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Dell Vista - Computer freezes/shuts down randomly


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#1 EZC

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Posted 27 February 2009 - 11:12 PM

My sister at university is having a problem with her labtop (she lives 4 hours away).

She says the computer freezes/shuts down at different times after she logs in. When she manages to get to the desktop she can't get on the internet, so she can't download Malwarebytes Anti-Malware or SpyBot. Similar problems in safe mode.

Any ideas on how you can download these programs while your computer is affected?

Any advice would be appreciated.

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#2 rigel

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Posted 27 February 2009 - 11:18 PM

She can download Malwarebytes and its updates on another computer and move them via thumb/flash drive. Please tell her to rename the malwarebytes executable to red.bat and then try to install it. Then try to run the progrm. See if she can post a log.

Thanks!

"In a world where you can be anything, be yourself." ~ unknown

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#3 EZC

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Posted 27 February 2009 - 11:21 PM

I'll ask her to give it a try.....

The problem is that the computer usually freezes/shuts down right after she puts in her password, she only rarely gets to the desktop and, when she does, she only has a minute or two. We'll give it a shot.

#4 rigel

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Posted 27 February 2009 - 11:24 PM

She could try starting in safe mode and running the scan. That may wound it enough that you could try again in normal mode.

"In a world where you can be anything, be yourself." ~ unknown

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#5 EZC

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Posted 28 February 2009 - 02:38 AM

She ran a Malwarebytes Anti-Malware quick scan and full scan. Both came back clean. I'm going to get her to run SuperSpyware.

Is this probably not a virus than?

#6 rigel

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Posted 28 February 2009 - 12:41 PM

No, it still could be. One product cannot be used for all infections. SAS is a good next step.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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