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Advice Needed for managing shared e-mails


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#1 InterestinglyAverage

InterestinglyAverage

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Posted 26 February 2009 - 10:11 AM

Hi everyone. I am administering an Exchange mail server, with numerous clients connected via Outlook 2007, and could use some advice or suggestions regarding solutions to a particular problem.

We have an e-mail address that customers can use to submit special requests. We currently direct these e-mails to a shared folder so everyone in the sales department can view the messages. Because these e-mails do not come through regularly, we are trying to find a way for users to be notified when new messages are received. It is important that these notifications go to everyone in the department so that if a user is out the notifications won't be missed by others. Is there any solution within Exchange/Outlook that would let us do this?

Rules do not seem to work with messages in shared folders, so I can't set it up on each employee's computer to monitor the folder. If I send the messages to a single user's mailbox, if that user is out sick nobody else would know about incoming messages, and noone would be able to view messages if they needed to refer back.
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