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PLEASE HELP - NEED ADVICE


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9 replies to this topic

#1 SuperD

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Posted 25 February 2009 - 12:28 AM

I understand that you guys are busy and Ive seen this problem being reported all over. But I cant seem to get any help with these logs etc. I am new to this and would really appreciate if someone could get this stupid google redirect problem OFF my computer. Just tell me what I have to do.....Pleeez!

Malware causing problems
On the 17th Feb my CA virus detector picked up the fact that my machine had been hit with the Bredolab Trojan (got it after visiting the Auto Trader canada site). Since then I have used CA, MalwareBytes Anti Malware, Ad-aware. Seems to have cleaned up some stuff but now I am getting the Google redirect problem (Sites going to wrong address) from the Safari Browser. I am worried because I am not sure whats happening.Also heard that some Trojans mess with the system restore....am new to this stuff. Can anyone help please.
Its been ages now and Im running out of patience. Each time I run adaware it cleans up crap but malwarebytes says Im ok!!

THX

P.S If anyone needs to see any logs just let me know.

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#2 KoanYorel

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Posted 25 February 2009 - 09:52 AM

Moved from HJT to more appropriate
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 DaChew

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Posted 25 February 2009 - 10:00 AM

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/

scan all drives but cd/dvd drives
Chewy

No. Try not. Do... or do not. There is no try.

#4 SuperD

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Posted 25 February 2009 - 06:02 PM

Thanks daChew for helping out! I did as you said. Also posting the Malwarebytes scan info and Hijack logs. The redirect is still happening.

Malwarebytes' Anti-Malware 1.34
Database version: 1802
Windows 5.1.2600 Service Pack 3

2/25/2009 5:38:00 PM
mbam-log-2009-02-25 (17-38-00).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 282193
Time elapsed: 1 hour(s), 56 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

HiJack This log deleted as this isn't the forum where we analyze them. ~ OB

Edited by Orange Blossom, 04 March 2009 - 06:20 PM.


#5 SuperD

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Posted 27 February 2009 - 03:19 PM

Havent heard anything else following the previous instructions to my problem....not sure what to do. I was asked to post my MBAM log and also added my Hijack Log. Just noticed that im not supposed to add Hijack logs on this forum. (Its just that my post had been moved)Wondering if my post is being ignored??

#6 SuperD

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Posted 02 March 2009 - 10:45 PM

Ive read so many posts about the Google redirect virus. Is this a new virus? Why is it that there are no solutions posted by Google?
I understand that everyone may have different versions of this pest but I need help. Its been over 1 month and my browsers (Firefox,Safari and IE) are becoming useless.
I cannot clean this without help from an expert...please!

History: Ran CA Virus, Adware, MBAM, ATF and Goored (1)


My MBAM Log

Malwarebytes' Anti-Malware 1.34
Database version: 1802
Windows 5.1.2600 Service Pack 3

2/25/2009 5:38:00 PM
mbam-log-2009-02-25 (17-38-00).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 282193
Time elapsed: 1 hour(s), 56 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

GOORED LOG:

GooredFix v1.91 by jpshortstuff
Log created at 22:30 on 02/03/2009 running Option #1
Firefox version 3.0.6 (en-US)

=====Suspect Goored Entries=====

=====Dumping Registry Values=====

[HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Mozilla Firefox 3.0.6\extensions]
"Plugins"="C:\Program Files\Mozilla Firefox\plugins"

[HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Mozilla Firefox 3.0.6\extensions]
"Components"="C:\Program Files\Mozilla Firefox\components"

[HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\extensions]
"jqs@sun.com"="C:\Program Files\Java\jre6\lib\deploy\jqs\ff"

[HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\extensions]
"{ABDE892B-13A8-4d1b-88E6-365A6E755758}"="C:\Program Files\Real\RealPlayer\browserrecord"

Merged topics. Topic title was: Google redirect solution? Is there one? ~ OB

Edited by Orange Blossom, 04 March 2009 - 06:23 PM.


#7 DaChew

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Posted 02 March 2009 - 11:06 PM

http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

You should follow these directions and post a DDS report/log in the HJT forum

http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Chewy

No. Try not. Do... or do not. There is no try.

#8 SuperD

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Posted 03 March 2009 - 11:18 PM

When I try and run DDS I get the black window flash for a few seconds and then it disappears?? What am I doing wrong?
I read about script blocking ...is this the probem...if so where do i turn this off? Or is it something else.

#9 DaChew

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Posted 04 March 2009 - 12:41 AM

Try this instead, be sure and mention that DDS won't run

Please download RSIT by random/random and save it to your Desktop.
http://images.malwareremoval.com/random/RSIT.exe
Double click on RSIT.exe to run RSIT
Before you click "Continue", make sure you change the List files/folders created or modified in the last 3 months
Click Continue at the disclaimer screen.
Once it has finished, two logs will open. Please post the contents of both log.txt and info.txt
Chewy

No. Try not. Do... or do not. There is no try.

#10 Orange Blossom

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Posted 04 March 2009 - 06:28 PM

Hello SuperD,

I merged your two topics in the Am I Infected forum for the sake of continuity. I will also be deleting one of the two topics you posted in the HiJack This forum as more than one topic can create massive confusion. The link of the remaining topic is in the next paragraph.

Now that you have a log posted here: http://www.bleepingcomputer.com/forums/t/208219/google-redirect-reposting/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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