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Email not being delivered or returned


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#1 NCJason

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Posted 25 February 2009 - 03:51 PM

We continue to have problems with our email not being delivered or not being delivered in a timely fashion. We can send an email and it may never reach the recipient and it does not get bounced back to us so we don't know that there was a problem. We can send one email to multiple recipients, and it may be delivered to all of them, one of them or none of them. We have this problem sending to people within the company as well as people with different domains. These can be new emails, forwards or a reply to a previous email. A reoccurring problem, usually when emailing someone outside the company, the two people can be emailing back and forth and the email may suddenly be marked as spam (by the email server outside the company) and returned to the sender. There is nothing consistent with the issues, the users, emails with attachments, or the email client. We are out of things to look at for possible causes and our email host (a reseller) is out of suggestions for possible resolutions. The issue is impacting our business because we never know if our emails are reaching our clients.

Jason

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#2 dc3

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Posted 26 February 2009 - 06:01 AM

ISPs are notorious for denying that they are having any problems with their servers. I'd press them on this one.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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