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cannot install any new programs


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#1 foamboy

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Posted 28 February 2009 - 09:45 AM

I am running Windows xp SP2 on a Gateway 700s desktop. I recently had Symantec technician remove some malware, through the so-called "premium" service ($$$$). The problem seemed to be resolved, and I unfortunately wound up being away for the greater part of my 7 day window of extended service. Upon the next reboot of my system, I found that a 123logmein Symantec rescue session window was still active on my system. I also found that I could not access my Norton Internet Security program - I double click it either from the desktop or the programs tab and nothing happens. Additionaly, a Lexmark printer was diabled in the process, and the system will not allow me to reinstall the software for that. I have been unable to download any of the programs that I might have been able to use to help diagnose the system, ie Panda Scan, CCCleaner, etc, - my system seems to have been disabled from installing any new programs. The worst is that I need to do my taxes, and the Taxcut software I paid for and downloaded got to the point of installation, and the Install Sheild process just stops. Obviously, I have written Symantec several emails, but they are worthless, and I will never pay them another cent and am contesting the last charges. Does any one have any ideas as to what the root cause of these problems may be, or indeed if they are related? I am convinced I will ultimately reinstall my operating system to get rid of NIS, but is there any way to restore some of the functionality to my machine in the meantime? System Restore does not work, probably due to Norton (again). Thanks.

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#2 dc3

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Posted 28 February 2009 - 10:21 AM

Try running some these online scans.

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner Scan Only - no removal
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

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#3 garmanma

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Posted 28 February 2009 - 10:29 AM

Did you or can you end the logmein session? Does it show in Add/Remove programs?
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#4 foamboy

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Posted 28 February 2009 - 11:29 AM

Hello guys and thanks for responding - here is where I'm at now...
dc3- I cannot download any software, including the Java update required to run, say, the Kapersky scan.
It says "the update cannot be completed with the current internect connection settings". I suppose this might be because the Symantec tech tightened the security settings on the browser, but I am not really even cognizant of where they were before. They are currently set to "medium-High" under Internet Options - Security. I would appreciate any further info regarding this as a possible cause of being unable to download updates and or software. It would be easy enough to set these to medium and try that, but I'll see what else you might have to say before doing so.
Mark - logmein does not show up under Control Panel - Add Remove Programs, but I see it under Processes in Task Manager and select End Process, but it will not go away. It loads actively upon every reboot.
Thanks again,
Foamboy

#5 dc3

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Posted 28 February 2009 - 11:51 AM

Does logmein show up in Applications when you open the Task Manager? If it is click on it to highlight it and then click on end task. You can also remove it from the applications that open when Windows starts up. Go to Start> Run, and type in msconfig, click on the Startup tab, find logmein and remove the check mark, click ok, and reboot and see what happens.

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#6 foamboy

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Posted 28 February 2009 - 01:15 PM

Okay, thanks dc3, I'll try that in a bit.
FWIW, I got the ESET diagnostic to load and run - it looked like it was going to take a while on my system, and I had to leave and go to work for a while.
When I get home, I'll try to remove the program from startup as you suggested.
I'll follow up by posting some results from the scan and whether that last suggestion helped.
thanks for the ideas...!
Foamboy

#7 garmanma

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Posted 28 February 2009 - 01:53 PM

I have no personal experience with Symantec. Does you version also include a firewall. They could have tweaked those settings
Download the Windows Installer Cleanup Utility:
http://support.microsoft.com/kb/290301
See if logmein is listed and if it is check the box and nuke it. Maybe that can clear up some problems
Mark
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#8 foamboy

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Posted 02 March 2009 - 07:20 AM

Just to close this out - ESET scan found and deleted the virus that Symantec didn't, but the virus was apparently resident in every exe file on my machine.
My machine is now totally inoperable - will have to reinstall xp with recovery disks.

#9 thcbytes

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Posted 02 March 2009 - 07:37 AM

Hi foamboy,
Sorry for your troubles. I am following your thread and am interested in exactly what ESET identified.

ESET scan found and deleted the virus that Symantec didn't, but the virus was apparently resident in every exe file on my machine


If you would be willing to post it I would be grateful.
Regards,
t
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#10 hamluis

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Posted 02 March 2009 - 10:35 AM

Before you do a complete recovery...you might check your owner's manual or the Gateway website to see if you have any repair options that would be less drastic.

If you had access to a Microsoft XP CD, rather than recovery disks...this would be the time to try a repair install (rather than a complete retooling).

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#11 thcbytes

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Posted 02 March 2009 - 10:53 AM

Also....your infection might be amendable to cleaning. You might want to post a thread at the HjT/Malware removal area before you format :thumbsup:
Regards,
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#12 Wardy257

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Posted 02 March 2009 - 06:11 PM

Hello,

I have the exact same problem. I have tried all the on line programs above and nothing is allowed to work. Whatever it is is also blocking my Zonealarm Pro from updating it's virus definitions. I have run Adware and SuperAntispyware in Safe Mode and they found nothing. Windows Once Care on-line scanner found nothing, Windows Defender found nothing and I cannot install anything else!!!

I am a complete novice at all this sort of stuff so please help, but please keep it simple.

Many thanks




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