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PlZ Help, PC restarts, I can't download, extremly slow/ Moved


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#1 1bsymum

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Posted 28 February 2009 - 02:00 PM

I've had major problems don't know where to start? I talked with Gateway about my pc, restarting for no apparent reason on me when it is in use? .(I had the same issues as Beedab had with his topic) GW suggested maybe my fan wasn't working and check for electrostatic. Those two things checked out o.k. At microsoft support, all my problems sounds like I am infected with a major pain of a virus.
I started to scan with everything on my pc, with Avira, TR/Joke.Vixenish.A came up, quarantined and deleted. I reset my pc, because it froze, it came back on running something called a NTFS, CHK DSK showed recovering orphaned files, it went through three stages of checks, than windows started. However; I am still having problems, my PC has yet to restart by itself since than but, my pc is extremly slow, and at support.microsoft, I have tried to run their Malware Removal tool, and than Onecare, I CAN'T GET ANY FILES TO DOWNLOAD MORE THAN 20%! I think I'm still infected, I tried to open up Hijackthis but, a window popped up and said, "For some reason your system denied write acces to the Hosts file. If any hijacked domains are in this file, Hijackthis may NOT be able to fix this."
Can somebody please help fix my pc, I know very little about pcs. Thanks

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#2 Orange Blossom

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Posted 01 March 2009 - 02:18 AM

As no logs are posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum. ~ OB
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 Orange Blossom

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Posted 03 March 2009 - 01:03 AM

Hello 1bsymum,

Apparently you missed the fact that your topic was moved to the Am I Infected forum. We do not analyze HiJackThis logs in this forum, therefore I have removed it. If it is determined that you need to post in the HiJack This forum you will receive explicit instructions in how to do so.

Meanwhile, please be patient while someone more knowledgeable than I addresses this topic.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#4 boopme

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Posted 03 March 2009 - 11:44 PM

Hi let's get a scan log please.
Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from
    here
    and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer,
    copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD
    and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is
difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do
so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its
disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please
temporarily disable such programs or permit them to allow the changes.

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#5 boopme

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Posted 04 March 2009 - 07:47 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Post in this thread when you haven't received an answer in five days.".

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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