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computer will changes browser page & other times screen will flash black


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8 replies to this topic

#1 Cece60

Cece60

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  • Location:Chicagoland
  • Local time:11:04 PM

Posted 27 February 2009 - 04:27 PM

Hello, Thank You for your help.
I have gone through the steps of your Preparation Guide.

1. My computer sometimes changes the browser page

2. Other times the screen will flash black 3 or 4 times very quickly, then everything seems normal.

3. I ran Spyware Doctor and it said that I am infected with:

A) Various iWin.com infections (12 of them in hidden files). One example is: C:/ProgramData/Microsoft/Windows/StartMenu/Programs/iWin.comGames/JewelQuest/PlayJewelQuest.Ink (I had deleted all those games, so I don't know why that would be there and when I search for them nothing comes up.)

:thumbup2: Adware.CoolSavings (7 infections)

C) Adware.Snap_Toolbar (6 infections)
I guess the other programs didn't find these infections. Since it is just a download I cannot delete these. Should I purchase Spyware Dr to get rid of them?

4. Whenever I click the scan button for HighJackThis it starts to scan and then a window pops up a few seconds later after the scan has started that says (I put it in quotation marks):
"HijackThis
(then there is a yellow triangle with an exclamation point in it)
For some reason your system denied write access to the Hosts file. If any hijacked domains are in this file, HiJackThis may NOT be able to fix this.
If that happens, you need to edit the file yourself. To do this, click Start, Run and type:
notepadC:\windows\System32\drivers\etc\hosts and press Enter. Find the line(s) HThis reports and delete them. Save the file as 'hosts' (with quotes), and reboot.
For Vista: simply, exit HiJackThis, right click on the HThis icon, choose 'Run as Administrator'
OK"


I downloaded Kaspersky trial software and tried to update after the download, so that I could run a scan and post a report (after deactivating my Norton), but it wouldn't update, so I had to delete it (and re-activate my Norton). Sorry. Anyway, that's it. I hope I only gave you reverent information. I know it takes awhile for a response, that's ok. Thanks Again!
Cece


DDS (Ver_09-02-01.01) - NTFSx86
Run by CC at 13:24:42.32 on Fri 02/27/2009
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.2038.879 [GMT -6:00]

AV: Norton 360 *On-access scanning enabled* (Updated)
AV: avast! antivirus 4.8.1296 [VPS 081201-0] *On-access scanning enabled* (Updated)
FW: Norton 360 *enabled*

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Protector Suite QL\upeksvr.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\sttray.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Protector Suite QL\psqltray.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Internet Explorer\IEUser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Carol\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
mStart Page = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=nofound&Br=GTW&Loc=ENG_US&Sys=PTB&M=M-6307
mDefault_Page_URL = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=nofound&Br=GTW&Loc=ENG_US&Sys=PTB&M=M-6307
mSearchAssistant = hxxp://www.gateway.com/g/sidepanel.html?Ch=Retail&SubCH=nofound&Br=GTW&Loc=ENG_US&Sys=PTB&M=M-6307
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\windows\system32\BAE.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [WPCUMI] c:\windows\system32\WpcUmi.exe
mRun: [PSQLLauncher] "c:\program files\protector suite ql\launcher.exe" /startup
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton 360\osCheck.exe"
mRun: [SigmatelSysTrayApp] sttray.exe
mRun: [PPort11reminder] "c:\program files\scansoft\paperport\ereg\ereg.exe" -r "c:\programdata\scansoft\paperport\11\config\ereg\Ereg.ini
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
mPolicies-system: DisableCAD = 1 (0x1)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
LSP: c:\windows\system32\wpclsp.dll
Trusted Zone: internet
Trusted Zone: mcafee.com
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {8FD07749-EFFA-48C6-947C-45A8D7BF422F} - hxxp://www.cyberlink.com/vista/prog/CLVistaGenie.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} - hxxp://www.onlineregister.com/gateway/serial/gwCID.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} - hxxp://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,5327/mcfscan.cab
Notify: igfxcui - igfxdev.dll
Notify: psfus - c:\windows\system32\psqlpwd.dll
LSA: Notification Packages = scecli psqlpwd

