Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Could not load the dll library error.


  • Please log in to reply
4 replies to this topic

#1 wrush

wrush

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:01:52 AM

Posted 27 February 2009 - 08:17 PM

I am trying to install a program from Ring Central, my web based phone system provider for some time. I download the exe file, run it, and wise installation wizard launches. I eventually get an error message saying "could not load the DLL library. It gives a file location on my C drive for RCGETCookies.dll. "This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem. Uninstalling the previous version of the application and removing registry files and reinstalling results in the same error and promlem. Thanks in advance for your kind assistance. Bill

Here is a link to the error message I get:

Attached File  ringcentralerror.JPG   14.41KB   18 downloads

I previously posted this here at

http://www.bleepingcomputer.com/forums/top...ml#entry1154810

Thanks so much for any advice

BC AdBot (Login to Remove)

 


#2 Romeo29

Romeo29

    Learning To Bleep


  • BC Advisor
  • 3,194 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:127.0.0.1
  • Local time:01:52 AM

Posted 27 February 2009 - 09:58 PM

I my humble opinion, the information you have given is not enough. The file RCGetCookies.dll doesnt pull any results on google.

You should

Download Autoruns tool from http://www.filehippo.com/download_autoruns/

Please run it and click on Logon tab. When it is done listing the apps. Take a screenshot and post it here.

#3 wrush

wrush
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:01:52 AM

Posted 27 February 2009 - 11:22 PM

Thanks. Here are the screen shots:

http://www.postimage.org/image.php?v=Pqp0mi9

http://www.postimage.org/image.php?v=Pqp0rhr

#4 Romeo29

Romeo29

    Learning To Bleep


  • BC Advisor
  • 3,194 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:127.0.0.1
  • Local time:01:52 AM

Posted 28 February 2009 - 10:45 PM

RingCentral Call Center needs this file to install properly. Try disabling your antivirus before you install it.

#5 wrush

wrush
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:01:52 AM

Posted 01 March 2009 - 07:23 AM

Thanks Romoeo but that did not help. I disabled anti-virus and received the same error.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users