Is this a work computer? If so, have you contacted and advised your IT Department
? In most work environments, the IT staff implement specific policies and procedures for the use of computer equipment and related resources. In fact, many companies will require you to read those policies and sign a statement of understanding. Further, they usually have procedures in place to deal with infections on the network and may not approve of employees seeking help at an online forum or outside the business office.
The malware you are dealing with may have already infected the network. The IT Department needs to be advised right away so they can take the appropriate measures.