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Internet Explorer 7 problems


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#1 bodickey

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Posted 28 February 2009 - 08:45 AM

I am currently running IE6 because of a problem I am having with IE7. IE6 loads some of my favorite sites differently than IE6, and I prefer IE7 when it's working properly. The problem I'm now having is when I download IE7, I cannot access my control panel at all. At first I was only unable to access "internet options", but after downloading IE7 yesterday, I was unable to access my control panel at all. I have uninstalled IE7, and my computer automatically reverted back to IE6 (I did not have to download IE6 again).

I have downloaded "Hijack This" and can post a log if needed. I had significant speed problems when I downloaded "Stopzilla", and pop-ups asking me to pay for their services were extremely slow to load and "froze" my computer from doing anything else while it was loading, so I had rather not use "Stopzilla". Any suggestions?

Edited by The weatherman, 28 February 2009 - 09:23 AM.
Moved to a more appropriate forum~TW


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#2 rigel

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Posted 28 February 2009 - 12:55 PM

Hi and welcome to BleepingComputer :thumbsup:

The process of cleaning your computer may require temporarily disabliling some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 bodickey

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Posted 28 February 2009 - 07:01 PM

No infections were found.

Edited by bodickey, 28 February 2009 - 07:29 PM.


#4 rigel

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Posted 28 February 2009 - 07:39 PM

Download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
What antivirus and version of Windows are you using?

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 bodickey

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Posted 28 February 2009 - 10:28 PM

I'm using Avast anti-virus.

Edited by bodickey, 28 February 2009 - 10:28 PM.


#6 bodickey

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Posted 01 March 2009 - 12:13 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/28/2009 at 11:57 PM

Application Version : 4.25.1014

Core Rules Database Version : 3779
Trace Rules Database Version: 1738

Scan type : Complete Scan
Total Scan Time : 00:49:29

Memory items scanned : 406
Memory threats detected : 0
Registry items scanned : 4458
Registry threats detected : 0
File items scanned : 21937
File threats detected : 56

Adware.Tracking Cookie
C:\Documents and Settings\User\Cookies\user@statcounter[1].txt
C:\Documents and Settings\User\Cookies\user@insightexpressai[2].txt
C:\Documents and Settings\User\Cookies\user@cgi-bin[2].txt
C:\Documents and Settings\User\Cookies\user@serving-sys[2].txt
C:\Documents and Settings\User\Cookies\user@anheuserbusch.122.2o7[1].txt
C:\Documents and Settings\User\Cookies\user@1072722518[1].txt
C:\Documents and Settings\User\Cookies\user@a1.interclick[1].txt
C:\Documents and Settings\User\Cookies\user@adbrite[1].txt
C:\Documents and Settings\User\Cookies\user@fastclick[2].txt
C:\Documents and Settings\User\Cookies\user@gadget[2].txt
C:\Documents and Settings\User\Cookies\user@nextag[1].txt
C:\Documents and Settings\User\Cookies\user@trafficmp[2].txt
C:\Documents and Settings\User\Cookies\user@1072565597[1].txt
C:\Documents and Settings\User\Cookies\user@www.burstnet[2].txt
C:\Documents and Settings\User\Cookies\user@ads.bleepingcomputer[1].txt
C:\Documents and Settings\User\Cookies\user@msnbc.112.2o7[1].txt
C:\Documents and Settings\User\Cookies\user@2o7[2].txt
C:\Documents and Settings\User\Cookies\user@adrevolver[1].txt
C:\Documents and Settings\User\Cookies\user@login.tracking101[2].txt
C:\Documents and Settings\User\Cookies\user@richmedia.yahoo[2].txt
C:\Documents and Settings\User\Cookies\user@apmebf[2].txt
C:\Documents and Settings\User\Cookies\user@adinterax[1].txt
C:\Documents and Settings\User\Cookies\user@ad.yieldmanager[1].txt
C:\Documents and Settings\User\Cookies\user@atwola[1].txt
C:\Documents and Settings\User\Cookies\user@tribalfusion[2].txt
C:\Documents and Settings\User\Cookies\user@adopt.specificclick[1].txt
C:\Documents and Settings\User\Cookies\user@ordie.adbureau[2].txt
C:\Documents and Settings\User\Cookies\user@media6degrees[2].txt
C:\Documents and Settings\User\Cookies\user@foxinteractivemedia.122.2o7[1].txt
C:\Documents and Settings\User\Cookies\user@questionmarket[1].txt
C:\Documents and Settings\User\Cookies\user@advertise4profits[2].txt
C:\Documents and Settings\User\Cookies\user@casalemedia[1].txt
C:\Documents and Settings\User\Cookies\user@atdmt[1].txt
C:\Documents and Settings\User\Cookies\user@bluestreak[1].txt
C:\Documents and Settings\User\Cookies\user@dynamic.media.adrevolver[1].txt
C:\Documents and Settings\User\Cookies\user@tacoda[2].txt
C:\Documents and Settings\User\Cookies\user@overture[2].txt
C:\Documents and Settings\User\Cookies\user@media.adrevolver[1].txt
C:\Documents and Settings\User\Cookies\user@ads.pointroll[1].txt
C:\Documents and Settings\User\Cookies\user@at.atwola[1].txt
C:\Documents and Settings\User\Cookies\user@ice.112.2o7[1].txt
C:\Documents and Settings\User\Cookies\user@bs.serving-sys[2].txt
C:\Documents and Settings\User\Cookies\user@zedo[1].txt
C:\Documents and Settings\User\Cookies\user@specificmedia[1].txt
C:\Documents and Settings\User\Cookies\user@doubleclick[1].txt
C:\Documents and Settings\User\Cookies\user@hit.stat[1].txt
C:\Documents and Settings\User\Cookies\user@mediaplex[1].txt
C:\Documents and Settings\User\Cookies\user@adopt.euroclick[2].txt
C:\Documents and Settings\User\Cookies\user@msnportal.112.2o7[1].txt
C:\Documents and Settings\User\Cookies\user@specificclick[1].txt
C:\Documents and Settings\User\Cookies\user@maxis.112.2o7[1].txt
C:\Documents and Settings\User\Cookies\user@interclick[2].txt
C:\Documents and Settings\User\Cookies\user@chitika[1].txt
C:\Documents and Settings\User\Cookies\user@edge.ru4[1].txt
C:\Documents and Settings\User\Cookies\user@247realmedia[1].txt
C:\Documents and Settings\User\Cookies\user@advertising[2].txt

