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TR/Dropper.gen and system restore/ Moved


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#1 blueeyeslaffin

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Posted 28 February 2009 - 12:12 AM

Hello everyone and whoever can help. My Avira virus scanner located a TR/Dropper.gen trojan in the file C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP221\A0025171.exe and mentioned that it was moved to '49ce3cc9.qua'. I had noticed for awhile before this turned up that a small black window flashes in the middle of my desktop as soon as it starts up and before it shuts down as if something is running in the background of the computer. Before this turned up though the virus program had never found anything to explain why it was there. Another issue that arose is that on the YouTube.com website, every video I open is perpetually frozen after a few seconds of running, and having a cable modem I know it should not hang up on ever small video clip. Especially since it had never done it before. After Avira was unable to delete it and since moved it to the '49ce3cc9.qua' location and all the problems with the hangups and things on youtube and overall lagging on the internet, I tried to download the TrendMicro Housecall. It popped up saying Java was disabled on my computer, however when I checked in the computer settings it was enabled, and I even updated it and tried again and still could not download the HouseCall program to run an online scan. It refuses to recognise that Java is running. I tried to restore the computer to an earlier time to reset all of the settings back to when they were working properly and no matter what day I chose, it said it failed to restore the system to that date and no changes were made.
I've read as many forums and questions as I could possibly find about the problem and other people seem to have had it before but had different issues resulting from it, so I am afraid to try the methods listed in their complaints for fear their solutions will hurt my computer. I don't know what to do at this point other than to just reinstall the operating system. Can anyone help?

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#2 Orange Blossom

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Posted 28 February 2009 - 12:18 AM

As no logs have been posted, I am moving this from the specialized HiJack This forum to the Am I Infected forum. ~ OB
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 boopme

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Posted 03 March 2009 - 11:48 PM

Hi let's get an MBam scan log and see what we can do.
Next run MBAM:
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.



JAVA
Also go into Control Panel>Add Remove Programs. Be sure the 'Show Updates' box is checked. Go down the list and tell me what Java applications are installed and their version. (Highlight the program to see this).
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