Hello all, and thanks so much in advance for any help.
My sister's machine has recently been 100% crippled by a program - we think it might be called ACK, or PRIVACY COMPONENTS - this is why I am posting for her.
I am familiar with HijackThis, MalwareBytes, etc and can help her through any instructions you have once we get access to get the tools installed and get the reports to post. Problem is - we can't access anything.
Her machine is a HP Pavillion DV 2000, running Vista Home Premium, Intel Core2Duo, it's about 3 months old.
Her machine never ran slow, or had issues - she booted up yesterday and these 'security threat' windows began popping up. Now, there is a woman speaking in a foreign language (maybe French or German?) at start up, and there is one window that says "ACK - Privacy Components - Simple 1 Click Solution to Protect Your PC" and then there are some that replicate that say "Privacy Components File X Access Denied".
This all happens at boot up - and then finally, she gets a "Windows" error message that says "pc.exe has encountered a problem and will close" - then another error that says something about stack overload.
So - after all of this, we have no access to:
1/ Task Manager
2/ Any desktop icons
3/ Start buttons
We just get to a black screen.
So we need help getting Hijack this and running whatever tools we need to run from the command prompt. We have started in safemode+command prompt successfully, but are not experts here and don't know how to stop these processes/program so we can work on removing it.
Thanks so much in advance, we await any help -