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Out of memory error on machine with 4GB


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#1 VerumSeeker

VerumSeeker

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  • Local time:05:35 PM

Posted 24 February 2009 - 05:06 PM

Why does the Business Contact Manager fail? Please tell me this is not a malware problem?
I am trying to use Outlook 2007 Professional with Business Contact Manager.
I have two small .pst files that I use in Outlook. One is 240 MB and the other is 1,400 MB. Before I add a Business Contact Manager database the two .pst files work fine together. (And I have had a .pst file in the past that was 1,900 MB and worked fine).
And if I remove either of the .pst files and then add an empty BCM database everything seems to work OK. However, if I have both .pst files active and then try to add a new (empty) BCM database, I get the following message when Outlook attempts to start: "Cannot start processing services. There is not enough free memory to run this program. Quit one or more programs and then try again. And there are no programs other than Outlook running. This machine is running XP with SP3 and has 4 GB of Ram which should be waaaaaaay more than enough to handle this load. What is wrong? I am totally stumped at this point and am not sure what to even try next.
Here is what DDS reports:

DDS (Ver_09-02-01.01) - NTFSx86
Run by Administrator at 15:58:12.37 on Tue 02/24/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3327.2105 [GMT -6:00]

AV: Norton Internet Security *On-access scanning enabled* (Updated)
FW: Norton Internet Security *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\ASUS\Drive Xpert\SteelVine.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
T:\Editors\UltraEditStudio\v09-0\UEStudio.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
T:\Registry Tools\HiJackThis\HijackThis.exe
T:\Registry Tools\DDS\dds.scr

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local
mWinlogon: SfcDisable=-99 (0xffffff9d)
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\16.2.0.7\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\16.2.0.7\IPSBHO.DLL
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\16.2.0.7\coIEPlg.dll
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [SetDefPrt] c:\program files\brother\brmfl04g\BrStDvPt.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {44226DFF-747E-4edc-B30C-78752E50CD0C} - {44226DFF-747E-4edc-B30C-78752E50CD0C} - c:\program files\ati multimedia\dtv\EXPLBAR.DLL
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1232082596171
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton internet security\engine\16.2.0.7\CoIEPlg.dll
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1\applic~1\mozilla\firefox\profiles\8d76m19y.default\
FF - prefs.js: browser.startup.homepage - hxxp://news.google.com/nwshp?hl=en&tab=wn
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: m:\itunesplusquicktime\mozilla plugins\npitunes.dll

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-2-22 64160]
R0 mv61xx;mv61xx;c:\windows\system32\drivers\mv61xx.sys [2009-1-17 150568]
R0 SymEFA;Symantec Extended File Attributes;\SystemRoot\\SystemRoot\System32\Drivers\NIS\1002000.007\SYMEFA.SYS --> \SystemRoot\\SystemRoot\System32\Drivers\NIS\1002000.007\SYMEFA.SYS [?]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nis\1002000.007\BHDrvx86.sys [2009-2-23 255536]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1002000.007\cchpx86.sys [2009-2-23 362544]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20090217.002\IDSxpx86.sys [2009-2-22 276344]
R2 57xx SteelVine Manager;57xx SteelVine;c:\program files\asus\drive xpert\SteelVine.exe [2008-5-22 1286144]
R2 BcmSqlStartupSvc;Business Contact Manager SQL Server Startup Service;c:\program files\microsoft small business\business contact manager\BcmSqlStartupSvc.exe [2008-1-11 30312]
R2 Norton Internet Security;Norton Internet Security;c:\program files\norton internet security\engine\16.2.0.7\ccSvcHst.exe [2009-2-23 115560]
R3 ATICXCAP;ATI TV Wonder Pro A/V Capture;c:\windows\system32\drivers\aticxcap.sys [2005-3-30 173824]
R3 ATICXTUN;ATI TV Wonder Pro Tuner (Philips 1236 MK3);c:\windows\system32\drivers\aticxtun.sys [2005-3-30 29184]
R3 ATICXXBR;ATI TV Wonder Pro A/V Crossbar;c:\windows\system32\drivers\aticxxbr.sys [2005-3-30 9088]
R3 AtiHdmiService;ATI Function Driver for HDMI Service;c:\windows\system32\drivers\AtiHdmi.sys [2007-7-20 84992]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-2-22 99376]
R3 L1e;Miniport Driver for Atheros AR8121/AR8113 PCI-E Ethernet Controller;c:\windows\system32\drivers\l1e51x86.sys [2009-1-16 36864]
R3 MSSQL$MSSMLBIZ;SQL Server (MSSMLBIZ);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2008-11-24 29263712]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20090224.017\NAVENG.SYS [2009-2-24 89104]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20090224.017\NAVEX15.SYS [2009-2-24 876144]
S3 atidgllk;atidgllk;c:\program files\winflash\atidgllk.sys [2009-1-16 12048]
S3 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-1-18 950096]

