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Internet is accessible but computer programs can't


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3 replies to this topic

#1 ItzClockwork

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Posted 28 February 2009 - 02:23 AM

I can surf the internet fine but my antivirus, aim, and mbam can't connect for their updates. AIM keeps saying connection failed. I use Comodo Firewall and Antivirus. I wanted to use Avira but I can't install because It asks to register online to complete install but it doesn't connect. I had the same problem with AVG.
I have Windows Vista

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#2 dc3

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Posted 28 February 2009 - 11:20 AM

Have you run any scans for infections? I would especially like to see what Malwarebytes finds.

Try to see if you can run any of these online scans.

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner Scan Only - no removal
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

Edited by dc3, 28 February 2009 - 11:21 AM.

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#3 Desion

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Posted 04 March 2009 - 12:47 PM

Its most likely because your firewall is set to block all new incoming/outcoming connections.

Add the applications you wish to allow internet usuage to the exceptions list, or allowed list inside your firewall. Since you have comodo firewall enabled, i would recommend disabling Windows Firewall as they both can cause interferance with your applications.

To access your Windows Firewall:
Start>Control Panel>Classic View>Windows Firewall

Hope this helped, let me know of results :thumbsup:
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#4 ItzClockwork

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Posted 05 March 2009 - 02:19 AM

Sorry guys I should of updated this. I thought that I had completely uninstalled Norton's Security Suite but Internet Security was somehow missed. I uninstalled the program and the problem went away. I assuming that they were conflicting with each other.

Thanks again for you help




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