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Wife's Computer infected by Virus or Malware


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#1 Rayzn

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Posted 27 February 2009 - 05:59 PM

Hello

I found this area while searching for help on a virus that has taken over my wife's computer. I hope someone can help me get rid of this virus before having to reformat her hard drive.

She is running on a licensed version of WinXP professional and using F-Secure (supplied by Internet provider) for her virus/malware protection. Her internet connection is wireless.

I always download the WinXP updates and F-Secure always checks everyday to update itself to the lastest releases.

She has never had a virus before and we are not sure how it got on her computer (started a week ago Friday)

Using IE7

Symptoms:

1. When surfing the internet random pop ups occurs

2. Occasionally, windows keep poping-up continuously effectively taking over her machine and the only way to stop the windows from opening up is by close down IE7.

3. Hard Drive light is blinking On and Off continously while her computer is on and never stops doing that.

4. When doing a search many times it appears that the internet stops working

5. I was searching for bawaruno.dll to find out what it was but everytime I search for this on her computer search engine locked up (the same search on my computer created no problems), Searching for regular stuff everything works fine.

6. Occacionally when playing a computer game, the game screen will minimize to the task bar.

7. Pop ups seem to occur more often when searching

8. With IE7 not running pop up windows still occur

9. The longer her computer is on the worst it seems to get.

What I have done so far.

I checked her computer with fsecure and it found 2 viruses and 8 spyware programs (which I told it to delete) - this made no change

I downloaded superantispyware and it found over 400 malware/spyware stuff and I told it to clean everything. (after I did that when I rebooted the computer it crashed hard on boot up. I had to tell windows to use the last know good startup to get back into windows and everything started again (whew!) but the virus is still there.

After this I decided I needed professional help.

Can anyone direct me to what I should do next please.

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#2 DaChew

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Posted 27 February 2009 - 07:27 PM

Let's do another scan with a fairly safe program but first run ATFCleaner

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".



Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/
Chewy

No. Try not. Do... or do not. There is no try.

#3 Rayzn

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Posted 28 February 2009 - 02:49 PM

Thank you for your response. I followed your instruction exactly as you described and both the ATF Cleaner and Malwarebytes Anti-Malware executed flawlessly. I was nervous on the reboot but everything came up again. Here is the log report form MBAM. Do I need to do anything else? Thanks again for your help!!!

Would you know how we got infected?

MBAM Log Report:

Malwarebytes' Anti-Malware 1.34
Database version: 1813
Windows 5.1.2600 Service Pack 2

2/28/2009 2:34:53 PM
mbam-log-2009-02-28 (14-34-53).txt

Scan type: Quick Scan
Objects scanned: 66846
Time elapsed: 3 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 3
Registry Keys Infected: 12
Registry Values Infected: 3
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 11

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\LIKEHIKO.DLL (Trojan.Vundo.H) -> Delete on reboot.
c:\WINDOWS\system32\romabotu.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\glxvhc.dll (Trojan.Vundo.H) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6bc38972-2aa4-4a48-a366-22e6972d4f66} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{6bc38972-2aa4-4a48-a366-22e6972d4f66} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{2dfa762a-7671-4508-a641-69094f3262c3} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{2dfa762a-7671-4508-a641-69094f3262c3} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6bc38972-2aa4-4a48-a366-22e6972d4f66} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{ec43e3fd-5c60-46a6-97d7-e0b85dbdd6c4} (Trojan.BHO) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b64f4a7c-97c9-11da-8bde-f66bad1e3f3a} (Rogue.WinAntivirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2d2bee6e-3c9a-4d58-b9ec-458edb28d0f6} (Rogue.DriveCleaner) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\dslcnnct (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\jowepiziha (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\0418b3c6 (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cpm072b805a (Trojan.Vundo.H) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: c:\windows\system32\romabotu.dll -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: system32\romabotu.dll -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\glxvhc.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\kekasika.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\akisakek.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\LIKEHIKO.DLL (Trojan.Vundo.H) -> Delete on reboot.
c:\WINDOWS\system32\romabotu.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\mezinoma.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\doguvuvo.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\febozika.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\yaonwz.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\~.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\zuhuyaba.dll (Trojan.Vundo) -> Quarantined and deleted successfully.

#4 DaChew

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Posted 28 February 2009 - 03:20 PM

With vundo and a backdoor bot I would run a full scan of all hard drives next

Edited by DaChew, 28 February 2009 - 03:20 PM.

Chewy

No. Try not. Do... or do not. There is no try.

#5 Rayzn

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Posted 28 February 2009 - 04:31 PM

Thanks again DaChew. I am running a full scan right now (it has already found 2 infected objects). I will post the results when the full scan is done.

#6 Rayzn

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Posted 28 February 2009 - 05:12 PM

Full Scan complete and MBAM found 2 infections:

Log Report:

Malwarebytes' Anti-Malware 1.34
Database version: 1813
Windows 5.1.2600 Service Pack 2

2/28/2009 4:58:43 PM
mbam-log-2009-02-28 (16-58-43).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|)
Objects scanned: 136341
Time elapsed: 57 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{ec43e3fd-5c60-46a6-97d7-e0b85dbdd6c4} (Trojan.BHO) -> Delete on reboot.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{57ADF2F7-E094-422A-B9BE-5FA23CF35B62}\RP688\A0179885.dll (Trojan.Vundo) -> Quarantined and deleted successfully.


Reboot successfully.
The computer is so much more responsive now. I think the infection is gone or is it?


Is there anything else I should do now?

#7 DaChew

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Posted 28 February 2009 - 06:04 PM

Let's get a second opinion

Run ATFCleaner and then SAS from safe mode

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Edited by DaChew, 28 February 2009 - 06:04 PM.

Chewy

No. Try not. Do... or do not. There is no try.




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