============= SERVICES / DRIVERS ===============

R0 AFS;AFS;c:\windows\system32\drivers\AFS.SYS [2008-6-14 79052]
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-1-31 64160]
R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2008-10-21 114768]
R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\ipsdefs\20090219.003\IDSvix86.sys [2009-2-21 270384]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2008-10-21 20560]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2008-10-21 51792]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-1-18 950096]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-2-25 101936]
R3 RTL8187B;Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter;c:\windows\system32\drivers\RTL8187B.sys [2008-10-24 342016]
R3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2009-2-19 41008]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-12 23888]
S3 NETw2v32;Intel® PRO/Wireless 2200BG Network Connection Driver for Windows Vista;c:\windows\system32\drivers\NETw2v32.sys [2006-11-2 2589184]
S3 PSI;PSI;c:\windows\system32\drivers\psi_mf.sys [2008-12-10 7808]
S3 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2008-9-10 356920]

=============== Created Last 30 ================

2009-02-25 13:07 <DIR> --d----- c:\program files\SpywareBlaster
2009-02-24 20:07 <DIR> --d----- c:\program files\Gadwin Systems
2009-02-24 19:49 <DIR> --d----- c:\program files\ScreenPrint
2009-02-24 18:05 <DIR> --d----- c:\program files\Secunia
2009-02-24 17:36 <DIR> --d----- c:\users\cc\appdata\roaming\Ethereal
2009-02-24 17:20 <DIR> --d----- c:\program files\EULAlyzer
2009-02-19 11:31 24,112 a------- c:\windows\system32\drivers\SymIMV.sys
2009-02-19 11:31 9,844 a------- c:\windows\system32\drivers\SymRedir.cat
2009-02-19 11:31 1,611 a------- c:\windows\system32\drivers\SymRedir.inf
2009-02-19 11:31 41,008 a------- c:\windows\system32\drivers\symndisv.sys
2009-02-19 11:31 184,496 a------- c:\windows\system32\drivers\symtdi.sys
2009-02-19 11:31 96,560 a------- c:\windows\system32\drivers\symfw.sys
2009-02-19 11:31 38,576 a------- c:\windows\system32\drivers\symids.sys
2009-02-19 11:31 22,320 a------- c:\windows\system32\drivers\symredrv.sys
2009-02-19 11:31 13,616 a------- c:\windows\system32\drivers\symdns.sys
2009-02-15 17:11 <DIR> --d----- c:\users\cc\appdata\roaming\Individual Software
2009-02-15 13:39 <DIR> --d----- c:\program files\VS Revo Group
2009-02-15 13:03 428,544 a------- c:\windows\system32\EncDec.dll
2009-02-15 13:03 217,088 a------- c:\windows\system32\psisrndr.ax
2009-02-15 13:03 293,376 a------- c:\windows\system32\psisdecd.dll
2009-02-15 13:03 177,664 a------- c:\windows\system32\mpg2splt.ax
2009-02-15 13:03 80,896 a------- c:\windows\system32\MSNP.ax
2009-02-11 18:00 827,392 a------- c:\windows\system32\wininet.dll
2009-02-11 18:00 1,383,424 a------- c:\windows\system32\mshtml.tlb
2009-02-05 22:14 97,800 a------- c:\windows\system32\infocardapi.dll
2009-02-05 22:14 105,016 a------- c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll
2009-02-05 22:14 37,384 a------- c:\windows\system32\infocardcpl.cpl
2009-02-05 22:14 622,080 a------- c:\windows\system32\icardagt.exe
2009-02-05 22:14 43,544 a------- c:\windows\system32\PresentationHostProxy.dll
2009-02-05 22:14 11,264 a------- c:\windows\system32\icardres.dll
2009-02-05 22:14 781,344 a------- c:\windows\system32\PresentationNative_v0300.dll
2009-02-05 22:14 326,160 a------- c:\windows\system32\PresentationHost.exe
2009-02-05 22:05 96,760 a------- c:\windows\system32\dfshim.dll
2009-02-05 22:05 282,112 a------- c:\windows\system32\mscoree.dll
2009-02-05 22:05 41,984 a------- c:\windows\system32\netfxperf.dll
2009-02-05 22:05 158,720 a------- c:\windows\system32\mscorier.dll
2009-02-05 22:05 83,968 a------- c:\windows\system32\mscories.dll
2009-01-31 23:01 15,688 a------- c:\windows\system32\lsdelete.exe
2009-01-31 18:51 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-01-31 18:50 <DIR> -cd-h--- c:\programdata\{83C91755-2546-441D-AC40-9A6B4B860800}
2009-01-31 18:50 <DIR> -cd-h--- c:\progra~2\{83C91755-2546-441D-AC40-9A6B4B860800}
2009-01-31 18:50 <DIR> --d----- c:\program files\Lavasoft