=============== Created Last 30 ================

2009-02-23 23:42 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Symantec
2009-02-23 14:54 <DIR> --d----- c:\docume~1\admini~1\applic~1\GlarySoft
2009-02-23 14:18 <DIR> --d----- c:\program files\AskBarDis
2009-02-22 22:30 36,272 a----r-- c:\windows\system32\drivers\SymIM.sys
2009-02-22 22:30 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-02-22 22:30 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2009-02-22 22:30 10,635 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-02-22 22:30 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-02-22 22:30 <DIR> --d----- c:\program files\common files\Symantec Shared
2009-02-22 22:30 <DIR> --d----- c:\windows\system32\drivers\NIS
2009-02-22 22:30 <DIR> --d----- c:\program files\Norton Internet Security
2009-02-22 22:30 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Norton
2009-02-22 22:28 <DIR> --d----- c:\program files\NortonInstaller
2009-02-22 22:28 <DIR> --d----- c:\docume~1\alluse~1\applic~1\NortonInstaller
2009-02-22 22:19 15,688 a------- c:\windows\system32\lsdelete.exe
2009-02-22 22:05 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-02-22 22:04 <DIR> -cd-h--- c:\docume~1\alluse~1\applic~1\{83C91755-2546-441D-AC40-9A6B4B860800}
2009-02-22 22:04 <DIR> --d----- c:\program files\Lavasoft
2009-02-22 18:19 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-02-22 17:26 <DIR> --d----- c:\docume~1\admini~1\applic~1\Malwarebytes
2009-02-22 17:26 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-02-22 17:26 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-02-22 17:26 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-02-22 16:59 <DIR> --d----- c:\docume~1\admini~1\applic~1\IObit
2009-02-20 16:02 <DIR> --d----- c:\program files\Microsoft
2009-02-20 15:41 <DIR> --d----- c:\windows\system32\XPSViewer
2009-02-20 15:41 597,504 -------- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-02-20 15:41 575,488 -------- c:\windows\system32\xpsshhdr.dll
2009-02-20 15:41 575,488 -------- c:\windows\system32\dllcache\xpsshhdr.dll
2009-02-20 15:41 117,760 -------- c:\windows\system32\prntvpt.dll
2009-02-20 15:41 89,088 -------- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-02-20 15:41 1,676,288 -------- c:\windows\system32\xpssvcs.dll
2009-02-20 15:41 1,676,288 -------- c:\windows\system32\dllcache\xpssvcs.dll
2009-02-20 14:50 422 a------- c:\windows\system32\mapisvc.inf
2009-02-20 14:49 <DIR> --d----- c:\program files\Microsoft Small Business
2009-02-20 14:48 <DIR> --d----- c:\program files\MSXML 6.0
2009-02-20 14:48 <DIR> --d----- c:\program files\Microsoft SQL Server
2009-02-20 14:35 <DIR> --d----- c:\windows\SHELLNEW
2009-02-20 14:24 <DIR> --d----- c:\docume~1\admini~1\applic~1\GetRightToGo
2009-02-13 14:07 <DIR> --d----- c:\docume~1\admini~1\applic~1\ATI MMC
2009-02-13 14:06 <DIR> --d----- c:\docume~1\alluse~1\applic~1\ATI MMC
2009-02-12 14:02 <DIR> --d----- c:\docume~1\admini~1\applic~1\Stamps.com Internet Postage
2009-02-12 13:45 <DIR> --d----- c:\docume~1\alluse~1\applic~1\{E40FD160-D3F8-4151-96D1-7B73567D4FF3}
2009-02-12 13:45 36 a---h--- c:\windows\system32\f9t.dat
2009-02-05 10:42 40 a------- c:\windows\opt_2460.ini
2009-02-05 10:42 51 a------- c:\windows\brmx2001.ini
2009-02-04 10:15 <DIR> --d-h--- c:\windows\PIF
2009-02-02 08:17 107,368 a------- c:\windows\system32\GEARAspi.dll
2009-02-02 08:17 15,464 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-02-02 08:17 <DIR> --d----- c:\program files\iPod
2009-02-02 08:17 <DIR> --d----- c:\docume~1\alluse~1\applic~1\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2009-02-02 08:17 <DIR> --d----- c:\program files\Bonjour
2009-01-31 19:58 <DIR> --d----- c:\docume~1\admini~1\applic~1\.purple

