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Getting Blue Screen


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8 replies to this topic

#1 shoulda

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Posted 24 February 2009 - 02:44 PM

Im working on reviving a dead laptop running XP. The last thing user was doing was down loading a "crack/serial" file. Had been working properly until he downloaded files which he placed on desktop. Now boots, displays viewmgr error then goes to blue screen with the following error message:

driver_irql_not_less_or_equal

technical info: stop: 0x000000d1(0xe1cff000,0x00000002,0x00000000,0xf1a8fcf6

How can I revive? Thank you.

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#2 Guest_Jay-P VIP_*

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Posted 24 February 2009 - 03:08 PM

STOP 0x000000D1, (Parameter1, Parameter2, Parameter2, Parameter4) IRQL_NOT_LESS_OR_EQUAL Kbdclass.sys.



"STOP 0x000000D1 IRQL_NOT_LESS_OR_EQUAL Kbdclass.sys" Error Message When You Try to Shut Down the Computer
To resolve this behavior, obtain the latest iTouch drivers or the latest version of the iTouch or Mouseware software from Logitech. Visit the following Logitech Web site: http://www.logitech.com

Edited by Jay-P VIP, 24 February 2009 - 03:09 PM.


#3 shoulda

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Posted 25 February 2009 - 09:53 AM

From above post guess I should add that computer freezes at blue screen have to reboot. Cant get past blue screen to add drivers or fix anything. What should I do?

#4 hamluis

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Posted 25 February 2009 - 11:15 AM

I think I'd slave the hard drive to another system...and run a series of malware scans.

Louis

#5 Guest_Jay-P VIP_*

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Posted 25 February 2009 - 01:49 PM

I would recommend, on the contrary, to disconnect the mouse, and use something else, like the keyboard or a new/different mouse to do the controlling for now.


Please test this to see if it works, then please give me the results!

#6 usasma

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Posted 25 February 2009 - 08:18 PM

Crack/Serial number files contain programs that don't conform to the conventions that Windows uses. As such, troubleshooting the issue will be difficult.
Secondly, Crack/Serial number files are one of the most common sources of infections - as the malware authors rely upon greed to get you to install their stuff.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#7 Swordie

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Posted 25 February 2009 - 08:20 PM

I think I'd slave the hard drive to another system...and run a series of malware scans.

Louis



What is "slaving"?
Who said I couldn't have everything?

#8 hamluis

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Posted 25 February 2009 - 09:24 PM

Drive is attached as a secondary hard drive...to a different system (with a reliable AV program and, hopefully, a couple of other malware programs.

The slaved drive can be scanned from the protected system.

Louis

#9 Guest_Jay-P VIP_*

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Posted 25 February 2009 - 09:38 PM

It is a good idea! Slaving is always recommended if the user cannot get their computer to start!




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