==================== Find3M ====================

2009-02-26 21:17 143,360 a------- c:\windows\inf\infstrng.dat
2009-02-26 21:17 86,016 a------- c:\windows\inf\infstor.dat
2009-02-26 21:17 51,200 a------- c:\windows\inf\infpub.dat
2009-02-05 15:06 51,792 a------- c:\windows\system32\drivers\aswMonFlt.sys
2009-01-09 21:23 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-01-09 21:23 10,635 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-01-09 21:23 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-01-04 18:38 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-01-04 18:38 15,504 a------- c:\windows\system32\drivers\mbam.sys
2008-12-23 03:47 10,240 a------- c:\windows\system32\RtNicProp32.dll
2008-10-05 16:59 812,344 a------- c:\program files\HJTInstall.exe
2008-10-05 13:42 19,153,264 a------- c:\program files\aaw2008.exe
2008-09-09 20:51 126 a------- c:\users\cc\appdata\roaming\wklnhst.dat
2008-09-09 17:41 174 a--sh--- c:\program files\desktop.ini
2008-09-09 17:27 665,600 a------- c:\windows\inf\drvindex.dat
2008-05-10 22:25 53,766,139 a------- c:\program files\PSQL582Build4272.zip
2006-11-02 06:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 06:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 06:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 06:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 03:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 03:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 03:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 03:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-07-11 21:08 16,384 a--sh--- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2008-07-11 21:08 32,768 a--sh--- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2008-07-11 21:08 16,384 a--sh--- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\cookies\index.dat

============= FINISH: 13:27:06.64 ===============

Attached Files



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#2 Cece60

Cece60
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  • Location:Chicagoland
  • Local time:11:04 PM

Posted 28 February 2009 - 11:15 PM

Something else has started to happen. I have Norton 360 and when I log in as Administrator, it works fine. When I log into my other user account (not an admin acct) it says my "Phishing protection is off" and my "browser is not set to detect fraudulent web sites or authenticate genuine Web sites". When I open Internet Explorer the Norton balloon opens which says: "For best results, we recommend you change your default phishing filter to Norton 360". Then it asks if I want to make this change now. When I click yes, it tells me it will not open in protected mode. So now I just click no and make sure the Phishing filter in the "tools" on the IE toolbar is on. I'm not sure what that's all about.

Another problem (will it ever end) that started is when I do a search and pick one of the websites in the list, instead of opening a new tab like it always has, it wants to download it to my computer. Weird. I hope this made sense.
Thanks again for your help.
Cece

#3 Hoov

Hoov

  • Malware Response Team
  • 3,519 posts
  • OFFLINE
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  • Location:Mikado Michigan
  • Local time:11:04 PM

Posted 11 March 2009 - 02:19 PM

Howdy, my name is Hoov, and I will be helping you with your dilemma. Appologies for taking so long in getting to you and your problem.

Please make sure you watch this thread for responses. If you click the options tab at the top of your first post, you can select to track this thread.

Here is what I am asking you to do during the repair of your computer

*Tell me everything that you have done, if anything, to try and fix this problem.