==================== Find3M ====================

2009-01-22 12:14 410,984 a------- c:\windows\system32\deploytk.dll
2009-01-20 15:18 32,768 a------- c:\windows\inf\UpdateUSB.exe
2009-01-19 15:30 107,888 a------- c:\windows\system32\CmdLineExt.dll
2009-01-16 21:35 3,594,752 -------- c:\windows\system32\dllcache\mshtml.dll
2009-01-16 12:46 86,327 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-01-16 12:39 319,488 a------- c:\windows\HideWin.exe
2009-01-16 07:19 21,640 a------- c:\windows\system32\emptyregdb.dat
2008-12-19 03:10 70,656 -------- c:\windows\system32\dllcache\ie4uinit.exe
2008-12-19 03:10 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2008-12-18 23:25 634,024 -------- c:\windows\system32\dllcache\iexplore.exe
2008-12-18 23:23 161,792 -------- c:\windows\system32\dllcache\ieakui.dll
2008-12-11 04:57 333,952 -------- c:\windows\system32\dllcache\srv.sys
2008-12-10 18:33 86,016 a------- c:\windows\system32\dpl100.dll
2008-12-08 05:53 57,344 a------- c:\windows\system32\ff_vfw.dll
2008-12-07 12:08 795,648 a------- c:\windows\system32\xvidcore.dll
2008-12-07 12:08 130,048 a------- c:\windows\system32\xvidvfw.dll
2008-12-04 09:31 53,248 a------- c:\windows\system32\CSVer.dll
2008-12-01 16:13 3,452,928 a------- c:\windows\system32\dllcache\ati2mtag.sys
2008-12-01 14:52 425,984 a------- c:\windows\system32\ATIDEMGX.dll
2008-12-01 14:51 318,464 a------- c:\windows\system32\ati2dvag.dll
2008-12-01 14:46 11,304,960 a------- c:\windows\system32\atioglxx.dll
2008-12-01 14:41 188,416 a------- c:\windows\system32\atipdlxx.dll
2008-12-01 14:40 147,456 a------- c:\windows\system32\Oemdspif.dll
2008-12-01 14:40 26,112 a------- c:\windows\system32\Ati2mdxx.exe
2008-12-01 14:40 43,520 a------- c:\windows\system32\ati2edxx.dll
2008-12-01 14:40 143,360 a------- c:\windows\system32\ati2evxx.dll
2008-12-01 14:38 598,016 a------- c:\windows\system32\ati2evxx.exe
2008-12-01 14:37 53,248 a------- c:\windows\system32\ATIDDC.DLL
2008-12-01 14:35 593,920 -------- c:\windows\system32\ati2sgag.exe
2008-12-01 14:27 4,120,384 a------- c:\windows\system32\ati3duag.dll
2008-12-01 14:19 307,200 a------- c:\windows\system32\atiiiexx.dll
2008-12-01 14:11 2,495,360 a------- c:\windows\system32\ativvaxx.dll
2008-12-01 13:57 48,640 a------- c:\windows\system32\amdpcom32.dll
2008-12-01 13:53 401,408 a------- c:\windows\system32\atikvmag.dll
2008-12-01 13:53 45,056 a------- c:\windows\system32\amdcalrt.dll
2008-12-01 13:53 45,056 a------- c:\windows\system32\amdcalcl.dll
2008-12-01 13:52 86,016 a------- c:\windows\system32\atiadlxx.dll
2008-12-01 13:52 17,408 a------- c:\windows\system32\atitvo32.dll
2008-12-01 13:50 286,720 a------- c:\windows\system32\atiok3x2.dll
2008-12-01 13:50 3,252,224 a------- c:\windows\system32\Amdcaldd.dll
2008-12-01 13:45 577,536 a------- c:\windows\system32\ati2cqag.dll

