedDefaultURL = hxxp://internetsearchservice.com/search?q={searchTerms}
uWindow Title = Serviced and Supported by SYMARK Pty Ltd
mWindow Title = Serviced and Supported by SYMARK Pty Ltd
mSearchMigratedDefaultURL = hxxp://internetsearchservice.com/search?q={searchTerms}
uInternet Settings,ProxyOverride = *.local
BHO: Octh Class: {000123b4-9b42-4900-b3f7-f4b073efc214} - c:\program files\orbitdownloader\orbitcth.dll
BHO: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - No File
BHO: {089FD14D-132B-48FC-8861-0048AE113215} - No File
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
BHO: {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - No File
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\progra~1\mcafee\viruss~1\scriptsn.dll
BHO: {B56A7D7D-6927-48C8-A975-17DF180C71AC} - No File
BHO: {d46beaa4-a304-40b3-a9da-ec7f7f501f25} - c:\program files\web technologies\iebt.dll
BHO: BigPond Wireless Broadband 2.0 Auto Dial: {db92ec3f-697d-4c3b-9a3b-3abbd23d4a85} - c:\program files\telstra\bigpond wireless broadband 2.7.3\bpwbb2ad.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: McAfee SiteAdvisor: {0bf43445-2f28-4351-9252-17fe6e806aa0} - c:\program files\siteadvisor\6253\SiteAdv.dll
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [PowerBar]
uRun: [updateMgr] c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe AcRdB7_0_0
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\cli.exe" runtime -Delay
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [RemoteControl] "c:\program files\cyberlink dvd solution\powerdvd\PDVDServ.exe"
mRun: [InCD] c:\program files\ahead\incd\InCD.exe
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [SiteAdvisor] c:\program files\siteadvisor\6172\SiteAdv.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [BigPondWirelessBroadbandCM] "c:\program files\telstra\bigpond wireless broadband 2.7.3\BigPond_CM.exe" -tsr
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mExplorerRun: [user32.dll] c:\program files\video activex access\iesmn.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\orbit.lnk - c:\program files\orbitdownloader\orbitdm.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\winzip~1.lnk - c:\program files\winzip\WZQKPICK.EXE
IE: &Download by Orbit - c:\program files\orbitdownloader\orbitmxt.dll/201
IE: &Grab video by Orbit - c:\program files\orbitdownloader\orbitmxt.dll/204
IE: Do&wnload selected by Orbit - c:\program files\orbitdownloader\orbitmxt.dll/203
IE: Down&load all by Orbit - c:\program files\orbitdownloader\orbitmxt.dll/202
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - {A1EDC4A1-940F-48E0-8DFD-E38F1D501021} - c:\progra~1\spywar~1\tools\iesdpb.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
TCP: {781D9150-8C5B-4FB3-984A-583694C21891} = 85.255.113.131,85.255.112.123
Handler: siteadvisor - {3A5DC592-7723-4EAA-9EE6-AF4222BCF879} - c:\program files\siteadvisor\6253\SiteAdv.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: bcbde93f517 - c:\windows\system32\dpcdll32.dll
AppInit_DLLs: c:\windows\system32\dpcdll32.dll
SSODL: CDSys - {12fe485c-5970-4197-b89b-6da7d48a9aa5} - c:\windows\installer\{12fe485c-5970-4197-b89b-6da7d48a9aa5}\CDSys.dll
STS: {c96395b8-ab09-46a4-b539-7ddf6e061808} - No File

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2007-7-28 213640]
R2 ASKService;ASKService;c:\program files\askbardis\bar\bin\AskService.exe [2009-2-5 464264]
R2 ASKUpgrade;ASKUpgrade;c:\program files\askbardis\bar\bin\ASKUpgrade.exe [2009-2-5 234888]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2007-11-22 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2007-8-27 144704]
R3 cmusbnet;WAN Driver @ 3GPP (6280);c:\windows\system32\drivers\cmusbnet.sys [2007-6-6 87424]
R3 cmusbser;%CMUSBSER%;c:\windows\system32\drivers\cmusbser.sys [2006-12-13 87040]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2007-8-27 606736]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2007-7-28 79304]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2007-7-28 35272]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2007-7-28 40552]
S3 gUSBSTOi;gUSBSTOi;\??\c:\docume~1\user\locals~1\temp\gusbstoi.sys --> c:\docume~1\user\locals~1\temp\gUSBSTOi.sys [?]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2007-7-28 34216]

=============== Created Last 30 ================

2009-02-21 11:44 73,728 a------- c:\windows\system32\javacpl.cpl
2009-02-21 11:44 410,984 a------- c:\windows\system32\deploytk.dll
2009-02-19 16:29 <DIR> --d----- C:\Downloads
2009-02-14 13:20 5,037,072 a------- c:\program files\spybot.exe
2009-02-09 21:06 16,409,960 a------- c:\program files\spybotsd162.exe
2009-02-05 15:57 <DIR> --d----- c:\program files\AskBarDis
2009-02-05 15:40 <DIR> --d----- c:\docume~1\user\applic~1\uTorrent
2009-02-04 16:05 <DIR> --d----- c:\docume~1\alluse~1\applic~1\AVS4YOU
2009-02-04 15:55 <DIR> --d----- c:\program files\common files\AVSMedia
2009-02-04 15:55 <DIR> --d----- c:\program files\AVS4YOU

==================== Find3M ====================

2009-01-09 12:03 213,640 a------- c:\windows\system32\drivers\mfehidk.sys
2009-01-09 12:03 79,304 a------- c:\windows\system32\drivers\mfeavfk.sys
2009-01-09 12:03 40,552 a------- c:\windows\system32\drivers\mfesmfk.sys
2009-01-09 12:03 35,272 a------- c:\windows\system32\drivers\mfebopk.sys
2009-01-09 12:03 34,216 a------- c:\windows\system32\drivers\mferkdk.sys
2008-12-21 16:25 15,452,536 a------- C:\IE7-WindowsXP-x86-enu.exe
2007-09-18 08:58 251,392 a------- c:\program files\hijackthis_sfx.exe
2007-07-25 18:58 591,400 a------- c:\program files\DMSetup.exe
2004-10-01 15:00 40,960 a------- c:\program files\Uninstall_CDS.exe

============= FINISH: 12:40:47.37 ===============

Attached Files



BC AdBot (Login to Remove)

 


#2 KoanYorel

KoanYorel

    Bleepin' Conundrum


  • Staff Emeritus
  • 19,461 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:65 miles due East of the &quot;Logic Free Zone&quot;, in Md, USA
  • Local time:10:23 AM

Posted 14 March 2009 - 02:49 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

    Bleepin' Conundrum


  • Staff Emeritus
  • 19,461 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:65 miles due East of the &quot;Logic Free Zone&quot;, in Md, USA
  • Local time:10:23 AM

Posted 19 March 2009 - 12:18 PM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users