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Intermittent DNS failure - presumably malware


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#1 gman49

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Posted 26 February 2009 - 02:21 PM

I have 2 XP Pro machines with intermittent DNS failure. Both machines see their respective routers. I can pull up the router configuration screens. DHCP is enabled. Both routers see the ailing machines. Each router has multiple machines that are OK. One PC has Avast Pro, the other Norton 360. The 2 computers have no hardware in common but have had 1 common user. DNS is intermittent on both. Have swapped ports and cables. Both routers resolve DNS queries and the diagnostics are clean. I don't believe the problem is in the hardware, however I have run GMER, Trojan Remover, MBAM, Norton 360, Kidokiller, Avast cleaner, Smitfraudfix, winsockxpfix, and Kaspersky Rescue disk with no results. Any ideas?


DDS (Ver_09-02-01.01) - NTFSx86
Run by Bill Marshall at 13:37:39.20 on Thu 02/26/2009
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.485 [GMT -5:00]

AV: Norton 360 Premier Edition *On-access scanning enabled* (Updated)
FW: Norton 360 Premier Edition *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Acer\LANScope Agent\awServ.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Acer\Empowering Technology\eLock\LockServ.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Sandboxie\SbieSvc.exe
C:\Program Files\Pwrchute\ups.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\SysMonitor.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
C:\Acer\LANScope Agent\awtray.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Acer\Empowering Technology\eLock\Monitor\LockMon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Sandboxie\SbieCtrl.exe
C:\Acer\Empowering Technology\Acer.Empowering.Framework.Launcher.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Secunia\PSI\psi.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
C:\WINDOWS\pchealth\helpctr\binaries\helpctr.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpHost.exe
C:\Documents and Settings\Bill Marshall\Desktop\dds.scr

============== Pseudo HJT Report ===============

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: AcroIEToolbarHelper Class: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\4.1.805.4472\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Acer eDataSecurity Management: {5cbe3b7c-1e47-477e-a7dd-396db0476e29} - c:\windows\system32\eDStoolbar.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [SandboxieControl] "c:\program files\sandboxie\SbieCtrl.exe"
mRun: [LaunchApp] Alaunch
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [SkyTel] SkyTel.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [ntiMUI] c:\program files\newtech infosystems\nti cd & dvd-maker 7\ntiMUI.exe
mRun: [<NO NAME>]
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [IMEKRMIG6.1] c:\windows\ime\imkr6_1\IMEKRMIG.EXE
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Acer Empowering Technology Monitor] c:\windows\system32\SysMonitor.exe
mRun: [eDataSecurity Loader] c:\acer\empowering technology\edatasecurity\eDSloader.exe 0
mRun: [eLockMonitor] c:\acer\empowering technology\elock\monitor\LaunchMonitor.exe
mRun: [eRecoveryService] c:\acer\empowering technology\erecovery\eRAgent.exe
mRun: [AdminWorks Tray] "c:\acer\lanscope agent\awtray.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton 360 premier edition\osCheck.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [TrojanScanner] c:\program files\trojan remover\Trjscan.exe /boot
StartupFolder: c:\docume~1\billma~1\startm~1\programs\startup\secuni~1.lnk - c:\program files\secunia\psi\psi.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\acerem~1.lnk - c:\acer\empowering technology\Acer.Empowering.Framework.Launcher.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\acroba~1.lnk - c:\program files\adobe\acrobat 6.0\distillr\acrotray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\autoru~1\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader5.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1188405339156
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1188501503781
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {B3E32D88-8E7F-468F-B0E2-3A300FD4A82C} - hxxp://myitlab.pearsoned.com/Pegasus/Modules/SIMIntegration/Resources/ax/stub.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
TCP: {624EE7A3-9B91-4512-AD48-FA9E66B6C96F} = 134.200.0.5
TCP: {63B80DED-81DC-4FEC-BC5F-D9355DA8E6F3} = 24.92.226.11,24.92.226.12
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\billma~1\applic~1\mozilla\firefox\profiles\l60rtxcc.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - component: c:\program files\mozilla firefox\components\coFFPlgn.dll
FF - plugin: c:\program files\google\google updater\2.4.1368.5602\npCIDetect13.dll

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============

R1 OsaFsLoc;OsaFsLoc;c:\windows\system32\drivers\OsaFsLoc.sys [2006-4-14 18407]
R2 AWService;AdminWorks Agent X6;c:\acer\lanscope agent\awServ.exe [2006-4-21 67072]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R2 eLock2BurnerLockDriver;eLock2BurnerLockDriver;c:\windows\system32\eLock2BurnerLockDriver.sys [2007-8-28 17536]
R2 eLock2FSCTLDriver;eLock2FSCTLDriver;c:\windows\system32\eLock2FSCTLDriver.sys [2007-8-28 90112]
R2 osaio;osaio;c:\windows\system32\drivers\osaio.sys [2005-6-30 7296]
R2 osanbm;osanbm;c:\windows\system32\drivers\osanbm.sys [2005-3-31 4010]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090224.048\NAVENG.SYS [2009-2-25 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090224.048\NAVEX15.SYS [2009-2-25 876144]
R3 SbieDrv;SbieDrv;c:\program files\sandboxie\SbieDrv.sys [2009-1-5 103936]
S3 Acer ODDSpeedControl;Acer ODDSpeedControl;c:\acer\empowering technology\eacoustics\oddspeedctl\speedcontrol.exe [2007-8-28 81920]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-12 23888]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2009-2-26 38496]
S3 PSI;PSI;c:\windows\system32\drivers\psi_mf.sys [2008-12-10 7808]