============= FINISH: 15:58:35.60 ===============


Here is my hardware setup:
3.15 gigahertz Intel Core2 Duo
64 kilobyte primary memory cache
6144 kilobyte secondary memory cache

Slot 'DIMM0' has 2048 MB (serial number SerNum00)
Slot 'DIMM1' is Empty
Slot 'DIMM2' has 2048 MB (serial number SerNum02)
Slot 'DIMM3' is Empty

Board: ASUSTeK Computer INC. P5Q-PRO Rev 1.xx
Bus Clock: 333 megahertz
BIOS: American Megatrends Inc. 1613 12/03/2008
2329.12 Gigabytes Usable Hard Drive Capacity
2165.39 Gigabytes Hard Drive Free Space

Local Drive Volumes
c: (NTFS on drive 1) 148.70 GB 121.39 GB free
d: (NTFS on drive 0) 377.49 GB 373.64 GB free
e: (NTFS on drive 0) 83.89 GB 80.80 GB free
f: (NTFS on drive 0) 38.72 GB 38.30 GB free
g: (NTFS on drive 2) 503.31 GB 480.29 GB free
j: (NTFS on drive 3) 180.04 GB 137.91 GB free
l: (NTFS on drive 4) 500.10 GB 437.98 GB free
m: (NTFS on drive 2) 377.49 GB 376.60 GB free
t: (NTFS on drive 2) 119.39 GB 118.48 GB free

Windows XP Professional Service Pack 3 (build 2600)

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#2 katana

katana

    MRU Expert


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Posted 26 February 2009 - 04:03 PM

Hi VerumSeeker,

It has come to my attention that you have posted for help with your computer at other forums.


http://forums.pcpitstop.com/index.php?showtopic=165862
http://forums.techguy.org/business-applica...out-memory.html
http://www.pchelpforum.com/new-hijackthis-...out-memory.html


Please note the following
  • You should only seek help at one forum.
  • If you have multi-posted, we ask that you select one forum from those where you sought help and ask the others to close your topics.

    Although we understand you wish your problems to be addressed as soon as possible, there are reasons why multi-posting causes problems.

  • By Multi Posting you are utilising the time of two (or more) trained helpers.

    Helpers take a long time to train. They need a great deal of expertise and knowledge to be able to safely remove Malware from your computer and because of this are in short supply. We wish to use them to help the maximum number of people, and if they are researching the log of someone who is already being helped, then their time and effort is going to waste.

    Understandably this causes a certain amount of bad feeling.
    • From the helper who has needlessly spent time researching your log and compiling and posting instructions.
    • From others who have to wait longer for their problems to be addressed.
  • Advice from two seperate helpers can cause problems.
Different helpers may use different methods to combat your infection. Whilst each in isolation is safe, that may not be so if you follow the advice of both together. Some of the tools we use are very powerful and have to be used in a specific way and in some cases do not combine well with others. By using advice from two different sources it is possible that tools may be used that do not combine well and you may severely damage your computer, even rendering it inoperable in some circumstances.
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