*Please only use 1 forum to help clear up your problem. Posting on more than 1 and following instructions from more than 1 forum will cause those helping you to pull out thier hair.

*Follow my instructions - If you can't for some reason, or if you don't understand something, please tell me. If you deviate from my instructions, tell me, it may make a difference on where we go. Don't install anything, even other programs that have nothing to do with security or malware, it could cause things to change, and I would never know it.

*Have faith. I will do all I can to get your computer working, and if I can't - someone else here will know something else to try.

*Stick with me to the end. My aim is to fix your problems, and give you the tools and knowledge to keep this from happening again.

Now onto trying to fix your computer. I am looking over your log, and I will be back in a bit with some instructions.

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

Download and scan with Spybot S&D 1.6.0
http://www.safer-networking.org/en/download/index.html

1. Install Spybot. Be sure to UNCHECK TeaTimer when presented with the option to install.
2. Run Spybot, go to the Menu Bar at the top choose Mode and make certain that "Default mode" has a check mark beside it.
3. Click the button "Search for Updates".
4. If any updates are found, install them by placing a checkmark next to each one and clicking "Download Updates".If you encounter any error messages while downloading the updates, manually download them from here.
5. Click on "Immunize". When it detects what has or has not been blocked, block all remaining items by clicking the green plus sign next to immunize at the top.
6. Click the button "Check for Problems".
7. When Spybot is complete, it will be showing RED entries, bold BLACK entries and GREEN entries in the window.
8. Make certain there is a check mark beside all of the RED entries ONLY.
9. Choose "Fix Selected Problems" and allow Spybot to fix the RED entries.
10. When the fix is done, right click in the white area of the report and select save results to file. Save the file and the attach it to your next post.
11. REBOOT to complete the scan and clear memory.

Note: After Windows loads, Spybot may run again to clean some files that it could not clean during the prior session. Follow the same procedure.
Make sure you turn off your browser before doing the immunization part of the procedure.

After Spybot Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#4 Cece60

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Posted 13 March 2009 - 03:27 PM

Hello Hoov,
Thank You for responding and for your help. The wait really wasn’t as long as I had expected, not too bad really.

Everything is still pretty much as I explained above. I scan with Malwarebytes, Spybot and Norton’s 360 (and just added SuperAntiSpyware) on a regular basis and have spyware blaster and avast running as well. I have Spyware Dr that I have disabled and only enable and use every once in a while to see if it catches anything, then I disable it again. Please let me know if I’m overdoing it.
I uninstalled and reinstalled both Spybot and Malwarebytes, so they would be setup exactly the way you described in your response letter. I ran both and came up with nothing. The Spybot log is attached because of its length and the Malwarebytes log is pasted below:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Malwarebytes' Anti-Malware 1.34
Database version: 1838
Windows 6.0.6001 Service Pack 1

3/12/2009 9:52:14 PM
mbam-log-2009-03-12 (21-52-14).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 280979
Time elapsed: 1 hour(s), 8 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Just let me know what to do next, ok? Thanks again.
Cece

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#5 Hoov

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Posted 13 March 2009 - 07:04 PM

Can you do a scan with spyware doctor and post a log?
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#6 Cece60

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Posted 17 March 2009 - 04:29 PM

Hi Hoov,
I had to make a screenshot of the results and then attach them because it wouldn't let me copy and paste them. Thanks for your patience.

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#7 Hoov

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Posted 17 March 2009 - 04:48 PM

Do a search for iwin.com on your entire C: drive and delete anything that comes up. If it won't delete let me know. If it is a folder delete the entire contents of the folder as well. After deleting them all, empty your recycle bin.

Reboot the computer and test out your browser. Let me know what happens.
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#8 Hoov

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Posted 22 March 2009 - 06:34 PM

Cece60, do you still need help?
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#9 Hoov

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Posted 06 April 2009 - 10:18 PM

This thread is closed due to inactivity.
If you need this topic reopened, please send me a PM. This applies to the thread originator only, all others start a new thread.
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Tilting at windmills hurts you more than the windmills.
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