=============== Created Last 30 ================

2009-02-26 10:13 <DIR> --d----- c:\docume~1\billma~1\applic~1\Malwarebytes
2009-02-26 10:13 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-02-26 10:13 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-02-26 10:13 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-02-26 10:13 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-02-26 04:23 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Kaspersky Lab
2009-02-25 11:44 250 a------- c:\windows\gmer.ini
2009-02-25 11:29 <DIR> --d----- c:\documents and settings\bill marshall\SmitfraudFix
2009-02-25 11:18 4,462 a------- c:\windows\system32\tmp.reg
2009-02-25 11:18 <DIR> --d----- C:\SmitfraudFix
2009-02-25 11:18 1,660,821 a------- C:\SmitfraudFix.exe
2009-02-25 10:15 162,304 a------- c:\windows\system32\ztvunrar36.dll
2009-02-25 10:15 153,088 a------- c:\windows\system32\UNRAR3.dll
2009-02-25 10:15 77,312 a------- c:\windows\system32\ztvunace26.dll
2009-02-25 10:15 75,264 a------- c:\windows\system32\unacev2.dll
2009-02-25 10:15 69,632 a------- c:\windows\system32\ztvcabinet.dll
2009-02-25 10:15 <DIR> --d----- c:\program files\Trojan Remover
2009-02-25 10:15 <DIR> --d----- c:\docume~1\billma~1\applic~1\Simply Super Software
2009-02-25 10:15 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Simply Super Software
2009-02-19 12:03 579,464 a------- c:\windows\system32\SymNeti.dll
2009-02-19 12:03 207,240 a------- c:\windows\system32\SymRedir.dll
2009-02-19 11:31 9,844 a------- c:\windows\system32\drivers\SymRedir.cat
2009-02-19 11:31 1,611 a------- c:\windows\system32\drivers\SymRedir.inf
2009-02-19 11:31 41,008 a------- c:\windows\system32\drivers\symndisv.sys
2009-02-19 11:31 184,496 a------- c:\windows\system32\drivers\symtdi.sys
2009-02-19 11:31 96,560 a------- c:\windows\system32\drivers\symfw.sys
2009-02-19 11:31 38,576 a------- c:\windows\system32\drivers\symids.sys
2009-02-19 11:31 37,424 a------- c:\windows\system32\drivers\symndis.sys
2009-02-19 11:31 22,320 a------- c:\windows\system32\drivers\symredrv.sys
2009-02-19 11:31 13,616 a------- c:\windows\system32\drivers\symdns.sys
2009-02-10 16:19 21 a------- c:\windows\hpjmonsv.ini
2009-02-10 15:34 <DIR> --d----- c:\program files\Eisenhandler
2009-02-10 12:40 78 a------- c:\windows\system32\hpstatus.udf
2009-02-10 12:40 262 a------- c:\windows\hpbafd.ini
2009-02-10 12:39 266 a------- c:\windows\hpprxsvr.mtx
2009-02-10 12:39 4,329 a------- c:\windows\hpsasdrv.mtx
2009-02-10 12:39 2,503 a------- c:\windows\hpstatus.ini
2009-02-10 12:39 17,568 a------- c:\windows\system32\drivers\hppaufd0.sys
2009-02-10 12:39 94,274 a------- c:\windows\system32\HPBHealr.dll
2009-02-10 12:39 58,368 a------- c:\windows\system32\hpdomon.dll
2009-02-10 12:39 53,248 a------- c:\windows\system32\hpbmmon.dll
2009-02-10 12:38 306,688 a------- c:\windows\IsUninst.exe
2009-02-10 12:07 25,856 ac------ c:\windows\system32\dllcache\usbprint.sys
2009-02-10 12:07 25,856 a------- c:\windows\system32\drivers\usbprint.sys
2009-02-10 11:32 111,616 a------- c:\windows\system\BTRV200.DLL
2009-02-04 11:43 73,728 a------- c:\windows\system32\javacpl.cpl
2009-02-04 10:37 <DIR> --d----- c:\program files\Secunia

==================== Find3M ====================

2009-02-26 10:57 170,842 a------- c:\windows\pchealth\helpctr\config\cache\Professional_32_1033.dat
2009-02-19 11:31 31,280 a------- c:\windows\system32\drivers\SymIM.sys
2009-02-10 11:29 86,272 a------- c:\windows\system32\GDIPFONTCACHEV1.DAT
2009-02-04 11:43 410,984 a------- c:\windows\system32\deploytk.dll
2009-01-14 06:46 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-01-14 06:46 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2009-01-14 06:46 10,635 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-01-14 06:46 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2008-12-20 18:15 826,368 a------- c:\windows\system32\wininet.dll
2008-07-23 10:27 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008072320080724\index.dat

============= FINISH: 13:38:28.39 ===============

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#2 gman49

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Posted 06 March 2009 - 01:48 PM

An update...

Running Wireshark with the 2 PCs shows that DNS requests are being broadcast on the subnet (192.168.1.255); and even though the DNS server addresses are correctly entered into the TCP/IP properties and registry, they are not being used. Any Ideas anyone?

#3 KoanYorel

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Posted 13 March 2009 - 07:14 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#4 KoanYorel

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Posted 17 March 2009 - 11:41 PM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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