I'm new here and well, probably like most new people to BC I'm here cos i've
obviously done some harm to my laptop somehow and can't fix it lol.
A few days ago I was surfing the net and got hit by something from
a WOT rated safe site. Avast alerted me to something happening. At that time
I panicked and closed my browser and clicked on disconnect (an option on avast
i think). Also because i panicked i didn't note what I had been hit by so
I started running all my antivirus programs and malware removals I had.
Spybot S&D 160 (I think)
Scan then immunized.
Ad-aware 2008 (first attempt the software hung, second attempt it scanned)
Avast (last cos its slow)
I also used an online Trend Micro Housecall.
I did all this while half asleep cos the scans take very long so I run them while I sleep.
Somewhere along the line one of the scans detected something so I deleted it.
No idea what it was cos I was half asleep. I thought that would solve my problem but it didn't.
Since then I am constantly plagued by the following popups.
1.) before logging into my windows account i get an avast.setup application error stating:
The instruction at "0x100068a0" referenced memory at "0x100068a0". The memory could not
Click on OK to terminate the program
Click on CANCEL to debug the program.
When i click cancel a second identical popup appears but the numbers are different:
And when i click cancel again, a third identical popup appears with the numbers:
and again, this time its:
The instructions at "0x1000427b" referenced memory at "0x00000001". The memory could not be "written"
2.) after logging in i get 2-3 popups for Spooler SubSystem App that says it has encountered
a problem and needs to close. This popup appears at various times while the computer is running.
3.) spoolsv.exe application error
The instruction at "0x00000000" referenced memory at "0x00000000". The memory could not be "read".
laptop specs (that I know)
Its a R52 (ancient) IBM laptop running XP pro 2002 with SP 3.
It is set to automatic update so I believe its up to date with patches. (in fact one just
installed just now).
I've got avast as my resident protection which is automatically updated daily.
It has however failed to update itself since the infection.
Thanks for patiently reading my problems, I hope its not something beyond repair as my installation
CD is on another continent far away from me and formatting my laptop would mean having to have
it mailed over :S
I just remembered another thing, I couldn't restore my laptop to a previous state.
When it attempts to shutdown to restore to a previous state, the pop-ups 2 and 3 appear,
then when it restarts the pop-ups appear again and the system restore tells me i'm unable to restore
to previous point.
Edited by The weatherman, 24 February 2009 - 04:49 PM.
Moved to a more appropriate forum~TW