#7 rigel

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Posted 01 March 2009 - 01:43 PM

Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)
  • You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
  • Now click Start.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
  • Answer Yes to install and download the ActiveX controls that allows the scan to run.
  • Click Start. (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan to start the online scan. (this could take some time to complete)[/color]
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
  • Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad.
  • Copy and paste the log results in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 bodickey

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Posted 01 March 2009 - 03:36 PM

# version=4
# OnlineScanner.ocx=1.0.0.635
# OnlineScannerDLLA.dll=1, 0, 0, 79
# OnlineScannerDLLW.dll=1, 0, 0, 78
# OnlineScannerUninstaller.exe=1, 0, 0, 49
# vers_standard_module=3897 (20090228)
# vers_arch_module=1.064 (20080214)
# vers_adv_heur_module=1.066 (20070917)
# EOSSerial=e73b67010e997948bc1b693e39a24974
# end=finished
# remove_checked=true
# unwanted_checked=true
# utc_time=2009-03-01 08:27:21
# local_time=2009-03-01 03:27:21 (-0500, Eastern Standard Time)
# country="United States"
# osver=5.1.2600 NT Service Pack 3
# scanned=298188
# found=0
# scan_time=4062

#9 rigel

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Posted 01 March 2009 - 06:06 PM

Good... Cookies with SuperAntiSpyware and 0 with ESET.

We are basically showing clean here. Let me check a fix for control panel

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#10 bodickey

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Posted 01 March 2009 - 06:19 PM

Thanks. Remember, right now I'm using IE6 and control panel and internet options are working. It's only when I download IE7 that I have the problem.

Edited by bodickey, 01 March 2009 - 06:20 PM.


#11 DaChew

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Posted 05 March 2009 - 04:57 PM

osver=5.1.2600 NT Service Pack 3


Some weird things have happened with the IE6/7 when SP3 was applied

I would try uninstalling SP3 then testing if IE7 works

Next I would apply SP3 from the admin update with all my security software disabled.
Chewy

No. Try not. Do... or do not. There is no try.

#12 rigel

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Posted 05 March 2009 - 07:20 PM

Thanks Chewy

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#13 bodickey

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Posted 05 March 2009 - 09:05 PM

Thank you Chewy. I have downloaded IE7, and everything is working fine. I want to be very careful to understand how to re-apply sp3 from the admin update. Could you detail it for me please.

Thanks!

#14 DaChew

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Posted 05 March 2009 - 09:31 PM

I was grasping at straws with my analysis, much of this is an artform more than a science.

http://www.bleepingcomputer.com/forums/t/146857/windows-xp-service-pack-3-sp3-information/

I try to get as clean a boot as possible, it won't let you use safe mode. At least make sure you antivirus is disabled.

Here's the download link

Save it, you can burn it to cd if you need it again.

http://www.microsoft.com/downloads/details...;displaylang=en

You will not be able to uninstall IE7 afaik
Chewy

No. Try not. Do... or do not. There is no try.

#15 bodickey

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Posted 05 March 2009 - 11:34 PM

Success! Thank you both rigel and DaChew. IE7 is up and running smoothly, and control panel and internet options both work like a charm. You guys are great.

Edited by bodickey, 06 March 2009 - 07:52 AM.





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