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Spooler SubSystem App error


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#1 jmsl

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Posted 24 February 2009 - 04:22 PM

Dear BC,
I'm new here and well, probably like most new people to BC I'm here cos i've
obviously done some harm to my laptop somehow and can't fix it lol.

A few days ago I was surfing the net and got hit by something from
a WOT rated safe site. Avast alerted me to something happening. At that time
I panicked and closed my browser and clicked on disconnect (an option on avast
i think). Also because i panicked i didn't note what I had been hit by so
I started running all my antivirus programs and malware removals I had.

Spybot S&D 160 (I think)
Scan then immunized.
Ad-aware 2008 (first attempt the software hung, second attempt it scanned)
Malwarebytes Anti-Malware
Avast (last cos its slow)
I also used an online Trend Micro Housecall.

I did all this while half asleep cos the scans take very long so I run them while I sleep.
Somewhere along the line one of the scans detected something so I deleted it.
No idea what it was cos I was half asleep. I thought that would solve my problem but it didn't.

Since then I am constantly plagued by the following popups.
1.) before logging into my windows account i get an avast.setup application error stating:
The instruction at "0x100068a0" referenced memory at "0x100068a0". The memory could not
be "read".
Click on OK to terminate the program
Click on CANCEL to debug the program.

When i click cancel a second identical popup appears but the numbers are different:
0x10001865

And when i click cancel again, a third identical popup appears with the numbers:
0x1000427b"

and again, this time its:
The instructions at "0x1000427b" referenced memory at "0x00000001". The memory could not be "written"

2.) after logging in i get 2-3 popups for Spooler SubSystem App that says it has encountered
a problem and needs to close. This popup appears at various times while the computer is running.

3.) spoolsv.exe application error
The instruction at "0x00000000" referenced memory at "0x00000000". The memory could not be "read".

laptop specs (that I know)
Its a R52 (ancient) IBM laptop running XP pro 2002 with SP 3.
It is set to automatic update so I believe its up to date with patches. (in fact one just
installed just now).
I've got avast as my resident protection which is automatically updated daily.
It has however failed to update itself since the infection.

Thanks for patiently reading my problems, I hope its not something beyond repair as my installation
CD is on another continent far away from me and formatting my laptop would mean having to have
it mailed over :S

I just remembered another thing, I couldn't restore my laptop to a previous state.
When it attempts to shutdown to restore to a previous state, the pop-ups 2 and 3 appear,
then when it restarts the pop-ups appear again and the system restore tells me i'm unable to restore
to previous point.

Edited by The weatherman, 24 February 2009 - 04:49 PM.
Moved to a more appropriate forum~TW


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#2 garmanma

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Posted 24 February 2009 - 08:16 PM

The spooler system error have to do with a printer problem


The instruction at "0x100068a0" referenced memory at "0x100068a0". The memory could not be "read".

You might try reinstalling Avast. The first suspect for this error is usually failing memory
Try taking out one module at a time to see which module might be bad.
you can also run Memtest:
http://www.memtest.org/

Edited by garmanma, 28 February 2009 - 01:21 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 jmsl

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Posted 25 February 2009 - 05:06 PM

I tried uninstalling and reinstalling avast but I'm still getting the same error message...
on the bright side, the newly installed avast did a boot scan and didn't tell me anything
so I'm assuming avast hasn't found anything.

for memtest, what should I download? there seem to be a few options and I'm not sure how they work.

Thank you for helping!!!!

Oh and windows security alerts still says my antivirus is not up to date, probably cos everytime
i try to update avast.setup error appears. (even for the newly installed one)

#4 garmanma

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Posted 26 February 2009 - 05:20 PM

for memtest, what should I download?


Download - Pre-Compiled Bootable ISO (.zip)

Instructions are at the forum:
http://forum.canardpc.com/showthread.php?t=28864
Scroll down to Run from CD

Edited by garmanma, 26 February 2009 - 05:21 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 jmsl

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Posted 28 February 2009 - 07:30 AM

Hi,
7 runs of memtest indicated no errors.

Also everytime I try to scan my computer or run programs the spoolsv error pops up.
*baffled*

#6 garmanma

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Posted 28 February 2009 - 01:23 PM

Also everytime I try to scan my computer or run programs the spoolsv error pops up.

Try totally removeing the printer, then reinstall it
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#7 jparge

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Posted 22 April 2009 - 06:58 AM

Hi all, I too am facing this problem, with the exact same code "0x10001865".

My memory seems to check out fine, I have also tried removing all printers, drivers and all printer entries from the registry but the spooler still crashes. :flowers:

Any help on this would be great.

I've now resorted to using my HP Mini-Note to print documents. :thumbsup:

#8 James K

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Posted 22 April 2009 - 08:53 AM

when you say you have removed the printer drivers do you mean you deleted the printers or you have gone into printers and faxes > file > server properties > drivers and removed the printer entries in there?

Hope this helps,

James

#9 jparge

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Posted 22 April 2009 - 10:15 AM

Hi James, I tried that too but I still have the same problem. :thumbsup:

#10 jparge

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Posted 24 April 2009 - 04:08 PM

Bump. :thumbsup:

I called Sony (since my Windows is OEM) and the only advice they had was to do a system restore, but even that doesn't make a difference, since the spooler still crashes. I ran several scans with various software, and I'm about 99% sure this is not spyware/virus related.

I therefor conclude that this must be a faulty hardware issue resulting in corrupt drivers? Somebody knows different?




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