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pro system scanner and spyware remover 2009


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9 replies to this topic

#1 sotasteve

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Posted 25 February 2009 - 09:58 AM

Hi, I have pro system scanner and spyware remover 2009 on my system. I have run Super anti spyware and Malwarebyte's anti malware. They did remove a trojan at one point but the infection continues. I'm on a pc with xp pro sp2. Please help.
Thank You sotasteve

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#2 DaChew

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Posted 25 February 2009 - 10:17 AM

Let's run another pass with MBAM, update it

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/


also post an earlier log of MBAM showing infection
Chewy

No. Try not. Do... or do not. There is no try.

#3 sotasteve

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Posted 25 February 2009 - 10:48 AM

Thanks for your response here is the mbam log from a couple of dys ago:

Malwarebytes' Anti-Malware 1.32
Database version: 1616
Windows 5.1.2600 Service Pack 2

2/21/2009 4:46:28 PM
mbam-log-2009-02-21 (16-46-28).txt

Scan type: Quick Scan
Objects scanned: 58855
Time elapsed: 3 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows.0\system32\userinit.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\userinit.exe -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogOff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS.0\system32\QWc4j6GM.exe.a_a (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS.0\system32\drivers\etc\services (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.



Here's the one I just ran:

Malwarebytes' Anti-Malware 1.34
Database version: 1801
Windows 5.1.2600 Service Pack 2

2/25/2009 10:45:47 AM
mbam-log-2009-02-25 (10-45-47).txt

Scan type: Quick Scan
Objects scanned: 73261
Time elapsed: 1 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows.0\system32\userinit.exe -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\userinit.exe -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 DaChew

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Posted 25 February 2009 - 10:58 AM

Please do an online scan with Kaspersky WebScanner

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
    Extended (if available otherwise Standard)
    • Scan Options:
    Scan Archives
    Scan Mail Bases
  • Click OK
  • Now under select a target to scan:Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

Chewy

No. Try not. Do... or do not. There is no try.

#5 sotasteve

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Posted 25 February 2009 - 03:32 PM

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7 REPORT
Wednesday, February 25, 2009
Operating System: Microsoft Windows XP Professional Service Pack 2 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Wednesday, February 25, 2009 18:01:45
Records in database: 1843946
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - File:

Here is the Kaspersky
Scan statistics:
Files scanned: 104646
Threat name: 2
Infected objects: 2
Suspicious objects: 5
Duration of the scan: 01:20:02


File name / Threat name / Threats count
C:\WINDOWS.0\system32\userinit.exe/C:\WINDOWS.0\system32\userinit.exe Infected: Trojan-Downloader.Win32.FraudLoad.vkvz 1
C:\Documents and Settings\Steve\Local Settings\Application Data\Identities\{49D08985-68F5-4FD7-92DB-F0A6F7CE4F0A}\Microsoft\Outlook Express\Deleted Items.dbx Suspicious: Trojan-Spy.HTML.Fraud.gen 5
C:\WINDOWS.0\system32\userinit.exe Infected: Trojan-Downloader.Win32.FraudLoad.vkvz 1

The selected area was scanned.

#6 DaChew

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Posted 25 February 2009 - 05:18 PM

userinit.exe Infected


That file is a system one and MBAM won't touch it since your computer won't boot without it.

We need to find a good copy and replace it.

Let me get someone to suggest a remedy.
Chewy

No. Try not. Do... or do not. There is no try.

#7 DaChew

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Posted 25 February 2009 - 10:44 PM

http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

There may be other nasties hiding still, I would suggest you do the preperations for posting in the HJT forum
Chewy

No. Try not. Do... or do not. There is no try.

#8 sotasteve

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Posted 26 February 2009 - 01:01 PM

Thanks,
Iwasn't sure if I should repost in the HJT forum or if you were forwarding this to someone. Please let me know. Thanks for your help.
Sotasteve

#9 DaChew

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Posted 26 February 2009 - 04:31 PM

As I suspected the fix will require tools and scanners we don't use in this forum.

Go ahead and post and good luck.
Chewy

No. Try not. Do... or do not. There is no try.

#10 Orange Blossom

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Posted 27 February 2009 - 07:42 PM

Hello sotasteve,

Now that you have a log posted here: http://www.bleepingcomputer.com/forums/t/207005/pro-system-scanner-and-spyware-remover-2009/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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