Posted 26 February 2009 - 10:11 AM
Hi everyone. I am administering an Exchange mail server, with numerous clients connected via Outlook 2007, and could use some advice or suggestions regarding solutions to a particular problem.
We have an e-mail address that customers can use to submit special requests. We currently direct these e-mails to a shared folder so everyone in the sales department can view the messages. Because these e-mails do not come through regularly, we are trying to find a way for users to be notified when new messages are received. It is important that these notifications go to everyone in the department so that if a user is out the notifications won't be missed by others. Is there any solution within Exchange/Outlook that would let us do this?
Rules do not seem to work with messages in shared folders, so I can't set it up on each employee's computer to monitor the folder. If I send the messages to a single user's mailbox, if that user is out sick nobody else would know about incoming messages, and noone would be able to view messages if they needed to refer back.
The only way to learn anything is to question everything.