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Windows XP Pro Infected With Trojan (Devastated & Frightened)


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#1 MamaMichelle

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Posted 28 February 2009 - 05:30 PM

When I went to log in to my computer and tried to access my Quicken program the exe file is missing to run the program. When I tried to access Microsoft Express it will not let me send mail but I can receive them. And when I tried to do a system restore it comes up bland with no restore calender. A while back when I was downloading a program I set up a system restore point and it is no longer there. And I had also exported and saved a registry file and it is missing. And I am also missing some documents on my computer. I am afraid that my personal financial files have been breached and now fear identity theft. I had everything on my computer. It also changed files that I had copied to a external hard drive.
I ran the malwarebytes on my computer and nothing. I did try in safemode. Followed a few suggestions that is posted on this website.
I am so fearful and at a point of not Knowing what to do.
I am not sure how I should proceed about my personal information out there in the wrong hands and what to do about my pc.
So, if I can get some help I would so be appreciated.
Thank you,
Michelle :thumbsup:

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#2 boopme

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Posted 28 February 2009 - 07:16 PM

One or more of the infections is a probably a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.
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