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Virtumonde, Smitfraud, ePower Management fail, Userinit.exe, AVG

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#1 technologicalfail


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Posted 24 February 2009 - 03:35 PM

It would appear that I have a combination of faults from various programs, AVG, SpyBot, and Acer, along with some viruses. I have an Acer TravelMate 8200 laptop with Windows XP and the latest updates. I have looked at some posts in this forum, but none of them helped or fully answered my issues. I am fairly certain this started with receiving Virtumonde and Smitfraud viruses off of a website. After that, I ran SpyBot, AdAware, and my AVG virus scan, picked up these viruses/malware and "Deleted" them. AVG, as I have found out, has an issue where it deletes system files, and it continues to do so. I am now uncertain if this is the cause of a virus or an AVG flaw (I have the latest paid version, 8.0.237, of AVG). This is an issue, at least I think it is.

More problems:
Upon startup (after logging in) I receive an error message telling me that userinit.exe has been closed down. This appears to have changed my login screen from the normal blue Windows XP screen to an Acer background with the old-style login bars. Also after logging in, there is no start bar, desktop icons, or access to folders. Occasionally I am unable to open taskmanager, but if I press Ctrl-Alt-Del whilst the error message is up, I can open it. I am then unable to run explorer.exe until I have another program running (typically Mozilla Firefox). Once I run explorer.exe, I am again able to work with everything on my computer.

I have run multiple scan programs, but nothing seems to be showing up as an issue, other than the random things AVG is finding in my system folders.

A last issue I am having, which may not belong in this forum, but I am figuring it is probably related, is the Acer ePower Management isn't working. When I try to open it, I receive a message telling me the "EPM-DM Application is not turned on." Because of this my computer turns the screen off after a few minutes of inactivity and hibernates if inactive for longer. I am unable to change these setting without accessing the ePower (EPM-DM). I have the latest version of this as well, but nothing changed. Aaand... the Acer tech support, well, it sucks. I couldn't get in contact with a human after dredging the internet to find their number.

I would be eternally grateful for a solution to any one of the above problems. Anything! I am studying abroad in the UK and am, apparently, out of warranty. I have googled for the last weekend to no avail. Anything would be appreciated. Many thanks!

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#2 Budapest


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Posted 26 February 2009 - 01:38 AM

Try this scan. You can copy it over from another computer on a CD or pen drive if you need to.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

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