Posted 24 February 2009 - 03:35 PM
It would appear that I have a combination of faults from various programs, AVG, SpyBot, and Acer, along with some viruses. I have an Acer TravelMate 8200 laptop with Windows XP and the latest updates. I have looked at some posts in this forum, but none of them helped or fully answered my issues. I am fairly certain this started with receiving Virtumonde and Smitfraud viruses off of a website. After that, I ran SpyBot, AdAware, and my AVG virus scan, picked up these viruses/malware and "Deleted" them. AVG, as I have found out, has an issue where it deletes system files, and it continues to do so. I am now uncertain if this is the cause of a virus or an AVG flaw (I have the latest paid version, 8.0.237, of AVG). This is an issue, at least I think it is.
Upon startup (after logging in) I receive an error message telling me that userinit.exe has been closed down. This appears to have changed my login screen from the normal blue Windows XP screen to an Acer background with the old-style login bars. Also after logging in, there is no start bar, desktop icons, or access to folders. Occasionally I am unable to open taskmanager, but if I press Ctrl-Alt-Del whilst the error message is up, I can open it. I am then unable to run explorer.exe until I have another program running (typically Mozilla Firefox). Once I run explorer.exe, I am again able to work with everything on my computer.
I have run multiple scan programs, but nothing seems to be showing up as an issue, other than the random things AVG is finding in my system folders.
A last issue I am having, which may not belong in this forum, but I am figuring it is probably related, is the Acer ePower Management isn't working. When I try to open it, I receive a message telling me the "EPM-DM Application is not turned on." Because of this my computer turns the screen off after a few minutes of inactivity and hibernates if inactive for longer. I am unable to change these setting without accessing the ePower (EPM-DM). I have the latest version of this as well, but nothing changed. Aaand... the Acer tech support, well, it sucks. I couldn't get in contact with a human after dredging the internet to find their number.
I would be eternally grateful for a solution to any one of the above problems. Anything! I am studying abroad in the UK and am, apparently, out of warranty. I have googled for the last weekend to no avail. Anything would be appreciated. Many thanks!