Scanning with MBAM in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, it loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. For optimal removal, normal mode is recommended
so it does not limit the abilities of MBAM. Doing a safe mode scan should only be done when a regular mode scan fails.
Please post the results of your MBAM scan for review.
To retrieve the MBAM scan log information, launch MBAB.
- Click the Logs Tab at the top.
- The log will be named by the date of scan in the following format:
mbam-log-2009-01-12(13-35-16).txt <- your dates will be different from this example
-- If you have previously used MBAM, there may be several logs showing in the list.
- Click on the log name to highlight it.
- Go to the bottom and click on Open.
- The log should automatically open in notepad as a text file.
- Go to Edit and choose Select all.
- Go back to Edit and choose Copy or right-click on the highlighted text and choose copy from there.
- Come back to this thread, click Add Reply, then right-click and choose Paste.
- Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
- Exit MBAM when done.
If you're using Windows 2000/XP, please print out and follow these instructions: "How to use SDFix
". <- for Windows 2000/XP ONLY!When using this tool, you must use the Administrator's account or an account with "Administrative rights"
- Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
- Please be patient as the scan may take up to 20 minutes to complete.
- When the process is complete, the SDFix report log will open in Notepad and automatically be saved in the SDFix folder as Report.txt.
- If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
- The SDFix report log (Report.txt) will open in Notepad and automatically be saved in the SDFix folder.
- Please copy and paste the contents of Report.txt in your next reply.
- Be sure to re-enable you anti-virus and other security programs before connecting to the Internet.
was a backdoor Trojan.Sdbot
. Backdoor Trojans
are very dangerous
because they provide a means of accessing a computer system that bypasses security mechanisms and steal sensitive information like passwords, personal and financial data which they send back to the hacker. Remote attackers use backdoor Trojans as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge. Read Danger: Remote Access Trojans
If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately
to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised
. They should be changed using a clean computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router
, you need to reset it with a strong logon/password so the malware cannot gain control again. and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:
Although the infection was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure
. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read: