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Unable to remove Malware.Trace and Trojan.Vundo

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6 replies to this topic

#1 kthx


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Posted 24 February 2009 - 06:28 PM


I am using Windows XP, Version 5.1, Service Pack 3

A few days ago my computer was infected by a virus. I noticed this when I started getting porn popup ads and after investigating further I noticed my security settings were turning themselves off (automatic updates and virus protection). I am currently using PC Tools Antivirus (free) and it did not track the virus. I also use Crap Cleaner frequently, and it did not track the virus.

I lurked these forums and performed the basic steps to have this removed. I downloaded Malware Bytes, updated, removed the infections (one of which was the Virtumonde.prx virus), and was given a false result saying my computer was clean. After that I downloaded and ran Vundo Fix and was also given a false result. Same story with VirtumundoBegone.

I downloaded SpyBot S&D and ran that, it tracked and traced several problems which I removed and it seemed to run faster. I also downloaded AVG free and Secunia PSI. I removed all old Java updates and now have the current version. After using all those I ran Malware Bytes again updated, did the full system scan, and the Malware.Trace and Trojan.Vundo were there. I removed them and Malware Bytes said they were gone. But they're not.

Every time I restart my computer a virus comes back. Today my computer tried to do an automatic update and when it went to restart, a blue screen came up with warnings and went off too quickly for me to read it. When it restarted I was able to get to my user screen, but it would not completely reboot and was stuck. I waited for a while, but my computer (laptop) started burning extremely hot, so I powered all the way down before it could reboot. Then, I powered back up and after I was logged in AVG ran and found a virus, I clicked "Heal." Then after that I ran Malware Bytes, updated, performed the full scan again, and Malware.Trace and Trojan.Vundo were there again. I click to get rid of them every time, but they keep coming back every time.

I would really appreciate your help!!

Please let me know if there are any logs you need me to post.

Thanks in advance!

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#2 boopme


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Posted 24 February 2009 - 07:15 PM

Hello and welcome, it makes life easier for us if we can see the scan logs so we can be sure of the next step. Vundo Fix and VirtumundoBegone are pretty much outdated now. So I will ask you to do 2 things next.

Rerun MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post 2 logs and Let us know how the PC is running now.
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#3 kthx

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Posted 24 February 2009 - 07:36 PM

Hi boopme,

Thank you very much for your prompt reply.

I performed the first MBAM step, so I will attach my scan log here before I reboot and perform the rest of the steps.


Malwarebytes' Anti-Malware 1.34
Database version: 1800
Windows 5.1.2600 Service Pack 3

2/24/2009 4:33:10 PM
mbam-log-2009-02-24 (16-33-10).txt

Scan type: Quick Scan
Objects scanned: 74451
Time elapsed: 12 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 kthx

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Posted 24 February 2009 - 11:03 PM

Hello again.

I have performed all of the steps since my last entry.

Please note: After I posted my MBAM log here and rebooted I was prompted with a Windows message which read it had "recovered from a serious error."

The following is my SUPER log after safe scan, quarantine, and reboot:


SUPERAntiSpyware Scan Log

Generated 02/24/2009 at 07:43 PM

Application Version : 4.25.1014

Core Rules Database Version : 3773
Trace Rules Database Version: 1732

Scan type : Complete Scan
Total Scan Time : 02:33:15

Memory items scanned : 231
Memory threats detected : 3
Registry items scanned : 6037
Registry threats detected : 38
File items scanned : 68831
File threats detected : 3


Adware.Vundo Variant/Rel
HKLM\SOFTWARE\Microsoft\MS Juan\me
HKLM\SOFTWARE\Microsoft\MS Juan\me#LTM
HKLM\SOFTWARE\Microsoft\MS Juan\me#CDY
HKLM\SOFTWARE\Microsoft\MS Juan\me#CNT
HKLM\SOFTWARE\Microsoft\MS Juan\me#LBL
HKLM\SOFTWARE\Microsoft\MS Juan\me#MN
HKLM\SOFTWARE\Microsoft\MS Juan\mm
HKLM\SOFTWARE\Microsoft\MS Juan\mm#LTM
HKLM\SOFTWARE\Microsoft\MS Juan\mm#CDY
HKLM\SOFTWARE\Microsoft\MS Juan\mm#CNT
HKLM\SOFTWARE\Microsoft\MS Juan\s4
HKLM\SOFTWARE\Microsoft\MS Juan\s4#LTM
HKLM\SOFTWARE\Microsoft\MS Juan\s4#CDY
HKLM\SOFTWARE\Microsoft\MS Juan\s4#CNT
HKLM\SOFTWARE\Microsoft\MS Juan\se
HKLM\SOFTWARE\Microsoft\MS Juan\se#LTM
HKLM\SOFTWARE\Microsoft\MS Juan\se#CDY
HKLM\SOFTWARE\Microsoft\MS Juan\se#CNT
HKLM\SOFTWARE\Microsoft\MS Juan\TrackDJuan
HKLM\SOFTWARE\Microsoft\MS Juan\TrackDJuan#LTM
HKLM\SOFTWARE\Microsoft\MS Juan\TrackDJuan#CDY
HKLM\SOFTWARE\Microsoft\MS Juan\TrackDJuan#CNT
HKLM\SOFTWARE\Microsoft\MS Track System
HKLM\SOFTWARE\Microsoft\MS Track System#Uid


#5 kthx

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Posted 24 February 2009 - 11:28 PM

Hi again,

Many sites are running smoothly and quickly now and others take a while, but I assume the slow sites are just naturally slow loaders.

---- I have not rebooted since my last post.


1.) I currently have two (2) anti virus programs [PC Tools (free), and AVG (free) - current versions], so should I delete one of them or keep them both?

2.) I have Spybot SD, and it runs on my taskbar. Should I keep it or delete it?

3.) Secunia PSI also runs on my taskbar. Do I keep or remove?

#6 kthx

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Posted 25 February 2009 - 12:29 AM

Since my last reply I hit restart and was prompted with the following situations:


end program - not responding



end program - not responding



I clicked the end now option on both before I restarted.

#7 rigel



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Posted 27 February 2009 - 10:52 PM

Hi kthx,

You need to remove one of the two antivirus packages. You can keep spybot S&D, but you need to disable the teatimer function when running your scan.

Please run this procedure and post it's log. Thanks!

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

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