Please do not start new threads or duplicate topics
as this causes confusion and makes it more difficult to get the help you need to resolve your issues.
You already had an topic opened here
which I closed and another on which I removed.
Anytime you come across a suspicious file or you want a second opinion, submit it to Jotti's virusscan
. In the "File to upload & scan
" box, browse to the location of the suspicious file and submit (upload) it for scanning/analysis.
-- Then post back with the results of the file analysis.
If you're not sure how to use a particular ARK or read its logs, then use another. There are many free ARK tools but some require a certain level of expertise and investigative ability to use. These are a few of the easier ARKS for novice users:Not all hidden components detected by ARKs are malicious
. It is normal for a Firewall, some Anti-virus and Anti-malware software (ProcessGuard, Prevx1, AVG AS), sandboxes, virtual machines and Host based Intrusion Prevention Systems (HIPS) to hook into the OS kernal/SSDT in order to protect your system. You should not be alarmed if you see any hidden entries created by these software programs after performing a scan.
There are various reasons for ARK tools to encounter problems during a scan resulting in misleading or inaccurate results.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
- Disconnect from the Internet or physically unplug you Internet cable connection.
- Clean out your temporary files.
- Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
- Temporarily disable your anti-virus and real-time anti-spyware protection.
- After starting the scan, do not use the computer until the scan has completed.
- When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.