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Desktop not loading properly and no text strings appear, Windows XP Home


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#1 MichaelJD

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Posted 27 February 2009 - 02:03 PM

My computer is suddenly not loading the desktop in windows XP. When I enter my password on the load up screen the system tray items flick across the lower ststus bar and when the dektop loads only the items are showinh with no text strings. When I try and open any dialogue box noo text i shown. On the start button the pop up box appears with icons on the left but only text for internet explorer and outlook and a totally black box on the right.

Internet explorer opens and works but there is no text in the address bar at the top or in the favorites box (again only icons).

I have tried to load in safe mode but only "safe mode" appears in the corners of a black screen with a warning dialogue box which has no text showing.

I have run spybot search and destroy from the desktop which ran ok but then "encountered an error and had to be shut down" when I tried to clean two folders it found - MyWay and Right Media. I also tried to run PC-Cillin but this was taking so much longer than usual then got stuck after 181 files so I stopped the process.

Any help on what to do next would be very appreciated

Mike

(Post moved from Windows xp as advised)

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#2 garmanma

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Posted 27 February 2009 - 08:10 PM

Turn on your computer, in Normal mode
Right-click on the bottom of the screen and Open Task Manager
Click on the applications tab and end the processes
Open task Manager again and click on the New Task button
Type in - explorer.exe - and click OK
Is your Desktop normal now?
Mark
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why won't my laptop work?

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#3 MichaelJD

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Posted 28 February 2009 - 03:08 AM

Mark,

The problem is that no xp dialogue box/pop up box displays any text when it opens so I can't perform anything - the same happens in safe mode as well.

I did control-alt-delete to open task manager and when the blank box opened clicked on the second tab then clicked the end process button on the bottom right then when the warning box appeared, with no text!, hit return (as YES is the default- I was mirroring the process on my work laptop). Nothing changed when I did this process.

As internet explorer works (with no text in the task bar but ok otherwise) I opened and ran kaspersky online scan which showed no infections.

Do you think this could be a corrupt xp file rather than an infection?

Thanks

Mike

#4 MichaelJD

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Posted 28 February 2009 - 11:01 AM

Mark,

Things have gone from bad to worse and I am now re-installing xp on a re-formatted C drive !

thanks

Mike

#5 garmanma

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Posted 28 February 2009 - 01:46 PM

I'm sorry it ended that way, but sometimes it's best.
Now you know your computer is not compromised
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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